Rothy’s Return Policy 2026 | Step-by-Step Instructions
Rothy’s Return Policy is explained briefly. If you are unsatisfied with their purchase they allow you to return the purchase. You can return your product for a refund or exchange. The product must be unworn, unwashed, and unopened products. You can return the product within 30 days of the purchase. All the tags must be attached with the product at the time of the return.
No fee for mail-in exchanges, or for returns made at Happy Returns or a Rothy’s retail store; $7.99 fee will be charged for mail-in refunds only.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
Available
Shipping FEE
Non-refundable
Details of Rothy’s Return Policy:
| Information | Details |
| Website | Rothy’s |
| Return time | 30 days |
| Return medium | In store Online Happy returns bar |
| Refund method | Original payment mode |
| Exchanges | 30 Days |
| Contact | +1-415-737-6849 |
What are Conditions for Return?
How to Return A Product to Rothy’s?
You can return the product to the Rothy’s in three ways i.e. In Store Return, Happy returns and via mail.
Rothy’s Return Policy In Store:
If you want to return your product, you can use the store locator to find the Rothy’s store near you. Make sure that your product must be returned in its original condition. Bring your product back to the store with all its tags and receipt. If you return the product you don’t have to pay the return shipping charges. You need to visit the customer service desk and they will happily help you to return.
Rothy’s Return Policy Online:
To return your items to Rothy’s via mail, you can initiate an online return request by following the return method:
Happy Returns Bar Method:
Drop off your item and present your return QR code at a Happy Returns location. You’ll get an email confirmation and your refund or exchange will be initiated right away. By processing your return via Happy Returns, you agree that Happy Returns will use your information in accordance with their privacy policy.
International Returns:
Unworn merchandise may be returned within 30 days of delivery. Rothy’s offer refunds on returns less the cost of returns shipping initiated within the 30 day window. Paid shipping fees will not be refunded. Worn, washed, or altered merchandise will not be accepted. Merchandise must be returned with all tags attached. Make sure you have your order number handy. Just a few quick steps and you can choose the best return method for you.
| COUNTRY | RETURN FEE |
|---|---|
| AUSTRALIA | 15 AUD |
| AUSTRIA | 10 EUR |
| BRAZIL | FREE |
| CANADA | 15 CAD |
| CROATIA | 10 EUR |
| GERMANY | 10 EUR |
| GREECE | 10 EUR |
| IRELAND | 10 EUR |
| NEW ZEALAND | 15 NZD |
| UNITED KINGDOM | 8 GBP |
Rothy’s Return Policy Exception:
Rothy’s Refund Policy:
Your refund process starts immediately as they receive your product to their store or warehouse. Make sure that the product must be returned in its original condition as you have received. Once your refund is issued you will get a confirmation email.
Your refund will be issued within several days depends on bank processing in the form of the original payment method you used initially. You will have to pay return shipping charges if you return the product via mail or it will be deducted from your refund. If you need more assistance, feel free to contact the customer service department.
Shipping and Delivery Info:
Orders are typically processed 1-2 business days after your order is placed. Rothy’s do not ship on the weekends.
| Shipping Type | Delivery Days |
|---|---|
| Free Shipping | 5-6 business days |
| Standard ($8) | 3-5 business days |
| Expedited ($25) | 2-3 business days |
| Rush ($35) | 1-2 business days |
Rothy’s Exchange Policy:
The item can be exchanged or returned within 30 days of delivery exchange. The product can be returned with all the tags otherwise you are not eligible to make an exchange. If you make an exchange via mail then you will not have to pay any shipping cost and it will be totally free. You will receive an email when their return is received, processed, or when their exchange order has shipped. For more queries, contact the customer service department.
Rothy’s Return Policy Gift Card:
The Rothy’s Virtual Gift Card is a guaranteed gift delivered to your email address with a unique code for checkout. It’s easy to forward to the recipient and is only redeemable for purchases in the same currency as the card was purchased, such as USD, which can only be used in the United States.
Gift cards are non-refundable, non-transferable, and cannot be replaced if lost or stolen. They are only valid for U.S. and Canadian residents and cannot be redeemed or exchanged for cash. They are final sale and cannot be returned or exchanged. They cannot be replaced or exchanged for cash. Please reach out to help@rothys.com so they can help you with your gift.
Rothy’s Order Cancellation Policy:
You can cancel your preorder or backorder item before it ships out. Simply reach out to help@rothys.com and they will be happy to help. Please note that once your order goes through our fulfillment process and is ready to ship from the warehouse, they will not be able to make any changes.
Rothy’s Contact Details:
Rothy’s can be reached via text or phone at +1-415-737-6849. Send an email at help@rothys.com.
Rothy’s Store Hours:
For information on a specific store, you can click on the store locator on the website to find the store hours near you.
Rothy’s Customer Service Hours:
Rothy’s customer service hours are 5 am to 9 pm from Monday to Friday. While on Saturday and Sunday the customer service hours are 5 am to 6 pm.
Social Media Handles:
FAQs:
In how many days can I make a return at Rothy’s?
You have 30 days to make a return. The product must be returned in its original condition along with all tags.
When will I receive my refund?
Your refund will be issued within few working days in the form of the original payment method you used initially.
Does Rothy’s offer free returns?
If you make a return to the store then your return will be totally. If you return the product for a refund via mail then you will have to pay $7.99 or it will be deducted from your refund.
What would happen if I received a faulty product?
If you received a faulty product from the company then you should contact the customer service department as soon as possible. They will guide you to resolve your issue.
Conclusion:
Returning or exchanging your Rothy’s is simple and hassle-free. As long as your items are in original condition with tags and returned within 30 days, you’re good to go. Whether you choose to return by mail, at a store, the process is smooth and flexible.
Need a different size or received a gift that’s not quite right? No problem. You can start your return online or visit a store for help. Just remember, some items like final sale products and gift cards can’t be returned.
