Zalando Return Policy 2025 | Step-by-Step Policy Explained
Zalando return policy offers customers 30 days to return any item you’re not happy with. Whether it’s shoes, clothing, or accessories, you can send it back as long as it’s in its original condition and you still have the tags. This extended window gives you plenty of time to decide if the item suits you or not.
Returning to Zalando is simple. You can send items back for free, and the process is designed to be quick and stress-free. Whether you prefer using a drop-off point or scheduling a pickup, Zalando helps you manage everything with ease through your online account.
Return Peried
30 Days
Exchange Time
NA
Refund Process
14 Days
Shipping FEE
Non-refundable
Details of Zalando Returns
| Information | Details |
| Website | Zalando |
| Return time | 30 Days |
| Return medium | Via Mail |
| Exchange | NA |
| Refund mode | Original payment method |
| Contact | 44 203 059 8139 |
Zalando Return Policy For Beauty Products
Beauty products must be unopened, unused, and in their original packaging for refund and resold due to hygiene reasons. The request is for the return of any related wrapping, instructions, and accessories. If you’re not satisfied with your product, consider gifting it to a friend or family member to help reduce waste.
Conditions for returns:
Zalando Return Policy Method
If you are not satisfied with your order, you have a free 30-day period to return any items. The company has introduced a new method for easy parcel return using a phone code, requiring registration online and specifying the items to be returned. Once the return is processed, you will receive a code to display on your mobile device upon dropping off the parcel.
Exchange an item:
Unfortunately, we don’t offer exchanges, only refunds. With our free return policy you have 30 days from the date of delivery to return your unused items. You can return your original order for a full refund and place a new order.
Zalando Return Policy For Dangerous Products
The guidelines for returning dangerous goods (DG) items like cosmetics or shoe care products are provided. To identify a DG shipment, look for the “LQ” marking on the box. Possible dangerous goods include aerosol sprays and nail polish.
The original box with the “LQ” marking should be used to safely return dangerous goods. The product adheres to regulations regarding material and markings, thereby reducing potential hazards for both their staff and you.
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Zalando Refund Policy
Once your returned items are received by the company or partner, the refund amount will be automatically applied. The refund process, which may take up to 14 days, depends on the payment method used, and will be processed by the logistics provider.
Payment by invoice allows you to only pay for the items you choose to keep. Returns reduce the open invoice amount, and if paid, the returned items will be credited to the customer’s bank account.
The pre-payment will be credited to the bank account from which the payment was made. Direct debit (SEPA Lastschrift) allows you to be credited to the bank account from which you made the payment. They will apply a credit note to your charged credit card account, and your refund will appear in your next statement. The refund may appear on your account either at the time of purchase or the time of refund.
PayPal will refund the amount to the user’s PayPal account, and the user can decide whether the refund stays in their PayPal account or is credited back to their bank account. Returning goods purchased with a gift card will add credit to your customer account, which can be used on future orders, but it cannot be converted into cash.
They cannot refund express delivery fees for returns. Refunds for Zalando-shipped orders and Partner orders are processed separately, allowing for confirmation in different instalments at different times.
Zalando Gift Card Policy
Zalando has updated its gift card terms and conditions, allowing users to use their gift card for fashion wearables on the platform. This includes everyday basics to designer and luxury brands, including shoes, trousers, sports garments, skirts, dresses, shirts, tops, jackets, bags, hats, caps, scarves, glasses, gloves, belts, and lingerie.
Some categories, such as jewelry and watches, home, lifestyle and electronics, sports equipment, travel bags and wallets, and beauty and makeup, are not included in this category. The gift card is valid for several hundred thousand items and allows users to combine eligible items and use their preferred payment method for those outside its coverage.
Zalando Gift Returns
The gift card is valid for fashion items and can be used for future orders against eligible items. If you combined a gift card with a different payment method, you will be refunded to the other payment method selected at checkout. For example, if you used a credit card and a gift card, you will be refunded to your credit card and the gift card will be applied to the kept fashion items.
If you paid for your order with an invoice and gift card, the open amount on the invoice will be reduced if you return an item. If the gift card amount is larger than the open amount on the invoice, you will be refunded to your gift card total.
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Zalando Delivery Details
Zalando Contact Details
Contact the Customer Care team using your preferred method, providing your order number and brief description of assistance. Open Monday-Saturday from 8 am to 8 pm.
FAQs
What is Zalando Partner Return Policy?
You have 30 days to return unworn partner items for free, either separately or in the same box. Use the enclosed return label, cover the original delivery bar code, and keep the receipt for processing. Refunds take up to 14 days.
Zalando Return Policy without an original return label?
To return a product to Zalando without an original label, register online and use the additional information option to book a time slot or safe place. Save a digital PDF label for your return and Zalando will notify you via email within 2 hours. You will receive your return receipt after collection, but it takes 14 days for processing.
Do I pay for Zalando returns?
No. Returns are free if you use Zalando’s provided label.
Does Zalando offer an exchange policy?
No, Zalando does not offer an exchange policy but they provide refunds.
Conclusion:
Zalando offers one of the most convenient and customer-friendly return policies in the fashion retail world. With 30-day free returns, customers have plenty of time to decide if a product is right for them. Whether you purchased shoes, clothing, or accessories, as long as the item is unused, in its original condition, and returned within the time limit, you’re eligible for a full refund. Zalando also provides a prepaid return label, making the return process simple and cost-free for most customers.
