Macy’s Return Policy 2025 | Exchange & Refund Explained
Macy’s has a customer-friendly return policy, allowing most items to be returned within 30 days of purchase, whether bought in-store or online. Shopping at Macy’s offers a diverse range of fashion, home goods, beauty products, and more, but sometimes, returns are necessary.
Beyond standard returns, Macy’s also has policies for Buy One Get One (BOGO) purchases, third-party seller returns, and non-returnable items. Understanding how refunds are processed, whether they’re credited back to the original payment method or issued as store credit, can help shoppers make informed decisions. Whether you need to return an unwanted gift, exchange a purchase, or request a refund, this comprehensive guide covers everything you need to know about Macy’s return policy to ensure a stress-free shopping experience.
Return Period
30 Days
Exchange Time
30 Days
Refund Process
Varies
Shipping FEE
Non-refundable
Details of Macy’s Returns:
| Information | Details |
| Website | Macy’s |
| Return Period | 30 Days |
| Return medium | In-store & Online |
| Refund method | Original form of payment |
| Refund Time | Credit Card: 2-3 Days Debit Card: 7 Days |
| Exchange medium | In-store & Online |
| Contact | 00 1 513-573-7912 |
Macy’s Return Conditions:
Return Methods at Macy:
Macy’s allows its customers to return their product by visiting the store or by mail. They opt according to their ease.
Macy’s Return In-store:
If you purchased the product from their store or website, you can easily make a return at the store. However, if you purchased the product from the retail store you need to visit the store to make a return.
You just need to bring back your product at the store accompanied by proof of purchase. Your product must be in its original condition. If you need help you can ask the store employees, store executives will be happy to help you.
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Macy Returns via mail:
You can also return your products through mail. Provide details about your product order number, name, email and receipt and send us your package. Try to return your items in an unopened stage.
Third-Party Seller Returns
Macy’s Exchange Policy:
Macy’s Return policy is quite generous, if customers do not receive the product that they want or they are not happy with the purchase they can exchange or return their product at Macy.
Macy allows its customers to exchange their product within 30 days of purchase. But in case of receiving the damaged or defective product the exchange will be possible for an identical item. You can return or exchange an item both in-store and by mail.
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Macy’s Refund Processing & Store Credit
In-Store Returns
- Refunds are issued immediately as store credit, unless purchased from a Third-Party Seller.
- Third-party seller returns require 5-10 business days for processing, plus an additional 10 business days for the seller to complete the refund.
- Store credit is given as an EZ Exchange Card (usable online & in-store) or a Merchandise Certificate (usable in-store only).
- Refunds to third-party credit/debit cards may take 5-7 extra days to process.
Returns by Mail
- Refunds are credited within 10 business days of receiving the return.
- Refunds may take several days to reflect in your account.
- Purchases made with multiple payment methods may receive part of the refund via a Happy Returns Card or Merchandise Only Certificate (mailed within 2-4 weeks).
- Refunds to third-party credit/debit cards may take an extra 5-7 business days to process.
Macy’s Gift Registry Return Policy
Macy’s offers a 90-day return window for gift registry items, calculated from the event date. If an item was purchased before the event, it can be returned or exchanged within 90 days from the event date with a receipt. Similarly, if the item was purchased after the event date, the return period extends 90 days from the purchase date. Ensuring you have the original receipt will make the return process faster and more seamless.
Return/Exchange Period for Different Products:
Relevant To This Mango Return Policy
Exceptions of Macy’s Returns:
Macy’s Return Policy Without a Receipt
Macy’s allows returns without a receipt, but the refund process may vary. In most cases, the refund will be issued as store credit. If the purchase can be verified using your Macy’s account, gift registry, or payment method, you may receive a refund to the original payment method. However, certain items, such as designer brands, fine jewelry, and electronics, may require proof of purchase for returns. To avoid any issues, it’s best to keep your receipt or use a Macy’s account for easier tracking of purchases.Macy’s Return Policy Without a Receipt
Order Cancellation Policy at Macy:
If you want to cancel your order, then Macy gives you 30 minutes to cancel your order if you purchase from website. Macy offers its customers 15 minutes to cancel or change the order at the store.
Keep in Mind
It is not guaranteed by Macy, once it has been received. You are also not eligible to cancel your order if your product has been dispatched for delivery.
Macy’s Buy One Get One (BOGO) Return Policy
When purchasing items under a Buy One Get One (BOGO) promotion, the discount is applied proportionally across both items based on their original prices. If an item from a BOGO offer is returned, the refund amount is adjusted accordingly, based on the proportion of the discount applied.
For example, in a Buy One, Get One Free deal where items cost $30 and $20, the $20 discount is distributed proportionally—reducing the $30 item by $12 and the $20 item by $8. If returned, the $30 item gets an $18 refund, and the $20 item gets a $12 refund. Similarly, in a Buy One, Get One 50% Off promotion, where the discount is $10, the $30 item refund is $24, and the $20 item refund is $16. Understanding this proportional discounting ensures customers are aware of the adjusted refund amount when returning BOGO items.
Macy Store Timings:
The store hours of Macy’s in the United States (US) are as follows:
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 10:00 AM | 9:00 PM |
| Tuesday | 10:00 AM | 9:00 PM |
| Wednesday | 10:00 AM | 9:00 PM |
| Thursday | 10:00 AM | 9:00 PM |
| Friday | 10:00 AM | 9:00 PM |
| Saturday | 10:00 AM | 9:00 PM |
| Sunday | 11:00 AM | 8:00 PM |
Contact Details:
Customers can contact through mobile apps, website or phones. You can send an email at customerservice@macy.com. Customers can call by dialing 00 1 513-573-7912.
Macy’s Social Media Handles:
FAQs:
Can I return an item to Macy’s without a receipt?
Macy’s may allow returns without a receipt in some cases, but the refund is typically issued as store credit at the item’s lowest selling price. For a full refund, it’s best to provide the original receipt or proof of purchase.
Does Macy’s offer free return shipping?
Yes, Star Rewards members enjoy free return shipping on online orders. However, non-members will be charged a $9.99 return shipping fee plus tax, deducted from their refund. In-store returns are always free for all customers.
Are there any items that cannot be returned?
Yes, non-returnable items incClude gift cards, food, beverages, live plants, personalized items, and Last Act merchandise (final sale). Always check the return eligibility before purchasing.
Conclusion:
Macy’s return policy is customer-friendly, allowing shoppers to return or exchange items easily within the designated timeframes. Whether you purchased an item in-store or online, understanding the return conditions, refund process, and applicable fees ensures a smooth experience. Macy’s also offers special return policies for gift registries, BOGO purchases, fine jewelry, and designer brands, making it essential to review specific conditions before initiating a return.
