Rooms To Go Return Policy 2026 | Returns, Refunds & Exchanges
Online orders and in-person showroom purchases are subject to different return policies from Rooms To Go. You can start a return for an online purchase made at roomstogo.com 48 hours after the delivery.
Returns on showroom items are not accepted until delivery has been made. Purchases made in showrooms are only refundable if you cancel the transaction within 48 hours of the purchase and they don’t deliver on time.
Return Peried
48 Hours
Exchange Time
Available
Refund Process
10 Days
Shipping FEE
Non-refundable
Similar To This CB2 Return Policy
Details of Rooms To Go Returns
| Information | Details |
| Website | Rooms To Go |
| Return Time | 48 Hours |
| Refund | Full Refund |
| Return Method | Customer Support |
| Customer Support | 1-888-709-5380 |
Rooms To Go Return Policy Conditions
Rooms To Go Return Method
Rooms to Go offers the convenience of an in-store return policy in addition to its online sales approach. The sole option available to you under the Rooms To Go Return Policy is to return just products that you purchased online by calling the customer support hotline; we’ve outlined the process in these simple steps.
Rooms To Go In Store Return Policy
Rooms to Go does not offer refunds for purchased items from its showroom and sales cannot be canceled after merchandise delivery. Before purchasing an item from the showroom, it is essential to take note of several factors.
Express Day Delivery orders are not eligible for refunds or cancellations. The refund will only be granted if the product is not delivered. The product can only be canceled before delivery for an 80% refund.
Rooms To Go Online Return Policy
You must contact their customer service staff in order to refund your Rooms To Go purchase, whether you did it online or in person. Make use of their 1-888-709-5380 online sales support number. They will provide you with all the information needed to return the item. When calling their sales support service, be sure to have your sales order number handy. According to Rooms To Go’s return policy, you will be responsible for paying for the shipping of your products back to UPS if your delivery was delayed by them. Rooms To Go shall not be liable for any of these costs.
Take note that for returns or exchanges of specific products (such mattresses, box springs, and doorstep delivery), consumers could be responsible for the cost of pickup, redelivery, and restocking costs.
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Rooms To Go Refund Policy
When your return is received by their warehouse, it will be inspected. Rooms To Go will initiate a complete refund of your money if the item meets all the conditions of the return policy. Here are some things you should be aware of with this refund: Rooms To Go will take about 10 days to execute your return; after that, the amount will appear in your account based on the processing time of your bank.
Rooms To Go Order Cancellation Policy
You have around three days before the delivery date to cancel your online purchase, provided it hasn’t been loaded yet.
Rooms To Go Mattress Exchange Policy
Learn About Pottery Barn Return Policy
Rooms To Go Price Match Guarantee
They promise to match prices for 30 days. You can get in touch with us to request a credit back to your card for the difference in price if an item goes on sale before it is delivered. Within 30 days after delivery, if an item goes on sale, you can get in touch with Rooms To Go and they’ll give you a shop credit for the price difference. You may use the shop credit to make any future online or in-store purchases.
Rooms To Go Contact Details
Rooms To Go customer service can be reached at 1-888-709-5380, where they will prompt you to select the appropriate department for your needs. The team is available Monday through Friday from 9:00 AM to 9:00 PM EST and Saturday from 11:00 AM to 7:00 PM EST.
Rooms To Go customer service can be contacted through a live chat by visiting their website, entering your name, email, and issue description, and clicking “Start Chat”.
Store Timings:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
FAQs
Can I Cancel My Showroom Purchase After 48 hours?
Rooms To Go offers a refund of 80% of the purchase amount if the sale is canceled within 48 hours of purchase and before delivery.
Does Rooms To Go offer free return?
Rooms To Go returns are not free and require a return fee equal to the original delivery charge. Additional fees may apply for redelivery and restocking for specific items like mattresses, box springs, and doorway delivery. If delivered via UPS, returns are at the customer’s expense.
In how many days can I get a refund?
The refund will be issued within 10 business days after the company receives your delivery confirmation number.
Conclusion
Rooms To Go maintains a strict return policy, requiring customers to initiate returns within 48 hours of delivery or purchase. Since refunds are not generally accepted for showroom items once delivered, it is crucial to inspect your order promptly and contact customer service immediately if there are any issues.
Be aware that return shipping costs and potential restocking fees are typically the customer’s responsibility. To ensure a smooth experience, keep your receipts and be prepared to cover any delivery-related charges when sending items back.
