New Balance Return Policy 2026 | Easy Tips for Returns Explained
New Balance is a premium sports gear seller offering athletic shoes, clothing, and equipment. If you’re not satisfied with your purchase, they offer a return policy to help you get a refund. This article provides guidance on the process of an easy return/exchange with New Balance, outlining the specifics of the return and exchange procedures.
New Balance return policy offers a 45-day return period, requiring the item to be kept for this period. If the item is not what you are looking for, you can return it with the receipt for a full refund. New Balance’s return policy is only applicable if the product is returned in its original condition.
Online returns are free for members. Non-member returns are subject to a $5 restocking fee, which will be deducted from the total refund amount. Please allow up to 14 days after receive your package for your refund to process.
Return Peried
45 Days
Exchange Time
NA
Refund Process
14 Days
Shipping FEE
Non-refundable
Most Recent VANS RETURN POLICY
Details of New Balance Return Policy
| Policy | Details |
|---|---|
| Website | New Balance |
| Return Period | 45 days |
| Return Methods | In-store and Online |
| Refund Policy | Original Payment Method eGift card |
| Refund Period | 14 days |
| Gift Card Options | eGift Card Physical Gift Card |
| Exchange Policy | No Direct Exchanges |
| Phone Number | 800-595-9138. |
What are Methods of New Balance Returns?
You have the option to return your purchase to a store or ship it back to their warehouse. In-store purchases can be returned to the store, while online orders from newbalance.com can be returned to New Balance stores, Factory stores, or by mail.
New Balance In store Return Policy
New Balance offers the option for customers to return purchased items to local retail or factory stores. To return items to a shop, you must provide your packing slip, sales receipt, or purchase confirmation email. Utilize the company’s store locator to locate nearby stores by filtering your search by retailer, store category, or area. Please present your packing slip or confirmation email at the store. In-store returns are processed immediately.
New Balance stores only allow returns on items purchased there. Certain store policies will be implemented in that situation.
New Balance Online Return Policy
If the store is not near your residence, you can return your online purchase to their facility. The instructions for returning items via shipping are as follows:
It is crucial to exercise caution when entering the information for your return label. The return label should be properly attached. The refund will be processed within 14 days of receiving your package.
Print a label and ship your items back to us. Online returns are free for members. Non-member returns may be subject to a $5 restocking fee. Please allow up to 14 days after we receive your package for your refund to process.
What are New Balance Return Policy Conditions?
New Balance Refund Policy
New Balance refunds are processed in the same manner as your original payment method. After your return is processed and your refund is distributed, you will receive a confirmation email. New Balance does not offer refunds for shipping expenses. The refund period is 14 days, and the refund method is the original payment method, specifically an egift card. Returns made in-store receive an immediate refund. In-store returns are always free.
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New Balance Gift Card Policy
New Balance provides two gift options: an eGift delivered via email and a physical Gift Card sent by mail, valid on footwear, apparel, and accessories purchased at newbalance.com and participating stores. Their eGifts and Gifts Cards do not expire.
To check your gift card balance, click “Check balance” on the Gift Cards page. eGifts and Gift Cards can be applied to online orders, phone calls with the Customer Care Department, or at participating New Balance Stores.
New Balance Exchange Policy
We do not offer direct exchanges for online orders. Instead, start your return process here and place a new order for a replacement item. Select styles are available at New Balance and New Balance Factory Stores.
What are Exceptions to New Balance Return Policy?
New Balance Order Cancellation Policy
NewBalance.com allows customers to cancel orders within one hour of placing an order. During this period you can easily cancel your product by just contacting the New Balance customer service department.
If your order has been shipped or out for delivery or 1 hour passed, you are unable to cancel your order. If you were unable to cancel you can easily return your product within 45 days of purchase. This article fully guides you to return your product.
Shipping and Delivery Details:
In-stock items ship within 2 business days. UPS does not deliver on weekends or holidays.
| Shipping Method | Delivery | Charges |
|---|---|---|
| Standard (UPS Ground) | 2–5 Business Days | $9.95 FREE on orders $75+ FREE for members |
| Expedited (UPS 2-Day Air) | 2 Business Days | $19.95 |
| Rush (UPS 1-Day Air) | 1 Business Day | $25.95 |
| USPS | 2–7 Business Days | $11.95 FREE on orders $75+ FREE for members |
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How to Return Faulty New Balance Items?
To claim a manufacturing defect on a New Balance Online product, email Customer Care at website, attach images of the affected areas and your order number, and provide the soles of the shoes.
New Balance Store Timings
You can go to the Store Locator on the website to learn about the store hours and location of the store nearest to you.
New Balance contact Details
To live chat, use the chat bubble or call 800-595-9138. The customer service hours are:
| Days | Customer Service Hours (EST) |
|---|---|
| Monday | 9:00 AM – 9:00 PM |
| Tuesday | 9:00 AM – 9:00 PM |
| Wednesday | 9:00 AM – 9:00 PM |
| Thursday | 9:00 AM – 9:00 PM |
| Friday | 9:00 AM – 9:00 PM |
| Saturday | 9:00 AM – 6:00 PM |
| Sunday | 9:00 AM – 6:00 PM |
Social Media Handles:
FAQs
Can i return used products at New Balance?
The returned item must not have been used or washed and should be in good condition.
What are the non returnable products at New Balance?
New Balance’s return policy prohibits returning shoes, face masks, underwear, and items clearly stated as non-returnable on product pages.
Can I return Store Purchases Via Mail?
Return labels cannot be generated for in-store purchases, but items purchased at our stores can be returned to any New Balance or New Balance Factory Store.
In how many days can i return products at New Balance?
The company stipulates that you have 45 days to return your product to New Balance.
Can I return a New Balance item purchased from another retailer to you?
No, please return the item to the original purchase location.
Conclusion:
If you’re not satisfied with your purchase, New Balance offers a simple return process within 45 days. You can return items to any New Balance store for an immediate refund or ship them back for a refund, with free returns for members. Just make sure the items are in new condition and meet the return policy requirements.
Remember, exchanges are not available directly, but you can return your item and place a new order for a replacement. If you’re unsure about where to return, find the nearest New Balance store online.
