Motel Rocks Return Policy 2025 | Easy Refund & Exchange

Motel Rocks offers a return policy for unsatisfied customers who wish to return their purchase within 14 days of receiving the order. The service charges a nominal £1 per order return fee. To qualify for a refund, ensure all returned items are in brand-new condition with original tags still attached. Customers returning items from Jersey or Guernsey require a printer and select “United Kingdom” as their location when inputting their address.

Return Peried

Depends on location

Exchange Time

Depends on location

Refund Process

5-7 Days

Shipping FEE

Non-refundable

Motel Rocks Returns

Information	Details
Website	Motel Rocks
Return time	14 days
Return medium	Via Mail
Refund method	Original payment method
Contact	+44 808 164 5850

Motel Rocks Return Policy Conditions

Items must be in original condition with tags and labels attached.
Shoes must be returned in the original shoebox.
Swimming costumes and bikini bottoms must have a hygiene seal intact.
Returns can be for refund or exchange.
Shipping costs are non-refundable.

Motel Rocks Return Method

Following are the return methods at Motel Rocks:

Kindly provide your order number and the associated email, telephone, or postcode for your billing address. Please input the details as they appear on your order confirmation.
Choose the item(s) you wish to return and provide the reason for the return. Make sure that the return parcel only includes the selected items and avoids combining multiple orders in one package.
You have to verify your personal details.
Select your preferred shipping service for returning your order: Royal Mail or InPost.
Please input your card payment details.
After confirmation, you can either print a postage label and attach it to your parcel or choose a QR code option.
Please drop off your parcel at the nearest drop-off point and keep the postage receipt until your refund is processed.

To track your return parcel, use your order number at Motel Rocks Tracking. If you can’t return unwanted items within 14 day return policy, contact the customer service team before the policy expiration date via email at help@motelrocks.com or live chat for immediate assistance.

Suggested For You Meshki Return Policy

Motel Rocks Holiday Return Policy

Motelrocks is extending its returns policy for the Christmas period, allowing customers to return orders placed after November 20th, for refunds until January 10th. For inquiries, customers can contact customer service at help@motelrocks.com.

Motel Rocks Refund Policy

Motelrocks offers refund processes for various return providers, with refunds taking 48 hours to complete. For UK swap returns, it takes 5-7 working days from the date of delivery, with tracking provided by the Royal Mail. Rebound returns take 5-7 working days from the date of shipment, with tracking available at Motel Rocks Tracking. Rebound returns can travel through two separate facilities, so if two scans show “delivered”, the later scan will be the end of the parcel’s journey.

Europe’s Alaiko returns take 5-7 working days from the date of shipment, with tracking provided. Loop returns in the USA issue refunds as soon as the parcel is delivered, with tracking numbers used to check the status of the parcel. If your return falls outside the advised time, contact customer service at help@motelrocks.com or use the live chat.

Motel Rocks Exchange Policy

Swap is offering store credit, exchanges, or cash refunds for items. Customers have 14 days from delivery to return or exchange items in brand-new condition with tags attached. UK customers must pay £1.99 for refunds, which will be deducted from the refund amount.

You can exchange your item for a different color/size or another of the same value. After returning the item, the exchange will be shipped out and you will receive a new tracking email within 5 working days. All exchanges are free of charge.

You May Also Like To Visit Fendi Return Policy

Motel Rocks Delivery and Shipping Policy

Orders placed on Amazon and Royal Mail are shipped within 48 hours, with standard shipping costs of £2.95 and free over £60. Orders placed on Monday to Friday before 7:00 PM will arrive the next working day, while orders placed after this time will be dispatched on the next working day. If your area is not covered by Amazon’s delivery service, your parcel will be delivered by Royal Mail, with a cut-off of 5:00 PM.

Express Saturday delivery costs £5.99, with orders placed on Friday before 7:00 PM arriving on Saturday and may require a signature. You can track your parcel using the tracking reference provided on your shipping confirmation.

Motel Rocks Return Exceptions

Unworn items must be unworn, tag attached, and in resalable condition for refund.
Swimwear/Underwear must be returned with the original hygiene strip.
Jewelry returns are not accepted due to hygiene reasons.
Shoes should be tried inside to avoid marking.
Tights must be returned in original packaging and in good condition.
Nail Polish & Cosmetics cannot be returned unless deemed faulty.
Face Masks cannot be returned unless deemed faulty.

Motel Rocks Return Policy by Country

United States and Canada

Customers in the United States and Canada have up to 30 days from the date of dispatch to return their orders. To be eligible for a refund, items must be in brand-new condition with all tags attached. In the U.S., returns are processed through the Loop Returns portal, and a $7 fee is deducted from the refund to cover return shipping costs. For Canadian customers, return shipping costs are not covered, and a return label or QR code is not provided upon registering the return. To initiate the process, U.S. customers can visit the official return portal.

Europe

The return policy for European customers may vary depending on the specific country. Customers are encouraged to check Motel Rocks’ official website for precise details regarding the return window. All returns are processed via the ReBound portal. Shipping costs may also differ based on the location, so it is advisable to visit the ReBound Return Costs page to understand the applicable charges before initiating a return.

Australia

For customers in Australia, the return process is managed through the ReBound portal. While the exact return window is not explicitly stated, customers should refer to the official Motel Rocks website for details. Return shipping costs may vary based on the location, and it is recommended to check the ReBound Return Costs page for specific charges.

Other Countries

For customers in other regions, Motel Rocks processes returns via the ReBound portal. The return window, shipping fees, and other conditions may vary depending on the country. Customers are advised to check Motel Rocks’ official website or contact customer service for country-specific details.

Motel Rocks Return Policy For Faulty items

Motelrocks is committed to resolving any faulty or incorrect items promptly. However, they cannot accept claims for orders over 6 months old. To address such issues, customers can contact their customer care team at help@motelrocks.com with their order number and a photo of the item with tags.

Motel Rocks Order Cancellation Policy

To cancel or amend your order, contact the customer service team immediately and use the “CANCEL” or “AMEND” titles. If your order has already been dispatched, they cannot cancel or make changes. They can only change delivery address details. To contact the customer service team, email help@motelrocks.com or use the live chat. Orders cannot be changed once dispatched.

Motel Rocks Gift Card Policy

Motelrocks offers an e-gift card for purchase on their website. The code is sent to the provided email address, not a physical copy. At checkout, the unique code can be entered before payment information.

If you encounter any issues with the gift card, contact customer service or use the live chat to speak with a team member. If you have lost or stolen the gift card then the company is not responsible to redeem your cash or gift card.

Explore Now Dusk Return Policy

Motel Rocks Contact Details

Motelrocks offers customer service through various platforms, including email help@motelrocks.com, phone +44 808 164 5850, and contact form. They are open Monday-Friday from 7:00 AM to 7:00 PM (GMT), but are closed on weekends and UK bank holidays. Contact them via live chat, Facebook, or X.

Social Media Handles

FAQs

How do I return or exchange an item from the UK?

You have 14 days from the date of delivery to return or exchange items. All items must be in brand-new condition with tags attached. Returning for a refund costs £1.99, which will be deducted from your refund amount. Exchanges are free of charge.

How do I return an item from the USA or Canada?

You have up to 30 days from the date of dispatch to return your order. Items must be in brand-new condition with tags attached. US customers will have a $7 return fee deducted from their refund. Canadian customers need to cover the return shipping cost themselves.

How do I return an item from Europe?

You have up to 14 days from the delivery date to initiate a return. Items must be in brand-new condition with tags attached. Customers are responsible for covering the return shipping costs.

What items can I return?

Sale items can be returned if they are unworn, with tags still attached, and in resalable condition. For hygiene reasons, certain items like pants (underwear), earrings, septum rings, and opened cosmetics are non-returnable. Swimwear can only be returned with the original hygiene strip in place.

When will I receive my refund?

Once your return reaches the warehouse, refunds are typically processed within 5-7 working days. For UK customers, if you choose store credit, it will be issued within 5 working days via email.

Are there any extended return periods during holidays?

Yes, for the holiday period, any orders placed on or after 20th November 2024 can be returned for a refund until 10th January 2025.

Conclusion

Motel Rocks returns policy varies by region. For orders from the USA and Canada, customers have up to 30 days from the date of dispatch to return items in brand-new condition with tags attached. US customers incur a $7 return shipping fee, deducted from the refund, while Canadian customers must cover their own return shipping costs. UK customers have 14 days from delivery to return or exchange items, with a £1.99 fee deducted from refunds for return shipping.

Customers from other countries should initiate returns within 14 days of delivery and are responsible for return shipping costs. Certain items, such as underwear and bras, have specific return conditions due to hygiene reasons. Customers have reported challenges with the return process, including high return shipping costs and difficulties in processing returns.