Simons Return Policy 2026 | Rules for Damaged & Defective Items
If you’re not satisfied with your purchase within 30 days, you can return it for a credit, refund, or exchange, excluding shipping and handling costs. The sale items are subject to a return policy that requires them to be returned within 10 days.
Whether returning in-store or online, Simons return policy offers flexible options with some conditions. Regularly priced items must be returned within 30 days, while sale items have a shorter 10-day window. Members of The Simons Loyalty Program enjoy extended return times for regularly priced items based on their tier. In-store returns are free (except for online-only items, which must be returned via mail), but online returns come with a fee—$9.99 plus tax for non-members, while members get free returns.
Return Peried
30 Days
Exchange Time
30 Days
Refund Peried
3 Days
Shipping Fees
Non-refundable
Details of Simsons Returns
| Information | Details |
| Website | Simons |
| Return time | 30 days |
| Return medium | In Store & Online |
| Exchange | In-store only |
| Refund method | Original payment mode |
| Contact | 1-877-666-1840 |
| sac.web@simons.ca |
What is Simons Holiday Return Policy?
During the holiday season, items can be returned up until January 31, as long as they are in their original condition. The shipping fees are non-refundable. The return policy’s terms and conditions will be applied. The product must be returned in its original condition and packaging.
What are Return Methods at Simons?
There are the following return methods at Simons
Simons In Store Return Policy
Online purchases can be exchanged or refunded at any of their store locations, except for online-only items. To facilitate the transaction, please have the original receipt and the item you wish to return. Store-purchased items are exclusively eligible for exchange or refund in-store.
You just need to bring back the product at the store and visit the customer service desk. They will ask some questions regarding your return and inspect your return. Regularly priced items must be returned within 30 days of receiving your order, while items on sale must be returned within 10 days, and Simons members have an extension for returns.
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Online Returns
Note: The Simons loyalty program offers free returns for members across Canada, excluding surcharges for certain items, while non-members pay a fee of Can $9.99 plus tax for each return request. Please note that online-only items can only be returned via only by website.
What are Simons Return Policy Conditions?
What is Simons Refund Policy?
Refunds are processed using the same payment method used during the initial transaction. The refunds are transferred within 3 days of refund confirmation, and when returning a gift, the reimbursement is in the form of a virtual gift card.
After receiving and examining your return, they will notify the recipient via email about the item’s acceptance and refund acceptance or denial. They accept items in their original packaging and are not used, worn, or damaged. The cost of returning shipping can be subtracted from the reimbursement, with the total cost per location shown.
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What is Simons Return Policy For damaged Returns?
You may fill out a return request for damaged items. Initiate the standard return process via the Returns page or from your account, then select “Damaged Items.”
What is Simons Order Cancellation Policy?
To modify or cancel an order, you must contact them before receiving email confirmation of shipment. Once your order has been shipped or out for delivery then you are unable to cancel your order. If you’ve received a shipping confirmation, you can return the merchandise immediately or contact the customer service team at 1-877-666-1840, send an email, or chat with one of the agents online.
What are Exceptions of Simons Return Policy?
Simons Exchange Policy
Simons offers flexible exchanges for online purchases either in-store, excluding online-only items. For in-store visits, bring the original receipt and the payment card used. For online orders, You must first make a return to be refunded for the merchandise. You can then place a new order for the item that you would like for online orders.
Time limits vary significantly based on price and membership tier. Regularly priced items must be returned within 30 days, and sale items within 10 days; members enjoy extensions. Be aware that return requests totaling less than CAD $10 before taxes are rejected, and a 20% restocking fee may apply to excessive returns.
What is Simons Gift Card Policy?
If an item was purchased as a gift and shipped directly to you, you will receive a gift credit for the returned value, followed by a gift certificate. The Simon Giftcard may not always automatically deduct all available funds on purchases exceeding the available funds on your Giftcard. To avoid giftcard declines, it is crucial to monitor your available balance and ensure the funds are sufficient for the total purchase.
Simons Returns Without Receipt
Returning items at Simons without a receipt is generally not permitted for a refund, as an original receipt, shipping confirmation email, or order details are required to facilitate the transaction. However, customers may attempt to locate their purchase history using their account information if they are a loyalty member or used a registered credit card. Without proof of purchase, the store reserves the right to refuse the return request or limit the service to an exchange at the current price.
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Simons Contact Details
Simons offers customer service through toll-free number 1-877-666-1840. Timings are given below:
| Day | Hours ET |
|---|---|
| Monday | 9:30 AM – 9:00 PM |
| Tuesday | 9:30 AM – 9:00 PM |
| Wednesday | 9:30 AM – 9:00 PM |
| Thursday | 9:30 AM – 10:00 PM |
| Friday | 9:30 AM – 10:00 PM |
| Saturday | 9:00 AM – 8:00 PM |
| Sunday | 9:00 AM – 7:00 PM |
Simons Store Hours
You can go to the Store Locator section on simons website to know about their store hours and locations.
Social Media Handles
FAQs
In how many days can I make a return at Simons?
You have 30 days to return your product. You can return your product by visiting the store or via mail.
Is a printer required to make an online return?
No, you do not need a printer. You can initiate a return online to receive a QR code, which you simply present at a Canada Post counter to ship your items back.
Can I return an online purchase to the store?
Yes, you are allowed to make a return of an online purchase to the store. But the products that are marked as online-only, are not allowed to return at the store.
Do I have to pay a fee for returning items online?
Non-members are required to pay a fee of $9.99 plus tax for each online return request. However, members of The Simons Loyalty Program enjoy free returns across Canada (excluding applicable surcharges for certain items).
Conclusion:
Simons provides a customer-friendly return policy that accommodates both in-store and online shoppers with varying needs. While the standard window allows 30 days for regular items and 10 days for sale items, the loyalty program offers valuable perks like free online returns and time extensions. The process is streamlined, offering options like QR codes for mail-in returns and direct exchanges at physical stores, though it is important to keep receipts and be mindful of specific exclusions like online-only merchandise.
Ultimately, understanding the specific conditions—such as restocking fees for excessive returns, non-refundable shipping costs, and strict timelines for sale goods—ensures a smooth experience. Whether you are looking to refund a damaged product or exchange a holiday gift, Simons’ support system and clear guidelines help make the process efficient.
