DSW Return Policy 2026 | 60 Days Return Window & Tips
DSW Return Policy is allowing its VIP Elite customers to return a product within 365 days of purchase. While, the return period is set up to 60 days for its regular customers. With options for online or in-store returns, a generous return timeframe, and flexible refund or exchange options, shopping with DSW has never been easier.
The return product must be in its original condition and its original packaging. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition as per DSW Return Policy.
Return Peried
60 Days
Exchange Time
60 Days
Refund Process
Available
Shipping FEE
Non-refundable
Details of DSW Returns:
| Information | Details |
| Website | DSW |
| Return Period | 60 days 365 days for elite members |
| Return Medium | In-store Online |
| Exchange period | 60 days |
| Refund Method | Original payment method |
| Contact | 1-866-379-7463 |
Conditions for Returns
Return Methods at DSW:
Customers can return their product via mail or in-store. But if you made a purchase at a store then you must return a product at a store. For online purchases you can return products both online and in-store. DSW does not accept the products if they are damaged.
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In-store Returns at DSW:
If you are not satisfied with the purchase at Designer Shoe Warehouse, then you can make a return at DSW retail store. You just need to bring back your product at the store, the product must be in its original packaging along with receipt, invoice or valid government-issued photo id.
Visit the store and meet a customer representative. You can ask for help from them. Customer representatives will check your product or proof of purchase for eligibility. If they approve your product then you can make a return at a store.
DSW Return Policy Online
The merchandise purchased online can be returned to DSW via mail. DSW provides its customers two options to mail back the product to the store i.e. preferred shipping carrier and pre-paid FedEx service.
FedEx:
Keep in Mind
The return shipping charges $8.5 will be deducted from your refund amount. The overall process remains the same.
DSW Refund Policy:
If you want a full refund, you must return the product within 60 days of purchase. You will get a store credit if you return the product without the original receipt. If you used PayPal and DSW’s gift card at the time of payment then you will be able to get a store credit. If the customers used DSW reward points at the time of payment then you only get the payment of the product, reward points will not be refunded.
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The refund process may take 10-14 business days in the original payment method. If you damage the product, you will not be able to get a refund. Make sure that your product is an unworn and undamaged, return must be made with all the required documents to get a full refund.
DSW Exchange Policy:
Exchanges can be made in-store or via mail, and you will not be charged any shipping fee. It is a completely free process if you mail the product for exchange. If the exchange is made on the same date of purchase then you will be able to refund your reward points. DSW does not accept the products if they are damaged or used. You will get a gift card only, if you made an exchange of gifts.
If you made the payment with PayPal, then returning through mail is not an option for you. You must visit the store to make a return or exchange the product in-store if you used PayPal.
In the case of a combination of PayPal and a gift card, then you would be getting the total amount in the form of store credit.
Designer Shoe Warehouse Return Exceptions:
DSW does not accept the return of the following products:
DSW Gift Card Return Policy:
DSW offers 3 different membership cards:
Customers who hold DSW VIP Gold have an advantage that they are not required to pay $8.5 shipping fee.
Customers who hold VIP Elite DSW cards have a return window of 1 year and no need to pay shipping charges.
DSW Return Policy after 60 days:
If you return the product after 60 days, you will not be able to get a refund. If you exchange or return items after 60 days, DSW will give you store credit. This store credit can be used in future for purchases at DSW.
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DSW Return Policy Without a Receipt:
If you return the product without a receipt, the company has a right to refuse your return. But DSW allows its customer to return the product without a receipt to show a valid photo id. They will offer you store credit.
Store Timings:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
Contact Details:
Customers can send messages and they will get back to customers as soon as possible at live chat. You can send an email at customerservice@dsw.com. You can also call by dialing 1-866-379-7463 in following hours of the day.
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 7:00 AM | 10:00 PM |
| Tuesday | 7:00 AM | 10:00 PM |
| Wednesday | 7:00 AM | 10:00 PM |
| Thursday | 7:00 AM | 10:00 PM |
| Friday | 7:00 AM | 10:00 PM |
| Saturday | 10:00 AM | 10:00 PM |
| Sunday | 12:00 PM | 9:00 PM |
Social Media Handles:
FAQs:
What is the standard return window for DSW purchases?
Regular customers have 60 days from the date of purchase to return items for a refund or exchange.
Can I return online purchases to a physical DSW store?
Yes, items purchased online can be returned either by mail or at any physical DSW retail location.
Is there a fee for mailing returns back to DSW?
Yes, mailing returns via the pre-paid FedEx label incurs a shipping fee of $8.50, which is deducted from your refund. However, this fee is waived for VIP Gold and VIP Elite members.
Conclusion
DSW offers a flexible and customer-friendly return policy that accommodates both regular shoppers and loyal VIP members. While standard returns must be made within 60 days, VIP Elite members benefit from a full year to return their purchases. Ensure your items are unworn and in their original packaging to facilitate a smooth refund or exchange process.
Whether you choose to return items in-store for immediate processing or via mail, understanding the specific conditions and potential fees is essential. By keeping your receipt and adhering to the policy guidelines, you can enjoy a hassle-free shopping experience at Designer Shoe Warehouse.
