Ariat Return Policy 2026 | Free Returns, Refunds & Warranty
Ariat offers free returns on most items purchased with a prepaid return label. Free returns are available within 90 days of purchase. Ariat offers returns or exchanges for unused products purchased directly from the company, provided they are in original new condition with tags still attached and original packaging intact.
Return Peried
90 Days
Free Exchange
90 Days
Refund Peried
12-14 Days
Shipping Fee
Varies
The customers can get refund and exchange after returning the product. Shipping and handling charges will not be refunded.
Details of Ariat Return Policy
| Information | Details |
| Website | Ariat |
| Return time | 90 days |
| Return medium | In Store & Online |
| Refund mode | Original Payment method |
| Contact | +1-877-702-7428 |
What are Conditions for Ariat Return Policy?
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How to Return an Item to Ariat?
To initiate a return, please follow the following steps:
Does Ariat accept International Returns?
At present, they do not accept returns on international orders, except for certain exceptions, which can be addressed to internationalorders@ariat.com. They will provide instructions on shipping and refund amounts for defective or under warranty items, as well as shipping errors like incorrect size or style.
The European Union Consumer Rights Directive allows EU consumers to return unworn products within 14 days of receipt. Consumers must inform Ariat within 14 days of receipt of their return, ensuring the return products are unworn and shipped back, and are responsible for the return costs.
Can I Cancel Order at Ariat?
They strive to deliver your Ariat order promptly, but they cannot cancel or make changes to it. If you are not completely satisfied with your Ariat product, they will do their best to resolve the issue. If you are unable to cancel your order, you have 90 days to return your product.
What are Exceptions for Returns?
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What is Ariat Refund Policy?
Ariat processes returned items and issues refunds within 12-14 business days from receipt back to the original payment method. Refunds are only granted for items returned physically for inspection in their original condition, meeting Ariat Returns criteria. For more information, please contact returns@ariat.com. Your refund timing will be depend on your payment type:
What is Ariat Exchange Policy?
Customers who want different sizes, colors, or styles can exchange products instead of returning them. Exchanges must be within a 90-day policy from the delivery date, and if your product is used, worn, or washed then you are not eligible for exchange to equal new products. Your exchange will ship within 3 to 4 business days after processing.
The exchange process involves submitting a return request to Customer Service, specifying desired replacement items by SKU/color, receiving shipping labels and instructions, sending the returned parcel back to Ariat, and submitting a replacement order after inspection. Exchanges are shipped free and promptly dispatched upon confirmation of return delivery. Exchanges depend on seasonal inventory levels and may require a new order if out of stock.
What is Ariat Policy for Gift Cards?
Ariat gift cards can be used to purchase sale items and can be returned for a refund. However, all gift card purchases are final sale and e-gift cards. Alternate payment methods like Afterpay are not available for e-gift cards, which can only be purchased using a credit card.
You can use up to 2 gift cards per transaction, and if your gift card doesn’t cover the full purchase price, you can use any accepted payment method to cover the difference. Gift cards can only be used to purchase products, not to buy more.
If you return an item purchased with a gift card, then your refund will be issued to the email provided with the order, in the form of a new gift card. If your gift card is lost or stolen, then you cannot redeem your gift card or balance.
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How does Ariat Delivery and Shipping Policy work?
| Destination | Shipping Method | Cost |
|---|---|---|
| Lower 48 States | Ground (up to 12 business days) | $6.00 |
| Lower 48 States | Expedited (3–4 business days) | $18.00 |
| Lower 48 States | Rush (2 business days) | $25.00 |
| Lower 48 States | Overnight (1 business day) | $38.00 |
| Hawaii & Alaska (excluding PO Box addresses) | USPS Priority (8–15 business days) | $6.00 |
| PO Box | Priority/FedEx SmartPost (FedEx ground shipping, USPS final delivery) (8–15 business days) | $6.00 |
| APO, FPO, DPO | Priority/FedEx SmartPost (FedEx ground shipping, USPS final delivery) (30–45 business days) | $6.00 |
Does Ariat have Warranty Claim Policy?
Every Ariat product comes with a 12 month warranty, valid from purchase date. However, this does not cover normal wear and tear or damage caused by misuse, accident, modification, or failure to follow care instructions. Replacement warranty is valid from original purchase date, requiring proof of purchase.
For defective Ariat products, contact customer.care@ariat.com with order number, inner style label, overall photo, and close-up photo. To avoid returning faulty items, review photos and contact Customer Care for further instructions.
How to contact Ariat customer service?
The phone number is +1-877-702-7428, available from Mon – Fri 5 AM – 7 PM PST Saturday 7 AM – 4 PM PST. Send them an email at info@ariat.com. Customers can find store on Store Locator.
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FAQs
In how many days can I return to Ariat?
You have 90 days to return your product. After 90 days your return cannot be accepted.
When will I receive my refund from Ariat?
Your refund will be issued within 7 to 10 business days in the form of the original payment method you used initially.
What are the non returnable products at Ariat?
Non Returnable items include final sale or clearance merchandise, made-to-order custom products, personalized/monogrammed items, gift cards or Ariat credits.
What would happen if I received a faulty product?
Contact the customer service department as soon as possible, they will assist you to return the faulty purchase.
Do they offer free returns?
Yes, Ariat offers free returns to their customers.
Conclusion:
Ariat offers a customer-friendly return policy with free returns and exchanges available within 90 days of purchase for most unused items in original condition. Customers can return products purchased directly from Ariat through online or in-store methods, while refunds are generally processed within 12–14 business days back to the original payment method. However, shipping and handling charges are non-refundable, and some items like gift cards, final sale products, and personalized items cannot be returned.
In addition to returns and exchanges, Ariat also provides warranty support for defective products and detailed shipping options across different locations. Customers should carefully follow the return instructions, keep original packaging intact, and contact customer service for international orders, warranty claims, or faulty products to ensure a smooth return and refund process.
