true-religion-Returns-policy

True Religion return policy 2025 | In-Store, Mail Returns

True Religion return policy is designed to ease the shopping process and reduce stress, especially for those who invest in high-quality denim or apparel. Customers have 30 days to make sure their purchase fits. This policy will help you have a seamless shopping experience whether you are buying online or at a store.

True Religion, a premium clothing brand, is known for stylish and durable clothes. Returns can occur even when the product is of high quality. You can avoid surprises by knowing the rules, such as keeping your items in original condition and with their tags still attached.

True Religion return policy

CategoryDetails
WebsiteTrue Religion
Return Period30 Days
Refund Period2 to 3 weeks
Exchange Period30 Days
Chat HoursMonday – Friday, 9 AM to 4 PM PST
Phone Support+1-855-928-6124
Email Support[email protected]

Returns Policy of True Religion

Return Windows

True Religion allows customers to return merchandise within thirty days after purchase. This 30-day return period gives you time to consider whether you are satisfied with your purchase. If you want to ensure that your return goes smoothly, act within the 30-day window. Returns made after this period will not be accepted.

Requirements for Condition

The item must be returned in its original state. The item must be not worn, not washed and still have tags attached. It may not be possible to get a refund if the product has been used or damaged.

Exceptions

True Religion does not accept returns on certain items. swimwear and intimate clothing are excluded, as well as items marked final sales or heavily discounted. Check the label or details online before you buy to avoid surprises.

True Religion Return Method

True Religion allows returns within 30 days of purchase for a full refund, as long as the items are in their original condition. Here’s how you can return your items:

Returning Online Purchases in Stores (U.S.)

You can return your online order to any True Religion full-price or outlet store in the U.S. To complete the return, you’ll need to bring your order confirmation and packing slip to the store. If you don’t have a receipt, you can either exchange the item or receive store credit for the current selling value of the item. A government-issued photo ID is required for all in-store returns and exchanges.

  • Required Documents: Order confirmation, packing slip, photo ID.
  • No receipt?: Exchange or store credit for the current selling value.
  • Ineligible Payment Methods: Apple Pay, PayPal, Amazon Pay, AfterPay, and Klarna orders must be returned by mail.

Returning In-Store Purchases

If you made a purchase at a True Religion store, you can return the item to any True Religion store location. Make sure to bring the item and receipt with you. Most returns will be processed and credited back to your original form of payment within 5 business days.

  • Required Documents: Item and receipt.
  • Refund Processing Time: 5 business days.
  • Store Locator: Find a nearby store to check hours and address.

Returning by Mail (U.S.)

For returns by mail, pack your items securely in the original box if possible, or use an unmarked box to ship the return. Be sure to include a copy of the packing slip or order confirmation in the return package. Mail the items to the designated return address, and the refund will be processed within 2 to 3 weeks after the package is received.

  • Packaging: Use the original box or an unmarked box.
  • Required Documents: Packing slip or order confirmation.
  • Return Address: True Religion Returns, 11127 Catawba Ave, Fontana, CA 92337.
  • Refund Processing Time: 2 to 3 weeks.

Returning Limited Edition or Online Exclusive Items

Limited edition collaborations and online exclusive products cannot be returned or exchanged in-store. These items must be returned by mail only. Be sure to create a return label before sending them back.

  • Ineligible for In-Store Returns: Limited edition and online exclusive items.
  • Return Method: Must be returned by mail.
  • Label Creation: One label per order, cannot be reissued.

Return Label Information

To return items by mail, you will need to print a return label from True Religion’s website. You can only create one label per order, so be sure to use the correct label. After generating the label, keep your tracking number for future reference.

  • Return Label: One per order, cannot be reissued.
  • Tracking Number: Save for your records.
  • Label Creation: Available on the True Religion website.

Returns Without a Receipt

If you don’t have the original receipt, don’t worry! You can still return the item within 30 days, but you won’t get a full refund. Instead, you can exchange the item or get store credit at the current price. Just keep in mind that you may need to show proof of purchase, like an order confirmation email if you bought it online.

Diesel Return Policy

Confusion Around Free Returns

  • Return Shipping Costs: True Religion does not typically offer free returns. Customers are usually responsible for return shipping costs when mailing items back.
  • Return Policy: It’s important to review the official return policy provided by True Religion. This information is available on their website or can be confirmed in-store.

True Religion Defective Items

If you receive a defective item, don’t panic. True Religion allows you to return or exchange defective products within a reasonable timeframe. If the item is damaged or has a manufacturing fault, you can contact customer service to resolve the issue, whether that means a replacement or a refund. However, the return process might vary slightly depending on your location, so make sure to check the specific rules for your region.

International Returns:

Currently, True Religion does not accept returns for international orders. All sales are final for items purchased outside the U.S. If you have any questions or concerns regarding your international order, please reach out to True Religion’s Customer Service team.

You can contact them via email at [email protected] or visit their Contact Us page for further assistance. Be sure to check your order details and reach out if you need help!

Refund Processing Timeline

The processing time for your return depends on the way you return the item.

  • In Store Refunds : If you return an item to a shop, your refund is processed quickly. Usually within 5 business days. In-store returns are a great option for those who need their money right away.
  • Returns by Mail If you are returning an item via mail, it takes a little longer. It can take True Religion up to 2 to 3 weeks before they process your refund. The time taken to return the item to True Religion and to issue the refund is included in this.
true-religion-Return-policy

True Religion Phone Number and Customer Service

True Religion offers customer service to assist with returns and other inquiries. You can reach them by email at [email protected] or text them at +1-855-928-6124. Customer support is available Monday to Friday, from 9 AM to 4 PM PST.

Tips for a Hassle-Free Return

  • Keep your receipt or proof of purchase to ensure a full refund within the 30-day return window.
  • Make sure the item is in pristine condition, unworn, unwashed, and with tags attached.
  • Check your region’s return policy for any specific terms or differences.

Social Media Handles

FAQs

Are there any items that cannot be returned?

Yes, certain items like swimwear, intimate apparel, and heavily discounted items are final sale and cannot be returned.

How long does it take to process a refund?

In-store returns are processed within 5 business days, while mail returns are processed within 2 to 3 weeks after the item is received.

Can I return items purchased with Apple Pay, PayPal, Amazon Pay, AfterPay, or Klarna in-store?

No, items purchased with these payment methods must be returned by mail. In-store refunds are not available for these transactions.

Can I return items purchased during a sale or clearance?

Items purchased during a sale or clearance may have a shorter return window or may not be eligible for return at all. Always check the terms before purchasing.

Conclusion

True Religion makes returning items easy and straightforward. You have 30 days to return your purchase, as long as the item is in good condition with tags attached. You can return items either in-store or by mail, and it’s important to keep your receipt. By following the simple steps, you can make sure your return goes smoothly.

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