Big Lots Return Policy 2026 | Time Limits, Receipts & Refunds
Big Lots allows its customers to return their product within 30 days after the date of purchase. If, for whatever reason you are unsatisfied with your purchase you can easily make a return. The product must be in its original condition along with a proof of purchase. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition.
Return Peried
30 Days
Exchange Time
NA
Refund Process
Available
Shipping FEE
Non-refundable
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Details about Big Lots Return Policy
| Information | Details |
| Website | Big Lots |
| Return time | 30 days |
| Return method | In-store and Online |
| Exchange period | NA |
| Refund method | Original payment method |
| Contact | 1 866 244 5687 |
What are Return methods at Big Lots?
Big Lots provides you two ways to return your product:
In-store Return at Big Lots:
If you are not satisfied with the purchase at Big Lots then you can make a return at Big Lots retail store with the barcode receipt. You just need to bring back your product at the store, the product must be in its original packaging along with receipt, invoice or valid government-issued photo id.
Visit the store and meet a customer representative. You can ask for help from them. Customer representatives will check your product or proof of purchase for eligibility. If they approve your product then you can make a return at a store. You must return the product within 30 days of purchase.
Online Return at Big Lots:
First you visit their official website to make an online return. Make sure that you visit the same account that you purchased the item from. Go to the “Order Return Page”, provide them all the necessary details like order number, email address, billing information and ZIP code.
If you are able to find your order then simply follow the further prompt. You need to fill out the return form. After completing the form, place the item securely in the original package with a copy of your packing slip. Ship your items back at Big Lots store and affix the return label on the top of the box. As per Big lots return policy shipping charges will be borne by the customer.
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Big Lots Refund Policy:
Complete customer satisfaction is very important to us. If you are not happy with the purchase, you can request for a refund at Big Lots. You are required to give a reason why you want to return, complete mailing address, phone and email to get a refund. Refunds will be issued in the form of the original payment method you used initially.
You will be able to get a refund if the item of the same or lower price value is available in the stock. Refunds will be issued in the same payment method if you make a return within 30 days. If your return are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Big Lots exchange Policy:
Big Lots only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email and send back your item.
Big Lots return Policy without a receipt:
You can still return your product to the Big Lots without a receipt. If you made a purchase using a credit card or Big Lots reward then the store agent will help you to locate the receipt. To complete your return, big lots require a receipt or proof of purchase.
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What are Big Lots Return Conditions?
Exceptions of Big Lots Return Policy:
Big Lots Store timings:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
Contact Details:
You can call at 1 866 244 5687. You can also email at biglotscustomercare@vwstores.com.
Big Lots Customer Service Hours:
You can reach out 8:00 AM to 10:00 PM ET from Monday to Friday. While for Saturday and Sunday, you can call at 8:00 AM to 8:00 PM ET.
Social Media Handles:
FAQs:
What is Big Lots’ return policy?
Big Lots return policy is pretty lenient and detailed. Big Lots offers you two ways to return your product. You may return your product within 30 days of purchase or delivery.
In how many days can I get a refund?
You will get your refund within few business days in the original payment method. Refunds will be issued in the form of the original payment method.
Can I return online purchases at the Big Lots store?
Yes, you may return your online purchases at the Big Lots store. Make sure that your product must be in its brand new condition.
Conclusion:
Big Lots offers a straightforward and customer-friendly return policy that provides flexibility through both in-store and online return options. With a generous 30-day return window, customers can easily receive a refund to their original payment method, provided the items are in their original, unused, and sellable condition.
While there are specific exceptions—such as gift cards, downloadable software, and personal care items—the overall process is designed to ensure satisfaction. By keeping your receipt or proof of purchase handy and adhering to the condition guidelines, you can navigate the return process efficiently and enjoy a worry-free shopping experience.
