Bath & Body Works Return Policy

Bath & Body Works Return Policy 2024 | Get Your Money Back

This guide provides information on the Bath & Body Works return policy timelines. Bath & Body Works has introduced a customer-friendly return policy for its extensive range of perfumes, skincare, and body care products. Bath & Body Works has introduced a customer-friendly return policy for its extensive range of perfumes, skincare, and body care products.

Bath & Body Works offers a 90-day return policy, allowing customers to carefully evaluate their purchases and ensures they don’t feel pressured into making a choice while testing out new fragrance or skincare products, ensuring a comfortable and enjoyable experience.

Suggested For You Ross Return Policy

Details of Bath & Body Works Returns

Information Details 
Website Bath & Body Works
Return time 90 days
Return medium In Store & Online
Exchnage In Store & Online
Refund method Original mode of payment

Bath & Body Works Return Conditions

  • To prove purchase, a receipt or confirmation email is required.
  • Gift cards over ten dollars cannot be redeemed for cash.
  • Refunds are only available for purchases made in the country of original purchase.
  • To qualify for a return or exchange, products must be in their original, unused, and unopened state, ensuring they are in the same pristine condition as when received.
  • When an item was purchased on sale, the refund will only cover the cost of the item, not any additional amount.
Bath & Body Works Returns

Return Methods at Bath & Body

There are two method to return the products at Bath & Body Works, which are explained in the following.

  • Bath & Body In Store Returns
  • Online Returns at Bath & Body Works

Bath & Body In Store Returns

Bath and Body Works ensures a consistent return policy for both in-store and online purchases, providing equal flexibility and convenience for all customers. The company’s return policy time limits remain unchanged for both in-store and online shopping of their delightful fragrances and products. The uniform approach ensures a 90-day window for returning or exchanging items if they don’t meet your expectations, regardless of your purchase method.

Online Returns at Bath & Body Works

To make an online return with Bath and Body Works, ensure you have your order number or shipping confirmation ready and follow the following steps.

  • Visit the Bath and Body Works website.
  • Provide all the necessary details i.e name, email address, zip code or order number to locate your returns.
  • Select the items which you want to return.
  • To access returns and exchanges, navigate to the “Customer Care” section and click on “Returns and Exchanges”.
  • Click “Online Purchase Return Options”.
  • Select the appropriate option.

The selected option will guide you through the necessary steps. If you have been using the items for over ninety days and wish to request a refund, a gift card will be issued. If the refund period is less than 90 days, the funds will be refunded to the payment method used when the item was purchased.

Bath & Body Works Exchange Policy

If you have purchased something online and wish to exchange it instead of receiving a refund, that is also acceptable. Online purchases can only be exchanged in-store, not via mail. 

The exchange process for both online and in-store purchases remains the same, as online returns cannot be exchanged via mail. Exchange products in the country of original purchase, with some US stores requiring a government ID. Bring the desired product to the store and exchange it for an item of equal value. Bath and Body Works allows customers to exchange frequently used products, but these products must not be empty.

You May Also Like To Visit Trader Joe’s Return Policy

Bath & Body Works Return Policy For Faulty items

Regardless of the brand you order from, you may receive a damaged item before use, either during production or transit. To address this issue, follow the steps outlined in the process for a damaged item from Bath and Body Works.  

Bath and Body Works prioritizes resolving damaged products over undamaged returns and customer concerns, urging customers to contact them directly if they receive a damaged or faulty product.

  • Visit the website and click “Chat with Us” at the bottom.
  • Inform them of the issue.
  • Choose to replace or receive a refund.
  • Prioritize the issue over regular refunds.
  • Exchange for an equal value item if original item is out of stock.
  • Call customer service if preferred.

Bath & Body Works Gift Card Policy

Gifts can be returned with a gift invoice, but proof of purchase is required for all returns, including gifts. Returns to Bath and Body Works stores without a gift invoice will depend on the store’s policy. 

When purchasing a gift for someone else, ensure to include the gift invoice when giving them the item to allow them to return it if they wish, otherwise, the product may not be eligible for return. Some stores may accept returns without a gift invoice, but will base the refund or exchange amount on the lowest price the item has ever sold, if the return is accepted.

People Also Search For Trader Joe’s Return Policy

Bath & Body Works Refund Policy

The policy allows customers to return used products if they are not empty, but empty items will not be accepted as a return, and instead, they can request a refund for their money. Refunds will take 5-10 working days to appear in your account statement, and will be credited to the original payment form, excluding shipping and handling charges.

Bath and Body Works offers a simple and efficient refund process for customers who wish to return or exchange items. Once approved, the refund will be issued in the original payment method used, such as a credit card, ensuring a seamless experience for customers. Peak periods may cause delays. Customer Service Team will provide an email update. For refund, email at [email protected] or contact. 

DayRefund Contact Hours (HKT)
Monday10:00 AM to 7:00 PM
Tuesday10:00 AM to 7:00 PM
Wednesday10:00 AM to 7:00 PM
Thursday10:00 AM to 7:00 PM
Friday10:00 AM to 7:00 PM

Order Cancellation Policy

Bath and Body Works has a unique cancellation policy, requiring customers to contact their customer service department within 1 hour of placing an order. Failure to cancel within this timeframe results in the order not being canceled before delivery.

However, customers can still cancel their Bath and Body Works order after delivery through the Cancellation Through Returns Policy, which allows for a refund within the 1-hour cancellation period.

Bath & Body Works Contact Details

Bath and Body offers various customer service numbers for various issues. For relay service, dial 711. For store-related customer care, dial 1-800-395-1001. For product availability or store-specific issues, dial 1-800-395-1001.

For the reward program, dial 1-800-869-0158. If a live representative is unavailable, dial 1-800-756-5005. To contact a live representative online, dial 1-800-756-5005. These numbers are available for all customer inquiries.

Social Media Links


What is Bath & Body Works Return Policy?

To receive a refund, you must return the item with your receipt within 90 days of purchase.

What is Bath & Body Works Return Policy after 90 days?

Return items for store credit or exchange, but avoid asking for an exception as employees do not have the computer system’s option to provide cash back or credit card refunds.

What is Bath & Body Works Return Policy without a receipt?

Bath & Body Works offers store credit or exchange for items lost or damaged, with no receipt timeline, and offers the lowest selling price, even without a receipt.

Can I return used products at Bath & Body Works?

Bath & Body offers a policy that allows customers to return opened and used products even if they’re almost empty. The policy is aimed at preventing abuse and is only used once or twice.

Can i return online purchases to the Bath & Body Works Store?

Online purchases can be returned to any Bath & Body Works location for a refund, using the online invoice or confirmation email as proof of purchase.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *