Figs Return Policy 2026 | Easy, Fast, and Transparent

All FIGS customers can return unworn, unwashed items with tags attached within 30 days of purchase for a refund, excluding shipping fees. Returns are not accepted for embroidered or Final Sale items. U.S. customers may request exchanges (for equal-value Classic Colors and Core Styles) or opt for store credit within 60 days. International customers cannot exchange items or receive store credit, only refunds.

For U.S. returns, prepaid FedEx labels or Happy Returns QR codes are provided. International customers (excluding Germany) receive a prepaid DHL return label, while German customers pay a €5 return fee deducted from their refund. Drop-off locations are available for all return methods.

Return Peried

30 Days

Exchange Time

60 Days

Refund Process

7-10 Days

Shipping FEE

Non-refundable

Also Read: Macy’s Return Policy

Details about Figs Returns:

Information	Details
Website	Figs
Return time	30 days
Return medium	Mail
Exchange	60 Days
Refund method	Original mode of payment
Contact	424-500-8209
Email Service	stat@wearfigs.com

How to return product to Fig for US Customers?

Step-by-Step Return Process for US Customers:

Visit www.wearfigs.com/returns and select the items to return or exchange.
Fill out the required details on the return form.
Receive a Happy Returns QR code (for returns ≤8 items) or a prepaid FedEx label (Box & Ship).
Drop off items at a Happy Returns location or ship them via FedEx.
Find drop-off points using the provided links (Happy Returns or FedEx).
Get an email confirmation once your refund or exchange is processed.

What is Figs international return policy?

Visit www.wearfigs.com/returns to start your return.
Select the items you want to return and fill in the required details.
Follow the provided instructions after your return shipping label is created.
Attach the return label to your package and send it back.
Note: Returns from Germany will have a €5 fee deducted from the refund.

Also Read: Poshmark Return Policy

What are Figs Return Conditions?

The merchandise should be repackaged in the same packaging.
Please ensure to include a copy of the invoice with the order.
If you don’t have your invoice, please check your email and reprint it if you used our online exchange/return program.
To return your item, please include your Customer Number, Full Name, and Billing Address with the package.

What is Figs exchange policy?

Figs allows for both exchanges and returns, with the latter being accepted within 60 days of purchase for US customers. The conditions and exclusions for all Figs returns also apply to exchanges. To request an online return, simply choose the exchange option.

At the moment, Figs do not offer exchanges or store credit for our International customers, though they hope to have more options available in the future.

What is Figs Refund Policy?

Figs will process your refund and notify you via email once it arrives at its warehouse. The item does not meet the Figs returns criteria, and the refund can be denied. The refund will be credited to your original payment method.

From the time you send back your return, a refund will take 7-10 business days. Some banks will take up to an additional 5 days to apply the refund to your account.

Refunds are not available for shipping and handling charges unless the items are faulty or damaged. US and Canadian customers don’t face return shipping charges, while others will deduct these charges from their refund. The refund process will take 10 business days and can be made in cash or check. The shipping and handling costs are non-refundable.

Also Read: Mr. Porter Return Policy

What is Figs Order Cancellation Policy?

While figs can’t make changes to orders after they’ve been placed, customers can cancel their order within 60 minutes of purchase. To do so, log in to your FIGS account and navigate to the orders section, select the order you wish to cancel, and tap or click the cancel button to follow the instructions. If you don’t have an account, you can view your order by entering your order number and email on the order status page and look for the cancel button to proceed. If the cancel button is not visible, your order can no longer be canceled.

Figs Gift Card Policy:

Gift cards can be used until the card’s balance reaches zero. The Gift Card is considered invalid if its balance is zero for three months, and cannot be reactivated or used again. The Gift Cards are not eligible for resale. If your card is stolen or lost then the company will not be responsible to redeem your cash or card.

Also Read: Weekday Return Policy

What is Figs Return Policy for Faulty Items?

Our merchandise is guaranteed to be free of manufacturing defects and we offer refunds or exchanges for any defective items. We will cover the cost of claiming under our guarantee by providing pre-paid shipping for any returns.

Also Read: Next Return Policy

What are Figs Return Exceptions?

Figs returns and exchanges are currently not available for certain product categories.

You are not allowed to return embroidered items.
You are not eligible to make a return of the final sale item.
Custom made items cannot be returned to figs.
Products that are listed as non-returnable in the description.
Hygiene-sensitive items

Figs Contact Details:

Contact stat@wearfigs.com, Call us Toll Free at +1-888-462-1901 from Monday to Friday 5:00 am to 8:00 pm. You can call them us at 424-500-8209

Social Media Handles

FAQs:

What items cannot be returned to Figs?

The description will indicate if your product is non-returnable. Customized items, Before They Go items, and final sale items are non-returnable.

Does figs offer free returns?

US and Canadian residents are exempt from any return shipping charges. The cost of return shipping may be borne by other residents.

In how many days can I get a refund?

The processing time for credit card refunds can vary from 1 to 10 days, depending on the bank. Figs will not refund shipping charges unless the item was defective upon arrival.

What If I Receive A Defective Item?

If you receive a defective item, you can expect a full refund. To contact the company’s customer service number, please use the provided method.

Can I return to the store?

The product should only be sent via mail.

Conclusion

The Figs Return Policy is your gateway to a worry-free shopping experience. With a generous 30-day return window, it provides the peace of mind you need when making a purchase. By following the straightforward steps for returns and exchanges, you can rest assured that your satisfaction is a top priority. Whether you’re returning a product or seeking an exchange, Figs has you covered. Embrace the convenience of their return policy and shop with confidence. Your shopping experience just got even more enjoyable with Figs.