Hello Molly Return Policy

Hello Molly Return Policy 2024 | 30 Days of Easy Exchanges

“Revamp Your Wardrobe Hassle-Free: Hello Molly Return Policy Has Fashionistas Buzzing!”

Hello Molly Return Policy 

If you are not satisfied with your purchase, don’t like it, or aren’t according to your style, Hello Molly will spoil you with their return policy. You can return your items within 30 days of purchase or delivery. The refunds will only be issued in store credit. Since Hello Molly is an online store, you can only return the items online via mail.

Details about Hello Molly Returns

WebsiteHello Molly
Return Period30 Days
Refund Period7 Business Days
Refund MethodStore Credit
Exchange PeriodNo Exchanges
Return MediumsMail, In-Store
Customer Support HoursMonday to Friday: 9:30 AM-5:00 PM AEST
Phone Support+1 (818) 900-7796
EmailReturns & Exchange: [email protected]
General Inquiry: [email protected]
Hello Molly Return Policy

Hello Molly Return Conditions

The following are the return conditions at Hello Molly:

  • Items must be washed, not worn.
  • Items must be unperfumed and unstained.
  • Footwear must be in new condition and in their original shoebox.
  • Handbags must be returned with their original dust bag and packaging. 

Hello Molly Refund Policy

 If you return your returned items within 30 days, you will be eligible for refunds at Hello Molly. The refunds at Hello Molly are issued in the form of store credit. Your items will be processed and inspected. Then, the refunds will be issued within 7 business days. Your refunds may be delayed around the holiday season or other high-volume periods.

Hello Molly Exchange Policy

 Hello Molly, do not provide exchange offers for their merchandise. If you want to change the color or size of your item, you can return it to Hello Molly as soon as possible. Store credit will be issued to you if your items meet the required criteria for returns. You can use that store credit to purchase another item of a different size or color or to purchase any other item. 

Hello Molly Exceptions

The following is the return exceptions at Hello Molly:

  • Final Sale Items
  • Intimates
  • Stockings
  • Hat & Hair Accessories
  • Earrings
  • Personal Massagers
  • Beauty and Cosmetic Products, i.e., self-tanners
  • Undercover Style Helpers 

Hello Molly Store Credits

The store credit issued by Hello Molly can only be used at hellomolly.com. Store credit must be treated as cash, and this credit cannot be transferred to someone else or to an account. If your purchase exceeds the store credit amount, you will have to use an additional method to pay for the item.

The store credit is only valid for 12 months. It is provided in the same currency you used while purchasing the item. The store credit balance can be viewed by logging into your Hello Molly account.

Methods to Return at Hello Molly

Hello Molly provides only one way to return the items, i.e., online via mail, as it is an online store.


To return your item online, you can follow the given guidelines:

  • Head to the Hello Molly website.
  • Go to the Returns section and click on the “Create Return” link.
  • Enter your order number and email address.
  • Follow the instructions given on the webpage.
  • Fill in the form and print the postage label.
  • Pack your package and affix your label to the package. If you are using the original packaging, make sure to remove the previous labels.
  • Drop off your package at the nearest USPS location.
  • You can send your items to the following address:


Hello Molly Returns,  8738 E 9th Street,  Rancho Cucamonga, CA 91730, United States

Hello Molly Delivery and Shipping Policy

Hello, Molly will not be responsible for any shipping and delivery delays. Hello, Molly does not guarantee the exact delivery date. The following are the shipping and handling charges offered by Hello Molly:

  • If your order costs between $0-$70, the standard charges will cost $10 and will arrive in 2-6 business days, $20 for 2 business days, and $25 for the next business days.
  • If your order costs between $70-$100, the standard charges will cost $5 and will arrive in 2-6 business days, $20 for 2 business days, and $25 for the next business days.
  • If your order costs between $100+, the standard charges will be FREE and will arrive in 2-6 business days, $15 for 2 business days, and $25 for the next business days.

Hello Molly Gift Card Policy

Hello, Molly only offers eGift cards. You can load your gift cards between $25 and $500. All you have to do is to enter the recipient name, email, sender name, and message.

Hello Molly Order Cancellation Policy

Hello Molly, tries their best to pack and ship your items as soon as possible. If you would like to cancel your items, you can call the customer service team at +1 (818) 900-7796. Although unfortunately, Hello Molly cannot guarantee the cancellation of the order. If you are unable to cancel your order, you can always return your items back to Hello Molly.

Hello Molly Faulty Item’s Return Policy

Hello, Molly wants their customers to receive the best of items; that’s why they inspect its items before shipping them to its customers. If you receive faulty, damaged, or defective items, you can contact customer service at [email protected]. Refunds will be given once you provide photogenic evidence of the damage.

Hello Molly Store Timings

You can go to the Store Locator on the Hello Molly website to learn about the store hours and location of the nearest Hello Molly store to you.

Customer Service Hours

You can contact the Hello Molly Customer Service team on Monday to Friday from 9:30 AM to 5:00 PM AEST.

Hello Molly Contact Details

To avail Hello Molly Return Policy, you can contact the Hello Molly Customer Service team at +1 (818) 900-7796. You can also email for Returns & Exchanges at [email protected] and for General Inquiries at [email protected].

Social Media Handles


As per Hello Molly Return Policy, you can only return or refund your items within 30 days. No returns or refunds will be entertained after 30 days.

It would take seven business days to receive the refunds from Hello Molly.

You can use the store credit within 12 months of it being issued.

No exchanges are provided by Hello Molly. Although, you can return your items and use the store credit for the purchase of other items.

You will receive a refund in store credit as regular refunds.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *