Fleet Feet Return Policy 2026 | Is Fleet Feet Return Free Shipping?
If the Fleet Feet product does not make you happy or does not fit, you can return it. According to Fleet Feet return policy, you can return the products within 30 days and get a full refund. You can return their products via mail or by visiting in-store.
Online and in-store purchases are eligible under this guarantee. You must provide a receipt or order number to process the return. Items must be in their original condition, adhering to specific packaging guidelines for shoes to ensure a smooth refund process.
Return Peried
30 Days
Exchange Time
30 Days
No Online Exchange
Refund Process
Depends
Shipping FEE
Non-refundable
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Details of Fleet Feet Return Policy
| Information | Details |
| Website | Fleet Feet |
| Return Period | 30 Days |
| Refund Period | Depends on payment method |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days No Online Exchange |
| Return Mediums | Mail, In-Store |
| Customer Support Hours | Monday – Friday: 9:30 AM – 4:30 PM EST |
| Phone Support | 1-855-213-4301 |
| support@fleetfeet.com |
Fleet Feet Refund Policy:
While the process typically takes less than 2-3 business days, it can take up to 10 business days to post to your account. Fleet Feet processes credit card refunds within 1 to 4 business days, depending on your financial institution’s speed. Refunds are issued exclusively to the original payment method used for the purchase. If you used a gift card, you receive a new card for the item’s original purchase value, regardless of current pricing.
Cash refunds follow a strict two-tier system based on the amount. Refunds under $150 are processed on the same day. Amounts over $150 require 2 to 3 business days for processing, allowing time for financial verification and management approval.
What is Fleet Feet Exchange Policy?
You can exchange your item within 30 days if it is in a new or original condition. Only items that are purchased in-store can be returned. Unfortunately, Fleet Feet does not offer exchanges for online orders. You will have to return the unwanted item first and then place a new order for the replacement order.
Fleet Feet Return Conditions :
The following are the return conditions:
How many return methods offered by fleet feet?
The following are the return methods for easy and flexible returns.
Online Fleet Feet Return Policy
You can return an online order for free. Any item purchased online can be returned online and in-store as well. If you have inquiries regarding an item’s brand warranty or manufacturer, contact the team at support@fleetfeet.com.
If you are returning your online order at any Fleet Feet store:
If you are returning an online order through mail:
In-Store Fleet Feet Return Policy
The products purchased from Fleet Feet should be returned to a store. They cannot be returned via mail. You can return the items within 30 days if they are in new condition. You can get a refund or exchange for your item. Some products may have a modified return policy on the store’s website or the store.
If you return the product to a different store, you must bring the original receipt. If you have inquiries regarding an item’s brand warranty or manufacturer, you must go to the store where it was purchased.
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Fleet Feet Delivery and Shipping Policy:
Shipping and delivery costs are non-refundable. Once your order is placed it typically takes 1–3 business days. For any order over $99, the following are the shipping details in 48 contiguous states:
| Shipping | Delivery Days | Delivery Cost |
| Economy shipping | 5–7 business days | FREE |
| Standard shipping | 3–5 business days | $5 |
| Expedited shipping | 2–3 business days | $25 |
Fleet Feet Gift Card Policy
If you are issued a gift card, the value of the card will be the original purchase price. Physical gift cards can be used online at fleetfeet.com or in any Fleet Feet store. Digital gift cards issued for online returns can be used online or in-store. For gift card requests, please reach out to support@fleetfeet.com.
What are Exceptions of Fleet Feet Return Policy?
Fleet Feet Return Policy Without Receipt
A receipt or online order number is mandatory for all Fleet Feet returns. You cannot process a refund without proof of purchase. If you do not have your receipt or online order number, and do not have a Fleet Feet Milestones account, they will be unable to process a refund for your item(s).
Fleet Feet Order Cancellation Policy
The Fleet Feet team will try its best to cancel the placed order. Orders will only be canceled if and only if they have not been shipped or it is still in the processing stage. You need to contact the team by submitting a support request to cancel the order. If you cannot cancel your order, you can always return it via mail or in-store. You can follow the return guidelines and start your return process once you receive the item.
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How to Return Faulty Ietms at Fleet Feet?
You must contact the customer support team if you receive a faulty or defective item. You should return the item back to the store or via mail if they are defective. You can even return or exchange the sales items for store credit.
Fleet Feet Store Timings
You can go to the Store Locator on their website to learn about the store hours and location of the store near you.
Fleet Feet Customer Service Hours
You can contact the Customer Service team Monday through Friday between 9:30 AM-4:30 PM EST.
Fleet Feet Contact Details
You can contact the Customer Service team at the live chat option on their website. You can send an email to support@fleetfeet.com or call 1-855-213-4301.
Social Media Handles
FAQs:
What is Fleet Feet Return Policy?
You can return the products within 30 days and get a full refund. You can return their products via mail or by visiting in-store.
Can I cancel my Fleet Feet order?
Orders will only be canceled if and only if they have not been shipped or it is still in the processing stage. You need to contact the team by submitting a support request to cancel the order.
Do I need the original box?
Yes, items must be in their original packaging. For shoe returns, you must place the shoebox inside a separate shipping box; do not affix the shipping label directly to the shoebox.
Is return shipping free?
Yes, for orders shipped within the 48 contiguous United States. Orders to Alaska, Hawaii, APO/FPO, and US territories are not eligible for free return shipping.
Does Fleet Feet accept returns without a receipt?
No, generally you must have a receipt or online order number. However, if you have a Fleet Feet Milestones account, a store associate may be able to look up your purchase.
Conclusion:
Fleet Feet provides a straightforward 30-day Happy Fit Guarantee for all purchases. You can return or exchange items for a full refund if they are in new condition and accompanied by a receipt or order number. Adhering to strict packaging rules, such as the “box in a box” requirement, ensures your return is processed successfully.
