Rooms To Go Return Policy

Rooms To Go Return Policy 2024 | Refund Method Explained

Online orders and in-person showroom purchases are subject to different return policies from Rooms To Go. You can start a return for an online purchase made at 48 hours after the delivery.

Returns on showroom items are not accepted until delivery has been made. Purchases made in showrooms are only refundable if you cancel the transaction within 48 hours of the purchase and they don’t deliver on time.

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Details of Rooms To Go Returns

WebsiteRooms To Go
Return Time48 Hours
RefundFull Refund
Return MethodCustomer Support
Customer Support1-888-709-5380
Rooms To Go Returns

Rooms To Go Return Policy Conditions

  • Rooms to Go has a 48-hour refund policy for the majority of its items.
  • If you want to return an item, be sure it is in its original packaging and hasn’t been tampered with; otherwise, the firm could not accept returns.
  • Online sales items must be in original condition and can only be canceled 48 hours before the merchandise is loaded for delivery.
  • Showroom sales must be canceled 48 hours before merchandise is loaded for delivery, ensuring the product is in its original condition.

Rooms To Go Return Method

Rooms to Go offers the convenience of an in-store return policy in addition to its online sales approach. The sole option available to you under the Rooms To Go Return Policy is to return just products that you purchased online by calling the customer support hotline; we’ve outlined the process in these simple steps.

Rooms To Go In Store Return Policy

Rooms to Go does not offer refunds for purchased items from its showroom and sales cannot be canceled after merchandise delivery. Before purchasing an item from the showroom, it is essential to take note of several factors.

Express Day Delivery orders are not eligible for refunds or cancellations. The refund will only be granted if the product is not delivered. The product can only be canceled before delivery for an 80% refund.

Rooms To Go Online Return Policy

You must contact their customer service staff in order to refund your Rooms To Go purchase, whether you did it online or in person. Make use of their 1-888-709-5380 online sales support number. They will provide you with all the information needed to return the item. When calling their sales support service, be sure to have your sales order number handy. According to Rooms To Go’s return policy, you will be responsible for paying for the shipping of your products back to UPS if your delivery was delayed by them. Rooms To Go shall not be liable for any of these costs.

Take note that for returns or exchanges of specific products (such mattresses, box springs, and doorstep delivery), consumers could be responsible for the cost of pickup, redelivery, and restocking costs.

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Rooms To Go Refund Policy

When your return is received by their warehouse, it will be inspected. Rooms To Go will initiate a complete refund of your money if the item meets all the conditions of the return policy. Here are some things you should be aware of with this refund: Rooms To Go will take about 10 days to execute your return; after that, the amount will appear in your account based on the processing time of your bank.

  • The purchase price of the item plus VAT will be refunded; delivery and shipping costs will not be covered.
  • In addition, a return fee equivalent to the first delivery charge can apply.
  • Checks payable in US dollars will be used to give refunds for Bitpay purchases.

Rooms To Go Order Cancellation Policy

You have around three days before the delivery date to cancel your online purchase, provided it hasn’t been loaded yet.

  • The product cannot be reversed after it is sent. Order processing takes ten days according to the firm.
  • Orders for Express or Next Day Delivery cannot be cancelled.
  • You may return your products by simply following the instructions below:
  • The first thing you should do is call Internet Sales Support.
  • Give the support team a call at 1-888-709-5380.
  • Customer support will get in touch with you.
  • Please send your original sales order number to the customer care representatives.
  • You will receive information from them on how to return your item.
  • Until your return is reimbursed, it would be ideal if you saved your delivery receipts.
  • When returning an online order, keep the following in mind:
  • The cost of shipping is on you.
  • The company takes ten days to return merchandise.
  • You will also be assessed a restocking fee.

Rooms To Go Mattress Exchange Policy

  • Before making a purchase here, you should be certain that you want a mattress from rooms to go.
  • Only when the mattress is placed onto the truck for delivery may online sales be cancelled. 
  • If the goods does not meet your expectations, you may return it within 48 hours of delivery if you made your purchase online.
  • Your mattress will be refunded for the item’s purchase price plus tax, but not for the cost of shipping. Furthermore, there might be a $199 restocking fee associated with returns.
  • For details on how to return your mattress, please call Internet Sales Support at 1-888-709-5380 to start the return process. 
  • No returns are accepted for mattress purchases made in a Rooms To Go showroom, and once the product has been delivered, transactions are final.
  • The processing of refunds might take up to ten business days.

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Rooms To Go Price Match Guarantee

They promise to match prices for 30 days. You can get in touch with us to request a credit back to your card for the difference in price if an item goes on sale before it is delivered. Within 30 days after delivery, if an item goes on sale, you can get in touch with Rooms To Go and they’ll give you a shop credit for the price difference. You may use the shop credit to make any future online or in-store purchases.

Rooms To Go Contact Details

Rooms To Go customer service can be reached at 1-888-709-5380, where they will prompt you to select the appropriate department for your needs. The team is available Monday through Friday from 9:00 AM to 9:00 PM EST and Saturday from 11:00 AM to 7:00 PM EST.

Rooms To Go customer service can be contacted through a live chat by visiting their website, entering your name, email, and issue description, and clicking “Start Chat”.


Rooms To Go offers a refund of 80% of the purchase amount if the sale is canceled within 48 hours of purchase and before delivery.

Rooms To Go returns are not free and require a return fee equal to the original delivery charge. Additional fees may apply for redelivery and restocking for specific items like mattresses, box springs, and doorway delivery. If delivered via UPS, returns are at the customer’s expense.

Rooms To Go showroom purchases are non-refundable and cannot be canceled after delivery.

The refund will be issued within 10 business days after the company receives your delivery confirmation number.

To contact Rooms To Go via mail, send a letter to their corporate headquarters at 11540 Highway 92 East, Seffner, FL 33584. Include your full name, address, phone number, and a detailed description of your inquiry or issue to ensure proper address.

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