Ace Hardware Return Policy 2025 | Refund, Exchange & More

Ace Hardware Corporation is an American cooperative of hardware retailers headquartered in Oak Brook, Illinois. It is the world’s most significant hardware and non-grocery American retail cooperative. They sell power equipment and tools, cooking essentials, shelves, paint, and other hardware items. Returning a product can sometimes be a hassle, but Ace Hardware makes the process smooth and straightforward with a 30-day return policy. Whether you’ve purchased an item online or in-store, understanding the rules and exceptions can help you avoid frustration.

Ace Hardware return policy offers 30 days to return or exchange the purchased items. Items should be in their original condition for their return. Ace Hardware will not take back any used item. There are some terms and conditions, following which you can return your items. Please remember that if it’s been more than 30 days since your purchase, contact the company directly.

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Details of Ace Hardware Returns:

Information	Details
Website	Ace Hardware
Return Policy Days	30 days
Exchange Policy Days	30 days
Requirements	Receipt, photo ID, unused items, packaging labels
Mediums	Online, In-store
Customer Care Service	1-888-827-4223
Email	Email or chat at their website

Conditiond for Returns:

Refund Timeframe

Refunds typically take 3-5 business days after processing. Processing times may vary by financial institution. Issued to the original form of payment. If unavailable, a gift card will be provided. Rewards and coupons used for purchase are forfeited upon return.

Steps to Start Processing Ace Hardware Return:

If you are to return your purchased hardware, it can be returned online or in-store. To return the item, visit the retail store that is nearest to you. Ace Hardware prefers that you return the product to its retail store. If there is no retail store near you, call customer care at 888-827-4223.

The cost of shipping and handling the product will be paid by you if you do not return it at the retail shop, unless the item you received is defective, damaged, or incorrect. You will get the refund in your original method of payment. You will be given credit via the gift card if the original payment method isn’t available.

In-Store:

Ace Hardware Return Policy offers to return the purchased item to an Ace Hardware retail store, follow the steps below:

Online:

Ace Hardware Return Policy provides

Ace Hardware Return Exceptions:

The exceptions mentioned in Ace Hardware’s policy include that:

Ace Hardware Exchange Policy:

According to the exchange policy, the purchased products can be exchanged online and in-store. You can exchange the items within 30 days of the purchase date. To exchange it online, follow the return process and place a new order. 

If you want to exchange via retail store, you must take your product with its original packaging and receipts. Your photo ID might also be required. If the store approves of the exchange, then you can exchange it for any of the other products you want to have. Ensure the product to be exchanged is not used or in its original packaging.  

Re-stocking Fees of Ace Hardware

 According to Ace Hardware Return Policy, the re-stocking fee at a local Ace Hardware retail store is 15%, or a minimum of $20, for a product that is not damaged or defective but is given to returning after assembling.

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Ace Hardware Installation Services:

Ace Hardware also provides installation services. Ace offers half-day and full-day packages for everything from home enhancements to simple installations and upgrades. Ace’s multi-skilled staff will help you with the assigned work and tasks. A 2-hour package is also available. 

Some services are:

Buy One Get Another (BOGA) Returns and Exchanges

1. If the receipt does not list individual return values, all items must be returned together.
2. If return values are specified, partial returns are allowed.

Ace Hardware Warranty Claims:

Items that are sold by Ace Hardware come with a warranty. However, for additional information, don’t hesitate to contact the manufacturer of a specific product.

Ace Hardware Receipt Requirements:

You must bring your billing receipts, photo ID, and packaging slips if you return your product at the retail store of Ace Hardware. If you wish to return it online via shipping carriers, attach your receipts alongside your return label.

Similar To This Home Depot Return Policy

Ace Hardware Damage Claims:

Return the item(s) to the same store from which it was delivered or assembled if you want to return a delivered or assembled item that Ace Hardware incorrectly completed (for example, the wrong color, model, or item) or if the item is damaged or defective. Contact Customer Care immediately by calling 888-827-4223, and have your order number available when you call. You will be refunded the purchase price, as well as any relevant transportation and assembly fees, by the company.

Ace Hardware Gift Returns:

If you used Ace Rewards to pay for your transaction, the reward value or coupon is forfeited upon merchandise return. If the initial payment method is not accessible, the company will credit the account with a gift credit. Gift cards are not returnable in any condition.

Contact Details:

You can call them at 1-888-827-4223.

Social Media Handles:

• Facebook
• Instagram
• YouTube
• Twitter

FAQs:

Conclusion:

Ace Hardware’s return and exchange policy is designed for customer convenience, ensuring a straightforward process for customers who need to return or exchange items. By following the outlined guidelines and understanding the exceptions, you can efficiently manage your purchases and returns without any confusion.