ALDO Return Policy 2026 | Tricks & Tips For Easy Returns
Purchased items from ALDO and didn’t like them, or are you still unsatisfied with them? ALDO provides its customers with a very flexible ALDO return policy. According to the return policy, you have a 30-day window to return the unsatisfied products. You can return your item in-store and online too. Returns by mail have a shipping fee of $5.95 that will be automatically deducted from your refund total. In-store returns are always free.
The items you are returning must be unworn and undamaged. The items you are returning should be in their original packaging and contain their original or gift receipts. Items purchased online must be returned via mail. The returns are free, as ALDO provides a prepaid shipping label. You can return the in-store purchases to any ALDO store. You will get a refund in 10 business days. The refunds will be issued in the original payment mode.
Please Note: Orders placed before March 11, 2026, remain eligible for previous ALDO 60-day return window.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
10 Days
Shipping FEE
Non-refundable
Suggested For You DSW Return Policy
Details About ALDO Returns
| Information | Details |
| Website | Aldo |
| Return Period | 30 Days |
| Refund Period | 10 Days |
| Refund Method | Original Mode of Payment |
| Exchange Period | 30 days (in-store only) |
| Return Medium | Online, In-store |
| Customer Service Hours | Monday-Friday: 9:00 AM- 7:00 PM (EST) Closed on Saturday-Sunday |
| Phone Support | 888-818-2536 |
What is ALDO Refund Policy?
As Per ALDO refund policy, the refunds will be issued in the original form of payment. It might take 2-5 business days after the processing to get a refund from ALDO if the items are purchased with a credit card. Depending on your provider or bank, it takes ten business days to appear in the bank. PayPal returns are only refunded if the items are returned by mail in 2-5 business days.
What is ALDO Exchange Policy?
If you want to change or modify your purchased item’s style, size, or color, exchange it for the item that fits your style. You have 30 days to take advantage of the exchange offer at ALDO. You need to bring the items to the ALDO store.
ALDO does not offer any exchanges through its online system. To exchange an item, you have to bring it to the ALDO store. Make sure to bring the receipt if you purchased in-store and a copy of the order confirmation email if you ordered online.
ALDO Gift Card Policy
According to ALDO, they have paused the online gift card service briefly. However, you can still purchase a gift card through the ALDO store. The gift cards do not have any expiration dates. ALDO Return policy will not replace or refund your gift card if it is stolen or lost. It will only be acceptable if it is intact and readable. Gift cards provided by ALDO cannot be redeemed or returned.
You can use the gift cards for purchases at any ALDO store. Gift cards are not redeemable at AldoShoes.com. However, you can purchase items at the store using a gift card. If the balance is less on your gift card, you must pay with a secondary method to cover the remaining amount.
What are ALDO Shoes Return Conditions?
You need to follow a few conditions for returns and exchanges at ALDO.
ALDO Warranty Claim Policy
ALDO offers a warranty policy. Experiencing an issue with your footwear? If it’s within 4 months of purchase and you believe there’s a defect, you can submit a warranty claim using the form on website. ALDO current response time is within 48 hours. For guidance on eligibility or what consider a defect, please visit Help Center.
Most Popular DIOR RETURN POLICY
What products is ALDO offering?
The following are the items that ALDO offers.
What are ALDO Return Policy Methods?
You can return your items to ALDO by making online or in-store returns.
In-store
To return your items in-store, you need to follow the following guideline.
Online
To make a return online to ALDO, follow the given steps.
ALDO Return Policy Exceptions
Keep in mind the following exceptions provided by ALDO.
Latest COLE HAAN RETURN POLICY
ALDO Delivery and Shipping Policy
Once your order is confirmed by a confirmation email, your ordered items will be delivered using your chosen shipping method. ALDO provides the following shipping methods:
ALDO Return Policy without Receipt
You must return your items with the original receipts or gift receipts. A copy of your online order receipt must be included with the package. It is usually found inside or folded behind the shipping label outside of the package. If you lost your receipt, you could always get a new one by requesting and providing the order number or emailing aldoweb@aldogroup.com.
ALDO Order Cancellation Policy
You cannot cancel or modify your order on ALDO’s website once the order has been placed. You cannot change your order under any circumstances. If you want to purchase more items, you must place a new order. If unsatisfied with the order, you can return it through ALDO return policy.
Faulty or Defective Return Policy
If something isn’t quite right with your product, aldo Customer Service team will be happy to help. Please contact us within 6 months of your purchase date, and one of Customer Service Experts will review the issue and assist with the next steps. In most cases, our team may ask for photos of the product and proof of purchase to help review the issue. You can reach our team by phone or chat, and they will work with you to find the best solution.
A defect typically refers to a manufacturing or material issue that occurs despite normal use. Products showing signs of normal wear and tear, misuse, or unauthorized repairs may not be eligible.
Tips for Making Returns at ALDO
Remember the following tips before returning your order or purchase to ALDO.
ALDO Store Timings
Every ALDO store has its hours, depending on the area. You can use the store locator to find the store’s hours nearby.
ALDO Customer Service Hours
The opening hours for customer service are available in the following.
| Day | Opening Time (EST) | Closing Time (EST) |
|---|---|---|
| Monday | 9:00 AM | 7:00 PM |
| Tuesday | 9:00 AM | 7:00 PM |
| Wednesday | 9:00 AM | 7:00 PM |
| Thursday | 9:00 AM | 7:00 PM |
| Friday | 9:00 AM | 7:00 PM |
ALDO Contact Details
You can call customer service toll-free at 888-818-2536. You can also tweet them at @ALDO_Help on Twitter. The chat box is available from MON – FRI: 9AM – 7PM EST
Social Media Handles
FAQs:
Can I return my item without a receipt?
A receipt is required to return items to ALDO. You can request it through their website, providing them with your order number, and they will send you a copy.
Do I need to pay to return my order?
Returns by mail have a shipping fee of $5.95 that will be automatically deducted from your refund total. This fee is not refundable.
How long does it take to get a refund from Aldo?
It takes 2-5 business days. Depending on your financial institution, it may even take ten business days.
Can I return shoes bought online to an ALDO Store?
You cannot return the shoes purchased from the website. They can only be returned through the mail.
Conclusion:
ALDO offers a flexible return policy that lets you return or exchange most items within 30 days, as long as they’re unworn and in original packaging. You can return items in-store for free or by mail with a small fee, unless you’re an ALDO Crew member, who gets free mail returns. Some items, like earrings and final sale products, can’t be returned. If your shoes are defective within 4 months, ALDO will help you through their warranty. Always keep your receipt and check the rules for BNPL, Afterpay, or promotions, as some conditions apply.
