Bose Return Policy 2024 | In-Store and Online Returns

Bose return policy (90-day) ensures your satisfaction. Discover our return process, refund details, and the products exempt from returns.

What is Bose Return Policy?

If you are not satisfied with the purchase, or not received the product exactly what you want. Bose allows you to return for most of their products within 90 days of purchase. You can return your online and in-store purchases to Bose.

You will have to pay a 25% restocking fee. The return product must be in its original condition and its original packaging. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition.

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Details about Bose Returns:

Information Details 
Website Bose
Return time 90 days
Return medium In- Store & Online 
Refund method Original payment method
Exchange medium In store 
Contact 1 800 102 2673
bose Returns

Return policy for different products:

Product CategoryReturn Period
L1 SystemUp to 115 days
QC35 Customized HeadphonesUp to 90 days
Aviation Headsets & AccessoriesUp to 60 days

What are Return Methods at Bose?

Bose allows its customers to return their product by visiting the store or mail. They opt according to their ease. Remember that the items bought through the Bose store must be returned to the respective store only.

In-Store Return Policy:

You can use the Our Stores link on the Bose website to find the nearest store to you. You can return your items to a Bose store within 90 days of their purchase date.

Pack your items and take them to the store. Make sure to bring an original sales receipt with your returned items to the store. If you return your online order at Bose Shops, they will send it to their warehouse. Talk to a store associate, and they will help you with the return process.

Online Returns:

You can also return your products through mail. Provide details about your product order number, name, email and receipt and send us your package. Try to return your items in an unopened stage. 

  • First you visit their website to start your return.
  • Select the items which you want to return and tell them a valid reason why you want to return the product.
  • Submit your selected items.
  • You will get a confirmation email with a return shipping label.
  • Pack the properly in the box and affix the return label on the top of the box.
  • Ship the box back to Bose’s retail store.
  • Send the package using UPS authorized location or Dropbox.

 What is the Bose Refund Policy?

Bose has a very generous return policy. You can return or exchange your product easily or get your refund. After receiving your product, Bose will assess your order quality and check whether you are eligible for refund or not, then they will initiate your refund process.

If your order is found good on quality terms, you will receive a confirmation via email when your refund has been processed. Refunds will take place in the original method of payment you used initially. Shipping fee and other handling costs are not returnable.

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What is Bose Exchange Policy?

If you wish to return a purchased item to Bose, you must initiate a return and place a separate new order for the desired items. Bose does not offer exchanges through the return shipping process. Please visit to place a new order for the items you wish to receive. If you need more assistance, please call the Bose Customer service department.

Bose Return Exceptions:

There are following products that can’t be returned at Bose:

  • Gift cards are not eligible to return.
  • Some cables are not allowed to make a return at Bose.
  • Remotes cannot be returned to Bose.
  • You are not allowed to make a return of all cushion products.

Delivery and shipping of Bose:

Bose offers different delivery options to ship your product. Shipping charges depend on the size of your order product and the shipping method you choose. Order information generated within 24 hours after you place your order, you can take your order using this link. Here you can check the shipping status and order details. Bose offer two different shipping method i.e. Standard shipping and Express shipping.   

  • If you choose the standard shipping method then it takes 5 to 6 days to deliver your product.
  • Express deliveries are made one business day after the order’s delivery date. 
  • Orders shipped to Alaska and Hawaii are delivered by express shipping method.

What are Bose Return Conditions?

  • If the product was not in its original condition, Bose will not accept your product.
  • Product must be unused and undamaged.
  • Bose does not accept the return if the product has no sale tags.

Discounts for employees:

The Company extends the privilege to students and eligible employees to share discounts with family and friends. This includes a wide range of products, such as headphones, home theater systems, smart speakers, and even wellness products.

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Partial Refunds at Bose:

There are the following items if you return then Bose will offer you partial refund:

  • If you make a return of opened remotes then you will get a partial refund.
  • Any product that is not returned within 10 days of delivery if it is damaged.
  • If you return the damaged products or the product that has missing parts due to error. 

Bose Store Hours:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of the Bose in the UK are 10:00 AM to 7:00 PM from Monday to Saturday. On Sunday the store hours are 12:00 PM to 6:00 PM.

Contact Details:

Call customer service at 1 800 102 2673. Send an email at [email protected].

Bose customer Service Hours:

The Bose customer service hours are 9:00 AM to 6:00 PM from Monday to Friday. On Saturday, customer representative team is available from 9:00 AM to 5:00 PM.

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What is Bose return policy?

You can return your product within 90 days of purchase. The product must be returned in its original condition along with its receipt. Bose does not accept the return of used items.

What if I received a damaged or defective product?

In case of receiving the damaged or defective product you should contact the customer support department as soon as possible. They will help you to return the product. 

Can I return an international purchase?

Yes, you can but the process is different. You have to pay as a return charges. For more queries you can contact our customer support department.

Can I make a return without a receipt at Bose?

No, you cannot make a return without a receipt at Bose. Bose will demand receipt from you to provide you warranty.

What are the non-returnable products at Bose?

There are the following products that can’t be returned to Bose:
Perishable goods such as flowers, foods, magazines, newspapers.
Sanitary goods


In conclusion, Bose has a customer-friendly return policy that aims to make the return process easy and convenient. For most products, you have a generous window of time, typically 90 days, to decide if you’re satisfied with your purchase. This policy applies to both online and in-store purchases.

Additionally, there are specific return periods for certain product categories, such as the L1 System (115 days), QC35 customized headphones (90 days), and aviation headsets and accessories (60 days). It’s important to note that the items being returned must be in their original condition, unused, undamaged, and in their original packaging for a successful return.

Bose offers two convenient return methods: in-store returns and online returns via mail. While there is a 25% restocking fee for returns, this policy ensures that Bose maintains its commitment to quality and customer satisfaction.

Overall, Bose return policy provides flexibility and peace of mind for customers, making it easier to shop for their audio products with confidence.

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