Article Return Policy 2025 | Complete Process, Tips & Guide
Shopping for furniture online is exciting, but it’s important to know the return policy before committing to a purchase. Article offers a 30-day satisfaction guarantee, giving customers a full month to evaluate their furniture. Whether it’s a sofa, table, or decor piece, you have 30 days from the delivery date to decide if it fits your home and style.
If the product doesn’t meet your expectations, you can initiate a return within this timeframe. Article’s policy ensures a straightforward process, although certain conditions—like returning items in their original packaging—must be met. Return fees may also apply, depending on the product and location.
Overview
Information | Details |
---|---|
Website | Article |
Return Time | 30 days from the delivery date |
Return Medium | Online |
Exchange Medium | Online |
Refund Method | Original mode of payment |
Contact | +1-888-746-3455 |
Return Timeframe
Article Return Policy Methods
Returning an item to Article is straightforward and designed to ensure customer satisfaction. Whether your purchase didn’t meet your expectations or arrived with issues, their return policy offers multiple methods to suit your needs. Here’s an overview of how you can return your items.
Online Returns
Contacting Customer Service
In-Person Assistance
Shipping Fees for Returns
Refunds

Special Cases
While Article’s return policy is flexible, certain situations involve unique terms and conditions. Here’s what you need to know about custom orders and third-party products.
Custom Orders
Article accepts returns on custom orders, which is uncommon among many furniture retailers. Custom items must be returned within the 30-day window and in like-new condition to qualify.
Third-Party Products
Products like Leesa®️ mattresses follow their own specific return policies, as they are sold by third-party brands. Be sure to review the terms for these items directly on Article’s website.
Article Return Policy for Faulty Items
If an item arrives damaged or defective, Article will waive all return shipping fees and assist with the return process under their warranty policy. Simply contact their customer service team to arrange a return or replacement.
Free Exchanges
Article allows free exchanges on any product in your order within 30 days of delivery. Your first exchange is completely free, covering all shipping fees. For subsequent exchanges of the same item, you’ll need to cover both forward and return shipping costs. If your new item costs less, the difference will be refunded, and if it costs more, the additional amount will be charged during the exchange process.
Free exchanges are only available within Article’s standard delivery area. For exchanges outside this area, or for Leesa®️ mattresses, specific policies apply. Contact Article’s customer service team for detailed estimates and guidance.
Returns Without Receipt
Exceptions
How to Ensure a Smooth Return Experience
Customer Support
Contact Method | Details |
---|---|
Phone | +1-888-746-3455 Mon-Fri: 7 PM – 6 AM Sat-Sun: 8 PM – 6 AM |
Live Chat | Mon-Fri: 7 PM – 8 AM Sat-Sun: 8 PM – 8 AM |
Social Media Handles
FAQs
Can I return custom orders?
Yes, custom orders can be returned within the 30-day window if they are in like-new condition.
Are return shipping fees refundable?
No, unless the return is due to a defect or damage.
What happens if I don’t have the original packaging?
Missing packaging may result in additional fees or rejection of the return.
Do third-party products have the same return policy?
No, third-party products like Leesa®️ mattresses have specific return policies.
Are there additional fees for returns from remote areas?
Yes, returns from remote areas incur fees equivalent to the original shipping cost.
Conclusion
Article return policy is designed to offer flexibility and peace of mind, with a 30-day satisfaction guarantee and straightforward processes. Whether you’re returning a standard item or a custom order, understanding the key details ensures a hassle-free experience.
By keeping original packaging, documenting the item’s condition, and contacting customer service promptly, you can navigate returns with ease. With these tips, you’ll feel confident shopping with Article, knowing their policies prioritize customer satisfaction.