Lulus Return Policy 2026 | Returns With & Without Label
When shopping online, having a flexible return policy is crucial. At Lulus, customers have up to 21 days from the date of delivery to initiate a return or exchange if their purchase doesn’t meet expectations. Whether you need a size exchange, a refund, or store credit, Lulus Return Policy offers multiple options to ensure a smooth and hassle-free return experience. Returns must be in original condition, unworn, unwashed, and with all tags attached to qualify for a refund or exchange.
Lulus’ customer-first approach ensures that returning an item is quick and straightforward. With an online return portal, easy-to-generate return labels, and an option to avoid return fees by selecting store credit, the brand simplifies the process. For international shoppers, Lulus provides self-postage returns and DHL return labels in select countries.
Return Peried
21 Days
Exchange Time
21 Days
Refund Process
7-14 Days
Shipping FEE
Non-refundable
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Details of Lulus Returns
| Information | Details |
| Website | Lulus |
| Return time | 21 days |
| Return medium | Online |
| Exchange | Available |
| Refund method | Original mode of payment |
| Contact Number | 1 (866) 918-5858 |
How Many Return Methods Lulus Offered?
Lulus is an online retailer, so you cannot return merchandise at a local store. Lulus offers two return options: without a return label or with a return label, both explained in simple steps.
Return with a label
A return label is a company-provided authorization slip that details the product details and the return address. Online purchases offer both returns and exchange options, unlike offline purchases which can only be returned to the local store.
Return without a Label
Lulus offers the option to return purchased items without a return label, following the following steps:
Lulus Returns 2505 Hollo Rd Easton, PA 18045 USA
What is Lulus Refund Policy?
Refunds are generally issued to the original payment method or as online store credit, excluding final sale items and Klarna purchases, which must be refunded to their original source. We cannot process refunds to alternate cards, revert used credit to a credit card, or refund any original or return shipping fees.
We provide transparent communication by offering an estimated refund breakdown when you initiate a return and keeping you updated throughout the process. Please allow 10 to 14 business days for your return to be processed after it reaches our warehouse, with a confirmation email sent once the refund is issued.
Keep in Mind
Shipping and handling costs are not refundable.
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Lulus Return Conditions
Lulus Exchange Policy
The Lulus return policy allows for an exchange of the same item in a different size within 21 days of purchase, and if an exchange is initiated within 10 days, Lulus will not charge any additional fees. Before requesting an exchange, it is crucial to be aware of the provided points.
Your order will not be eligible for an exchange if you choose Klarna or Afterpay as your payment method. Lulu allows one item exchange per person, with customer care service available for a second exchange. Damaged items cannot be exchanged, and exchanges are limited to USA addresses, not outside the country.
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How Do Gift Returns Work?
Unfortunately, we do not offer gift wrapping or gift receipts for online purchases, as pricing details and order information are sent directly to the purchaser via email. If the recipient wishes to return the gift for store credit, they must provide the order number along with the name or email address associated with the original purchase. Please remember that all returns must comply with our standard policy, requiring items to be postmarked within 21 days of delivery. If the original order was paid for using a combination of online credit and another method, the online credit balance will be refunded first upon the return of the item.
Lulus Cancellation Policy
To cancel an order while it’s still pending in our system, enter your information and select the desired order. The order number can be found in your confirmation email. Once the order begins processing, it is not eligible for cancellation or adjustment.
For changes like sizing or shipping address changes, cancel and place a new order as long as it’s still eligible. If you see a current pending charge, it will fall off within 48 hours as we do not collect payment until the order ships.
Exceptions of Lulus Return Policy
Lulus Return Policy Without a Receipt
Lulus does not require a physical receipt for returns, as all order details are stored in your Lulus account. To initiate a return without a receipt, simply log into your account, navigate to the order history, and select the item you want to return. If you checked out as a guest, you can access your order using the order number and email from your confirmation email. As long as your item meets Lulus’ return eligibility criteria—within 21 days of delivery, in new condition, and with tags attached—you can request a refund, exchange, or store credit following the standard return process.
Contact Details:
Customers can contact 1 (866) 918-5858 with Lulus on their website on Mon-Fri: 5am-5pm PT
Sat-Sun: Closed. You can also chat on 1 (530) 203-6882 Mon-Fri: 5am-5pm PT Sat-Sun: Closed .You can also send an email on love@lulus.com.
Lulus Social Media
FAQs
In how many days can i get a refund from Lulus?
A refund will be issued after the return is processed, which may take 7-14 business days after it is received at Lulus’ warehouse.
Can I return used products at Lulus?
The product must be in brand new condition, and a washed Lulus apparel cannot be returned.
Can I return damaged products?
Damaged items are not eligible for returns, but if the purchase was damaged upon arrival, it may be different. To address this, contact the retailer’s customer service for assistance, as returns are not eligible if the damage was not caused yourself.
Can I combine returns from multiple orders?
You may combine returns as long as each order complies with our policy; simply initiate the returns, select a UPS label, and include a note listing all order numbers.
Conclusion:
Lulus has a simple and customer-friendly return policy designed to make shopping easy and stress-free. Whether you need to exchange a size, get a refund, or opt for store credit, Lulus provides clear return options within 21 days of delivery. The brand ensures a smooth return process with an online portal, easy-to-print return labels, and a store credit option that helps you save on return shipping fees.
To avoid return issues, always check if an item is eligible for a return, ensure it is unused, unworn, and has all original tags attached, and use a trusted shipping method for safe delivery. If you shop internationally, be aware of customs duties and taxes, as they may not be refundable.
