New York & Company Return Policy 2026 | FREE Exchange
New York & Company return policy allows you to simply return or exchange the items within 30 days after the shipping date. You need to return the items in the same condition in which it was delivered. Use the Return & Exchange portal to begin your free exchange and create a prepaid shipping label.
Return Peried
30 Days
Free Exchange
30 Days
Refund Peried
30 Days
Shipping Fee
Varies
The customers have a option to return the products online by mail. If you have made a wrong order, you can cancel it immediately and place a new order as New York & Company provides the easy to its valuable customers.
Details of New York & Company Returns
| Information | Details |
| Website | New York and Company |
| Return Period | 30 Days |
| Refund Method | Store Credit |
| Exchange Period | 30 Days |
| Return Mediums | Online |
| Customer Support Hours | Monday – Saturday: 8 AM – 9 PM EST |
| Phone Support | 1-800-889-0494 |
| help@nyandcompany.com |
New York & Company Final Sale Policy
New York & Company aims to provide a transparent shopping experience for their customers. So they have made a Final Sale policy to avoid any confusion regarding returns. All sales items are final. Once a purchase has been made, it is considered final and it cannot be returned.
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How to Return Faulty Items at New York & Company?
If you have received a defective or faulty item, you can return it to New York & Company. Contact the customer support service as soon as possible to ensure quick returns or exchanges. New York & Company offers free exchanges.
New York & Company Refund Policy
You will receive a refund of the items you return within 30 days from the date of shipment. The refunds are provided in the original form in which you paid. Refunds are given at the net price after deducting the coupons or discounts.
A restocking fee of $7.99 is also deducted from your refund. Your order will be processed in 7 to 10 business days. It may typically take 3 to 5 business days to provide your return.
New York & Company Exchange Policy
Exchanges at New York & Company are always free. You can return your merchandise within 30 days of delivery. Items you want to exchange should be in their original condition. You can exchange your items only for another color or size. Identify the items that you want to exchange. Use the Return & Exchange portal to begin your free exchange and create a prepaid shipping label.
Conditions of New York & Company Return Policy
The following are the return conditions:
New York & Company Return Exceptions
The following are the return exceptions:
Methods to Return at New York & Company
You can easily return your items using New York & Company Return Policy online.
Online Returns
Follow the steps to return items online:
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New York & Company Delivery and Shipping Policy
New York & Company ships to 50 United States, APO/FPO, and Puerto Rico addresses. We have listed the shipping rates for different order prices.
| Order Amount | Economy | Standard |
| $1 – $100 | $7.99 | $9.99 |
| $100.01 and up | FREE | $9.99 |
New York & Company Gift Card Policy
You can purchase NYCO gift cards online at their website. Gift cards can be purchased by US or Canadian residents. The gift cards will be sent to your email address immediately after the purchase is completed. The value of gift cards is limited to a maximum of $100. The minimum value for the gift card is $25.
If the value of your gift card is zero for 3 months, then it becomes invalid and cannot be used or activated again. If you used your gift card to purchase an item with another payment method, a refund will be issued to the Gift Card before other payment methods.
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New York & Company Order Cancellation Policy
New York & Company starts processing your order immediately after your order is placed so you can receive it as quickly as possible. There is a very short window for you to cancel your order. Once your order is in the shipping and fulfillment process you will not be eligible to cancel your order or modify it. As an alternative, you can always return them. You can follow the return guidelines and initiate your return.
New York & Company Contact Details
You can contact the Customer Service team at help@nyandcompany.com or call 1-800-889-0494 on Monday to Saturday from 8:00 AM to 9:00 PM EST.
Social Media Handles
FAQs
What is New York & Company’s Return Policy?
You can simply return or exchange the items within 30 days after the shipping date. You need to return the items in the same condition in which it was delivered.
Is there a fee for exchange at New York & Company?
No, the exchanges are free at New York & Company and your shipping fees are waived.
Can I change the address for my exchange order?
No, you cannot change the address for your exchange orders, they will be shipped to your previous shipping address.
Conclusion:
New York & Company offers a simple and customer-friendly return policy that allows customers to return or exchange eligible items within 30 days of the shipping date. Customers can easily initiate online returns through the Return & Exchange portal and create a prepaid shipping label. Exchanges are completely free, but returned items must be unworn, unwashed, and in their original condition to qualify for a refund or exchange.
The company also provides clear guidelines regarding refunds, final sale items, shipping fees, and order cancellations. While refunds are processed back to the original payment method, a $7.99 restocking fee may apply. Customers should carefully review return exceptions, such as lingerie, shapewear, gift cards, and final sale merchandise, before starting the return process.
