Article-Return-Policy-

Article Return Policy 2025 | Complete Process, Tips & Guide

Shopping for furniture online is exciting, but it’s important to know the return policy before committing to a purchase. Article offers a 30-day satisfaction guarantee, giving customers a full month to evaluate their furniture. Whether it’s a sofa, table, or decor piece, you have 30 days from the delivery date to decide if it fits your home and style.

If the product doesn’t meet your expectations, you can initiate a return within this timeframe. Article’s policy ensures a straightforward process, although certain conditions—like returning items in their original packaging—must be met. Return fees may also apply, depending on the product and location.

Overview

InformationDetails
WebsiteArticle
Return Time30 days from the delivery date
Return MediumOnline
Exchange MediumOnline
Refund MethodOriginal mode of payment
Contact+1-888-746-3455

Return Timeframe

  • Customers have 30 days from the delivery date to initiate a return
  • Items must be in like-new condition and include all original packaging.

Article Return Policy Methods

Returning an item to Article is straightforward and designed to ensure customer satisfaction. Whether your purchase didn’t meet your expectations or arrived with issues, their return policy offers multiple methods to suit your needs. Here’s an overview of how you can return your items.

Online Returns

  • Visit Article’s website and navigate to the returns section.
  • Use your order number or email to initiate the process.
  • Follow the guidelines provided for preparing your item.
  • Print the necessary shipping label for return.
  • Arrange for pickup or drop-off with the designated carrier.

Contacting Customer Service

  • Reach out to Article’s team via email, phone, or live chat.
  • Provide order details like your receipt or account email.
  • Customer service will assist with your return or exchange.
  • Get advice on packaging or addressing specific issues.
  • Use this method for custom or third-party items.

In-Person Assistance

  • Article may recommend local options for returning certain items.
  • Suitable for large or bulky products that require special handling.
  • Contact their team for details and potential alternatives.
  • Make sure items are in original packaging and condition.
  • Returns may be guided by location-specific policies.

Shipping Fees for Returns

  • Standard Service Area: A $49 return shipping fee applies to most furniture items.
  • Smaller Items: The return shipping fee for smaller products may be reduced to $19.
  • Remote Areas: Returns outside Article’s standard service area will incur fees equivalent to the original shipping cost.

Refunds 

  • Refunds are processed after the returned item is received and inspected at Article’s warehouse.
  • If the item is damaged or defective upon delivery, return fees will be waived, and Article will assist under their warranty policy.
  • Refunds exclude original shipping charges, except when the return is due to a defect or damage.
Article-Returns-Policy

Special Cases

While Article’s return policy is flexible, certain situations involve unique terms and conditions. Here’s what you need to know about custom orders and third-party products.

Custom Orders

Article accepts returns on custom orders, which is uncommon among many furniture retailers. Custom items must be returned within the 30-day window and in like-new condition to qualify.

Third-Party Products

Products like Leesa®️ mattresses follow their own specific return policies, as they are sold by third-party brands. Be sure to review the terms for these items directly on Article’s website.

Article Return Policy for Faulty Items

If an item arrives damaged or defective, Article will waive all return shipping fees and assist with the return process under their warranty policy. Simply contact their customer service team to arrange a return or replacement.

Free Exchanges

Article allows free exchanges on any product in your order within 30 days of delivery. Your first exchange is completely free, covering all shipping fees. For subsequent exchanges of the same item, you’ll need to cover both forward and return shipping costs. If your new item costs less, the difference will be refunded, and if it costs more, the additional amount will be charged during the exchange process.

Free exchanges are only available within Article’s standard delivery area. For exchanges outside this area, or for Leesa®️ mattresses, specific policies apply. Contact Article’s customer service team for detailed estimates and guidance.

Returns Without Receipt

  • Contact Article’s customer service team for assistance.
  • Provide your account details or the email address used during purchase.
  • Customer service can help locate your order information even without a receipt.

Exceptions

  • Custom Orders: Must be returned within 30 days and in like-new condition.
  • Third-Party Products: Items like Leesa®️ mattresses follow their own return policies.
  • Missing Original Packaging: Returns may incur additional fees or be rejected without original packaging.
  • Damaged or Used Items: Returns are only accepted for items in as-new condition.

How to Ensure a Smooth Return Experience

  • Retain the original boxes and protective materials to avoid additional fees.
  • Take clear photos of the item before returning to verify its condition.
  • Reach out to Article’s team early for guidance and assistance.

Customer Support

Contact MethodDetails
Phone+1-888-746-3455
Mon-Fri: 7 PM – 6 AM
Sat-Sun: 8 PM – 6 AM
Live ChatMon-Fri: 7 PM – 8 AM
Sat-Sun: 8 PM – 8 AM

Social Media Handles

FAQs

Can I return custom orders?

Yes, custom orders can be returned within the 30-day window if they are in like-new condition.

Are return shipping fees refundable?

No, unless the return is due to a defect or damage.

What happens if I don’t have the original packaging?

Missing packaging may result in additional fees or rejection of the return.

Do third-party products have the same return policy?

No, third-party products like Leesa®️ mattresses have specific return policies.

Are there additional fees for returns from remote areas?

Yes, returns from remote areas incur fees equivalent to the original shipping cost.

Conclusion

Article return policy is designed to offer flexibility and peace of mind, with a 30-day satisfaction guarantee and straightforward processes. Whether you’re returning a standard item or a custom order, understanding the key details ensures a hassle-free experience.

By keeping original packaging, documenting the item’s condition, and contacting customer service promptly, you can navigate returns with ease. With these tips, you’ll feel confident shopping with Article, knowing their policies prioritize customer satisfaction.

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