Bergdorf Goodman Return Policy 2025 | Refunds, Exchanges & More
Bergdorf Goodman Returns is a commitment for ensuring complete customer satisfaction. The item can be returned within 30 days of purchase, provided it is in its original condition.
An item with a customer-created defect is not eligible for return. The refund will only be issued in its original payment form. Bergdorf Goodman Return Policy allows customers to return their product in various ways. Returns and exchanges will be gladly accepted at Bergdorf Goodman within 30 days of receipt, with the exception of handbags, accessories, apparel and shoes which are eligible for return within 14 days of receipt and exchange within 30 days.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
10-14 Days
Shipping FEE
Non-refundable
Details of Bergdorf Goodman Return Policy
| Information | Details |
| Website | Bergdorf Goodman |
| Return time | 30 days |
| Return medium | In Store & Online |
| Exchange medium | In Store & Online |
| Refund method | Original mode of payment |
| Contact | 1(888)-774-2424 |
Conditions of Bergdorf Goodman Returns
Similar To This Saks Return Policy
Bergdorf Goodman Returns without Receipt
Bergdorf Goodman does not allow you to return the product without a receipt. It is mandatory to return your product with a receipt. Bergdorf Goodman has a strict and very straightforward return policy, they do not accept your return without a receipt. You should return your product within the standard return window that is set by Bergdorf Goodman.
Bergdorf Goodman Return Methods
To return online purchases by mail, use the provided link. Returning a product over 30 days after delivery will result in a $9.95 charge. To return in-store purchases via mail, mail them directly to the store with your receipt included.
To return an online purchase in-store, use the same link and generate a return code. If you have purchased the product in-store, simply present your receipt when entering the store.
In-store Returns
To initiate your gift return, simply click on the provided link and provide your order number. To return an item purchased from a store, all you need is a return slip. You can bring your return slip or receipt to any associate sale store.
The Neiman Marcus Group Merchandise Credit Gift Card will only be eligible for credit gift cards for the number of return products. The card can be used to make purchases from various stores such as Bergdorf Goodman, Neiman Marcus, Horchow, and last call. Gifts valued over $2,000.00 will be issued to recipients as checks in compliance with federal laws.
Bergdorf Returns Via Mail
The process to initiate a return can be initiated by clicking on the provided link and providing the order numbers. Certain eligible merchandise can be eligible for a free return within 14 days of purchase. The conditions mentioned above are applied.
The item will be cleared for a minimum of $9.95 after 14 days of purchase. If you’re confused or lost your order number, you can reach out to 1-888-774-2424 for further assistance. To facilitate easy credit return, eligible stores shipping prepaid and insured purchases should include a copy of the original receipt.
The returned merchandise can only be refunded to the Neiman Marcus Group Merchandise Credit Gift Card. This card can be used in-store, online, and with catalog purchases. The card can be used to purchase items from Bergdorf Goodman, Neiman Marcus, Horchow, and last call, with some gifts valued over $2,000.00.Â
The recipient will receive a check instead of a gift card in compliance with federal laws, and items purchased from the Bergdorf Goodman store can be returned via mail.
Bergdorf Goodman Exchange Policy
Most products in the Bergdorf Goodman range can be returned and exchanged within 30 days of purchase. CHANEL products are not eligible for return beyond 14 days. If you return your item after a $9.95 fee will be charged for online returns. The store offers free returns.
The goods must be unworn, unworn and retain all original tags for resale. The policy states that personalized items cannot be returned.
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Bergdorf Goodman Return Policy Exception
Bergdorf Goodman does not offer returns for certain items, but none of them are particularly surprising. The store is unable to accept returns on worn or altered clothing, special orders, perishable or personalized items, cloth face mask coverings, or items marked as “final sale.”
The store has the authority to determine if items can be returned based on their “salable” condition.
Bergdorf Goodman Refunds
As long as you follow Bergdorf Goodman strict return policy, you should be able to receive a full refund. The only significant exception is for gift returns. Bergdorf Goodman’s returns mandates gift returns to be processed through a Neiman Marcus gift card credit. Neiman Marcus, a luxury retailer, is known for its stance against returns from Bergdorf Goodman, making it a bit ironic.
The gift card can be used for purchases from Neiman Marcus, Bergdorf Goodman, Horchow, and Last Call, making it more practical. Gift returns with a value over $2,000. Federal law mandates refunds with a check for the merchandise’s value in such cases.
Bergdorf Goodman Refunds are processed by crediting the original payment method used for the purchase and typically take 10 to 14 days to process.
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Bergdorf goodman Contact Details
The Bergdorf Goodman customer service phone number is 1-(888)-774-2424, and it is open 7 days a week from 6 AM to Midnight CT.
You can also reach customer assistance by text message at 1-(972)-476-8536 at any time. Go to the Bergdorf Goodman contact website and click on the “Live Chat” option at the bottom of the screen.
If you prefer to communicate via email, you can fill out a form on the store’s website or send inquiries to CustomerCareBG@bergdorfgoodman.com.
Social Media Handles
FAQs
What are non-returnable products at Bergdof Goodman?
Bergdorf Goodman does not accept returns on personalized items or those that cannot be resold. Returns will be denied if an item has been used or used in any manner.
Can I return used products at Bergdorf Goodman?
To return a product to Bergdorf Goodman, it must be unused, as the company is strict and may deny returns if they suspect the item has been used.
Does Bergdorf Goodman offer Free returns?
Returning products online within 14 days of receipt is free, but after 30 days, a fee of $9.95 is required. The fee remains the same at all times if the item was on clearance.
Can I return sale items to Bergdorf Goodman?
Yes. If you have purchased online, you will need to pay a $9.95 fee for a return if the item is designated as ‘clearance’. However, all things should be returned to the business without being charged a fee.
Conclusion:
Bergdorf Goodman return policy is structured to ensure customer satisfaction while maintaining clear guidelines on eligibility and processing. Customers have up to 30 days to return or exchange most items, with special exceptions for CHANEL products. To qualify for a refund or exchange, items must be in their original, unworn condition with all tags and packaging intact. Certain items—such as personalized, altered, final sale, and perishable goods—are excluded from returns. Additionally, Bergdorf Goodman offers a 10-day window for price adjustments on regularly priced items. All returns are subject to approval, and refunds are issued to the original form of payment after a processing period of 10 to 14 days.
