Birdy Grey Return Policy 2026 | 30-Day Returns & Fees
Birdy Grey return policy allows returns within 30 days of delivery for unworn items with tags attached. Return fees apply depending on method and location, while exchanges are free in the U.S. International orders, except Canada, are final sale and not eligible.
Birdy Grey return policy gives customers a 30-day window from delivery to return eligible items in original condition. Returns include processing fees, but exchanges are free with no shipping cost in the U.S., making them the most cost-effective option.
Return shipping fees are structured as follows: $12 per order for in-person returns in the U.S, $13-$15 for U.S. mail returns, and $17 per order for Canadian returns, while international orders are not eligible for returns or exchanges.
Return Period
30 Days
Exchange Time
30 Days
Refund Process
3-10 Days
Shipping FEE
Non-refundable
Details of Birdy Grey Returns
| Information | Details |
| Website | Birdy Grey |
| Return time | 30 days |
| Return medium | Online, Happy Returns |
| Refund mode | Original payment method |
| Contact | 323.538.0608Â |
| sup@birdygrey.com | |
| Customer Service hours | Monday- Friday 9:00 AM – 9:00 PM EST Saturday – Sunday 11:00 AM – 8:00 PM EST |
Birdy Grey Return Policy Condition
What are Birdy Grey Return Methods?
The following steps are provided for returning a Birdy Grey product.
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Birdy Grey Online Returns
Birdy Grey return process requires initiating a return within 30 days of delivery using the official portal. Enter your order details, select a return method via Happy Returns or mail, generate a label, and ship the item.
Birdy Grey Return Fees
Birdy Grey applies fixed return processing fees based on return method and location, while exchanges remain free in the U.S. Shipping charges are non-refundable, and additional mail processing fees may apply depending on the return method selected.
| Return | Fees |
| U.S. in-person return | $12 per order |
| U.S. mail return | $13–$15 per order |
| Canada return | $17 per order |
| Exchanges | FREE |
| Shipping fees | Non-refundable |
| Additional Mail processing fee | $3 |
What is Birdy Grey Refund Policy?
Once your returned item is received, it undergoes a quality inspection to verify eligibility. If approved, the refund is issued automatically. Any return processing fees and original shipping charges are deducted, which explains why the final refunded amount may be lower than the purchase price.
Most refunds appear within 3–10 business days after processing, though timing can vary based on your bank or financial institution.
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Birdy Grey Return Policy For Faulty items
If you receive an incorrect item, kindly use their Customer Care form to inform them promptly. Kindly provide your order number and they will do their best to locate the package upon its arrival at the warehouse. Remember that they cannot be held responsible for items purchased from another brand sent in error.
Non-Returnable Items:
Birdy Grey final sale policy clearly states that not all items are eligible for return. The following items cannot be returned or exchanged under any condition:
Birdy Grey Order Cancellation Policy
You can cancel your order up to one hour after it’s placed through the order confirmation page or in your order history. If you are unable to cancel your order within the first 1 hour, you can always return it.
Birdy Grey Exchange Policy
Birdy Grey offers free exchanges for U.S. orders within 30 days of delivery, allowing customers to swap size, color, or style with no restocking fee and free shipping included. If you previously paid for rush shipping, the same expedited service is reused at no extra cost, making exchanges faster and cost-efficient.
For Canadian orders, exchanges are available with discounted return shipping, while international orders (excluding Canada) are final sale and cannot be returned or exchanged.
Birdy Grey Gift Card Policy
eGifts Cards created as part of an exchange can be disabled, allowing for refunds of the original payment form, but only within 90 days of the original purchase date. Orders made using an eGift Card will be refunded back to the card used for the purchase. If you have lost or stolen the gift card then they are not responsible to redeem your cash or refund.
Birdy Grey Delivery and Shipping Policy
Shipping rates for in-stock items, made-to-order items, and preorder items vary based on the items in your cart, shipping speed, and destination.
Standard shipping takes 3-6 business days, while Expedited shipping is not available at this time. Personalized items require an additional 3-5 days. Made-to-order items take up to 4-8 weeks from the order date, with US Rush shipping arriving 3-6 business days faster than standard shipping. Dress exchanges are free, but it will take an additional 8 weeks to make and ship your new order.
Preorder items arrive by the date stated on the product page, and US Rush shipping arrives by the expedited shipping date. Exchanges for pre-order or made-to-order dresses may take up to eight weeks, so allow plenty of time to receive and alter your dress before the wedding. You can also exchange any dress for one from our ready-to-ship collection if you’re in a time crunch.
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Birdy Grey Contact Details
Contact them via email, form, phone, or text at SUP@BIRDYGREY.COM, 323-538-0608, for prompt responses within business hours.
Birdy Grey Customer Service Hours:
Customers can contact from MONDAY – FRIDAY 9:00 AM – 9:00 PM EST SATURDAY – SUNDAY 11:00 AM – 8:00 PM EST.
Social Media Handles
FAQs:
Does Birdy Grey allow returns?
Yes, cutomers can return items within 30 days of delivery.
Does Birdy Grey offer free returns?
No, fees apply. Exchanges are free.
When will I receive my refund?
Birdy Grey typically offers refunds within 3-10 days, depending on the processing of the item returned, and may vary depending on the individual customer’s banking accounts.
Can I return a used product at Birdy Grey?
Yes, The company offers a return policy for products without damage, such as stains or tears, after a try-on, as it values the satisfaction of the customer’s dress fit as a key value.
Can I place more than one dress in box for return/exchange?
Yes, as long as your return or exchange was set up for multiple items within one order and one return label was provided for all your items.
Conclusion:
The Birdy Grey return policy offers a clear 30-day return window with defined eligibility rules and processing fees. While returns include deductions, free exchanges provide a cost-effective alternative for changing size, style, or color without extra charges.
Understanding key conditions like non-returnable items, refund timelines, and proper return steps ensures a smooth experience. Choosing exchanges over refunds and following guidelines correctly helps avoid delays, additional fees, and rejected returns.
