Sunglass Hut Return Policy 2026 | Step-by-Step Instructions
Returning a purchase should be as simple as buying one. At Sunglass Hut, customers have up to 30 days from the date of purchase to return sunglasses for a refund or exchange. Whether you opt for free UPS return shipping or prefer to visit a Sunglass Hut store, the process is designed to be straightforward and customer-friendly. Refunds are typically processed within 15 business days once the returned item is received and inspected, ensuring a smooth experience.
Please also note that for claims regarding an order not received, the return window is 15 days from the date that the order was shown as ‘delivered’ by the courier but which was not received. They cannot accept returns for Customized Ray-Ban Remix products and engraved products.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
15 Days
Shipping FEE
Non-refundable
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Details about Sunglass Hut Return Policy:
| Information | Details |
| Website | Sunglass Hut |
| Return Period | 30 days |
| Refund method | Original form of payment |
| Return Mode | In-store Online |
| Exchanges | 30 Days (In-store only) |
| Contact Number | 1-800-786-4527 |
What are Conditions for Returns?
What are Sunglass Hut Return Policy Methods?
There are two specific methods you can return to Sunglass Hut.
In-store Sunglass Hut Return Policy:
You can return both online and store orders at your nearby Sunglass Hut store. Bring your item back to the store with proof of purchase, all accompanying accessories and item pack in its original box, store executives will be happy to help. Also, you will need to call the specific store for return if you made a purchase from their store located within airport.
Online Sunglass Return Policy:
You can only return online purchases by store, Sunglass Hut return policy offers its customers with Free UPS return shipping. You can mail your purchase back to their store with no additional cost.
It usually takes 2-3 business days for returns to be received and processed in warehouse.
In Australia via Online
If you’re shopping online in Australia and need to return something, you’re in luck! Australia Purchases offers free shipping through Australia Post for returns to their warehouse within 30 days of purchase. You can also return your purchase in-store for free with proof of purchase and original packaging.
International Purchase
However, if you’re returning international purchases, you’ll need to do so in the country of purchase with proof of purchase and in “as new” and undamaged condition with the original packaging. “Proof of purchase” refers to a store receipt or shipping confirmation email to a Sunglass Hut retail store within 30 days of purchase. Just be aware that if you’ve damaged the sunglasses in any way, the return policy won’t apply.
Engraved and customized products can’t be returned due to a change of mind, but if a product is faulty or defective, contact their Customer Care team for further instructions. Unfortunately, customized and engraved purchases can’t be returned in-store.
Refunds will be issued in the same form as your original payment method, and it may take up to 5 business days for the credit to appear on your billing statement, depending on your card provider.
Sunglass Hut Refund Policy:
After receiving your product, Sunglass Hut initiates your refund process. It will take up to 15 business days of receipt to process for the credit amount to reflect back to the in your account. If you used a gift card to make a purchase, they will email you a new gift card of the equal amount you used during purchase. Refunds will be issued in the same form of the original method you used initially.
Sunglass Hut Exchange Policy:
Exchanges are permitted within 30 days of purchase in-store only. The item must be in new, unused condition with original packaging and accessories. Exchanges are available only for items of equal or greater value (additional payment required for higher-priced items).
Sunglass Hut currently does not offer the exchange option for online orders returned through online return form or Customer Service. Customers can exchange items at any sunglass store locations. Purchases made online on Rayban.com and Oakley.com cannot be exchanged to a Sunglass Hut store.
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Sunglass Hut Return Policy for Gift Cards:
In case of a purchase made with a gift card that product needs to be returned by mail. To issue your refund, you will need to contact our customer service team to confirm your ship-to-address so they can reissue your refund that will be expressly posted to you. Sunglass Hut gift card cannot be returned. There’s no expiration date for gift cards.
You will receive an email confirmation when they authorize the refund of the items. Purchases made with a gift card cannot be returned to the store. If you used a gift card to make a purchase, they will email you a new gift card of the equal amount you used during purchase.
What are Exceptions of Sunglass Hut Return Policy?
Sunglass Hut Return Policy without Receipt:
If you don’t have the original receipt, you won’t get a refund but the company will offer you product exchange and store credit. It will match the price of the product that you are returning if you opt for the store credit option. The company issues a store credit based on the current selling price of the item.
Defective Items Policy:
If your sunglasses become defective within 12 months of your purchase, sunglass hut refund your purchase or exchange your sunglasses. Proof of purchase and original packaging are required. Products sold as Imperfect may not be returned or exchanged.
Warranty Policy:
Sunglass Hut offers a two-year warranty and one year for AI Glasses (or a longer period where required by applicable law) covering its products against breakages caused by material or manufacturing defects, starting from the date of delivery.
To benefit from this warranty:
- You must report any defect within two months of discovering it.
- You must provide proof of purchase showing the purchase date and retailer.
- The product must have been purchased from an authorized Luxottica dealer.
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Delivery and Shipping Policy:
Sunglass Hut offers a variety of shipping methods so that customers receive their order in an easy and quick way. And the best thing is that shipping is always free. We will send you an email confirmation that includes the carrier’s details and tracking order as soon as your order is shipped.Â
| Shipment Type | Cost | Shipping Time |
|---|---|---|
| Responsible shipping | Free | 3-5 business days |
| Expedite shipment Available for orders placed before 12PM EST. | $15.00 | Up to 2 business days |
| Same day delivery | $20.00 | Same or next day scheduled |
| Pickup in store | Free | Same day 2 hrs or up to 3 business days |
| USPS PO Box | Free | Up to 5 business days |
| Military APO/FPO | Free | Up to 14 business days |
Sunglass Hut Contact Details:
Contact sunglass hut by phone, fax, email or mail for any query. Customers can also chat with sunglass hut representative form website.
HomeGoods Store Timings:
Customers can use Find A Store to find the store hours of sunglass hut near you.
Customer Service Hours:
To find all information or get in touch, you need to contact our customer service team. Send an email and they will get back to you within 24 hours. Customer Support office is available in following hours.
| Day | Customer Support Hours (EST) |
|---|---|
| Monday | 8:30 AM – 5:30 PM |
| Tuesday | 8:30 AM – 5:30 PM |
| Wednesday | 8:30 AM – 5:30 PM |
| Thursday | 8:30 AM – 5:30 PM |
| Friday | 8:30 AM – 5:30 PM |
| Saturday | 9:00 AM – 5:30 PM |
| Sunday | Closed |
Social Media Handles
FAQs:
Can I exchange sunglasses for a different model?
Yes, exchanges are permitted within 30 days, provided the sunglasses are unused and in original condition. If the new item is of higher value, you’ll need to pay the difference.
Are shipping fees refunded?
No, shipping fees and non-refundable taxes are not included in the refund amount. You will only receive the refund for the product cost.
Can I return or exchange my purchase at any Sunglass Hut store?
Yes, you can return or exchange your online purchase at any Sunglass Hut retail store in the U.S. or Canada. However, exchanges and returns are not accepted at airport stores, outlet locations, or concession stands.
Can I make a return with a gift receipt?
You can’t get a refund, but you can exchange your gift or receive store credit.
Conclusion:
Sunglass Hut provides a straightforward and customer-friendly return and exchange policy that allows customers to return or swap their purchases hassle-free. Whether you choose free UPS return shipping or an in-store exchange, the process is designed to be efficient, with refunds typically processed within 15 business days.
Understanding which products are eligible for return or exchange, the refund process, and exclusions ensures a seamless experience. Always review the return and exchange guidelines before initiating a request to avoid any delays or unexpected issues. With this comprehensive policy, you can shop confidently, knowing that returns and exchanges—if necessary—are simple and stress-free.
