Coach Return Policy 2024 [BONUS] | Simple Steps ↩️

Coach Return Policy: Hassle-Free Returns on Unused Items within 30 Days of Purchase – Shop with Confidence Today!

Coach Return Policy:

Coach allows its customers to return their product within 30 days after the date of purchase. If, for whatever reason you are unsatisfied with your purchase you can easily make a return. You will have to return the product within 14 days of purchase, if you purchased a product during sale, clearance or any other promotion offer.

Coach will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and include all tags, parts and accessories.

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Details about Coach Returns:

Information Details 
Return period30 days
Return mediumIn –store online
Exchange policyNo 
Refund methodOriginal form of payment
Contact +1-888-262-6224

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Coach Return Method:

Coach offers two ways of returning items:

  • In-Store Return
  • Online Return

In-Store return:

Firstly, you will need to find the nearest Coach’s store. Go to the store. Bring the item to the store with its original receipt that you got with your order. Product must be in its original condition, store representative will help you to return the product. Make sure that product must be unused, Coach will not accept the product if it is damaged, used or washed.

Coach Returns

Online Return:

You can return the product online, ship the item back to the coach at the given address.

CSI Returns, One Coach Way., Jacksonville, FL 32218. 

Fill out the return form that you received with your order. Print the return shipping label after providing all the necessary details. Enclose the product with the return label. Customers will have to pay the shipping charges. Use insured courier companies such as FedEx, UPS or USPS. You will receive a confirmation email when the Coach item is accepted.

Coach Exchange Policy:

There is no exchange policy at Coach.  Customers will have to follow the Coach return policy if they want to exchange the product. Mail the item back to the Coach store, wait until your product is confirmed by Coach And you get confirmation email.

It suggests that first you mail the item back and then place a new order. Shipping fee and other handling charges will be deducted from the customer’s account.

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Coach Refund Policy:

If you are not happy with the purchase you made at Coach, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Customers will get their refund as the same mode of payment used for a purchase.

At coach there is no specific time limit for the refunds. If the mode of payment is through cash then the company prefers to provide refunds immediately. If customers used PayPal or Klarna, the refund will not be credited to the bank account. The refund will be credited to the store card then you will be able to use the refund for future purchases at Coach.

Coach Return Exceptions:

  • Product must be returned within 30 days of purchase. Undamaged and un-worn products are not eligible to return. 
  • If you purchased the product during sale, clearance or any promotional offer then you have 14 days of purchase.
  • The coach will not accept the return of customized or final sale items.
  • Coach does not have an exchange policy, if you want to exchange the product first you need to return the product and then place a new order.

Coach Warranty Claim Process:

Coach offers one-year warranty on all products purchased online or from a retail or outlet store. We offer a repair service for some of our products, for any manufacturing defects within this time frame for online or store purchases you may return it and we will refund you.

You are required to fill the form to claim your warranty. Print and include our Repair Service Request Form along with your item. Please email at [email protected] for more information.

Coach Return Policy without Receipt:

According to Coach return policy, if you wish to return the products without a receipt you need to send the product along with an order receipt. The downside is that the company will only issue a refund for a Coach Merchandise card. Your card will be loaded with an amount that’s equal to the lowest selling amount of your product within the last 30 days.

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Delivery and Shipping Policy at Coach:

Shipping services to continental US are Standard shipping and Express Shipping.  

Standard Shipping:

  • If your order is under $30, the shipping charges are $5.
  • If your order is above $30 and $50, then shipping charges are $10.
  • Shipping will be free, if your order is above $50.

Estimated delivery time may be within 5-7 business days. Shipping to PO, APO and FPO boxes, estimated delivery time will be within 7-12 business days due to military processing.

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Express Shipping:

  • If your order is under $30 then shipping charges are $13.
  • If your order is above $30 and more, then shipping charges are $17.50.
  • Estimated delivery time for express shipping may be within 2-5 business days.

Order Cancellation Policy at Coach:

If you wish to cancel your order, please contact Customer Care at [email protected]

You can make a call at +1-888-262-6224 24/7, or text at 1-240-448-4442 Monday-Friday 8:00 AM-10:00 PM EST and Saturday-Sunday 11:00 AM-6:00 PM EST. If the shipment process has already started, cancellation may not be possible.

Coach Store Timings:

The store hours of Coach are as follows:

DayStore Hours
Monday10:00 AM – 8:00 PM
Tuesday10:00 AM – 8:00 PM
Wednesday10:00 AM – 8:00 PM
Thursday10:00 AM – 8:00 PM
Friday10:00 AM – 8:00 PM
Saturday10:00 AM – 8:00 PM
Sunday11:00 AM – 7:00 PM

Coach Contact Details:

  • Contact Number: +1 212-581-4115
  • Email: [email protected]
  • Live chat. Monday-Sunday 24/7.
  • Text+1-240-448-4442 Monday-Friday 8:00 AM-10:00 PM EST and Saturday-Sunday 11:00 AM-6:00 PM EST.

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You have 30 days to make a return, but if you purchased during sale, clearance or any promotion then you have 14 days to return.

Customized, final sales, leather products and fragrances are non-returnable products. Used, damaged or worn products are not eligible to make a return.

If you have received a damaged or defective item then fill out the return form and return the item back using “Replace with the same item’ code.
If you have received the wrong product then you can replace the product with the correct one using “Replace with correct Item” code.

Yes, you can make a return without receipt but your refund will be issued in the form of a merchandise card.

Coach does not offer an exchange policy. If you want to exchange the product first you need to return the product, if the item is accepted by the company, then you can place a new order.

For customer service you can make a call at 1-888-262-6224. Our customer service will be happy to help you. Customers can also send us an email.

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