Shopbop Return Policy 2025 | Complete Guide For Customers
Shopbop is a leading retailer of contemporary and designer clothing online. Merchandise must be returned within 30 days in new condition (must not be worn, used, opened, altered, or washed) and in its original packaging with all tags attached, including seals and security tags. To ensure customer satisfaction, Shopbop offers a simple return and refund procedure. Shopbop policies provide flexibility and clarity, whether you are unsure of the fit or have received a defective item.
Return Peried
30 Days
Exchange Time
NA
Refund Process
5-10 Days
Shipping FEE
Non-refundable
Details of Shopbop Return Policy
| Information | Details |
| Website | Shopbop |
| Return Timeframe | 30 days |
| Return Methods | Online |
| Refund Policy | Original payment method Store credit. |
| Exchange Policy | No direct exchanges |
| Return Conditions | unworn, with tags and packaging intact |
| Phone Number | +16082703930 |
Shopbop Refund Policy
Shopbop accepts returns on most items as long as they are returned in their original condition. The item must not have been worn, washed or altered. If your package arrives at Shopbop within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5-10 business days. You will be notified via email when this transaction has taken place. Your bank may need extra time to process a refund after receiving the information from Shopbop.
Shopbop Return Timeframe
Shopbop offers a clearly defined return window
Shopbop Holiday Return Policy
Shopbop has extended its return policy to allow for gift purchases during the holiday season:
This time frame allows gift recipients to decide whether they wish to keep the item or exchange it.
Shopbop suggests starting the return procedure as soon as you can to avoid any complications.
Shopbop Return Methods
Shopbop provides two convenient methods of return:
Return Methods
DHL Online Returns
Schedule a pickup at your door. DHL assists in filling out the return forms. Fixed return shipping rate. Steps are given below:
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Other International Returns
Shopbop.com Attn: Returns 1301 E Washington Avenue Madison, WI 53703
Shopbop Exchange Policy
Shopbop does not offer a service for direct exchanges. If you want a different color, size or item, please:
You can expect faster processing of your product.
Shopbop Return Conditions
You can check if your return has been accepted by:
Shopbop Return Exceptions
Certain items are not returnable or subject to special conditions.
Shopbop Shipping Policy
Shopbop has several shipping options for both domestic and foreign customers.
Return items must be packaged securely to avoid damage in transit.
Shopbop Return Policy for Gift Cards
Gift cards from Shopbop are not refundable. The gift cards can be used for any product on the site. You cannot exchange a gift certificate for cash if you received it as part of your refund.
Order Cancellation Policy
Shopbop offers a small window of time to cancel an order after the purchase.
Contact Shopbop’s customer service team as soon as you can for faster assistance.
How to Return Faulty Items at Shopbop?
If you receive an item that is damaged or defective:
Shopbop Contact Details
Shopbop offers multiple ways to contact them if you have questions about their return policy or any other issues.
FAQs
Can I return an item for a certain amount of time?
Most items can be returned within 30 Days of the date purchased.
Do I have to pay return shipping?
Shopbop charges a fee of around $10 for the prepaid return labels.
How long will it take for me to receive a refund?
The refund is usually processed in 5-10 days following the receipt of your return.
Can I exchange an item?
Shopbop doesn’t offer direct exchanges. Return the item to Shopbop and place a brand new order.
Conclusion:
Shopbop return policy is clear and customer-friendly. You have 30 days to return most items, as long as they’re unworn, unused, and still have all the original tags and packaging. Shopbop also offers an extended return window for holiday purchases, making gift returns easier.
Although they don’t allow direct exchanges, you can simply return the item and place a new order. Refunds are issued to your original payment method within 5–10 business days after your return is received. If you have any questions or issues, Shopbop’s customer support is easy to reach by email or phone.
