Quince Return Policy 2026 | The Complete 365-Day Guide

The Quince Return Policy allows customers to return items for a full refund or exchange within 365 days of the delivery date. This comprehensive policy provides a risk-free trial on luxury goods, ensuring product satisfaction. The Quince 365 day return policy covers most categories, requiring items to be in original condition.

Return Peried

365 Days

Exchange Time

365 Days

Refund Process

5-15 Days

Shipping FEE

Non-refundable

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Details of Quince Returns

Information	Details
Website	Quince
Return time	365 days
Return medium	Online
Refund method	Original payment method
Exchange	Yes
Contact Number	+1 913-675-2981
Customer Service	care@onequince.com

What are the Quince Return Policy Conditions?

There are the following conditions at Quince:

All original packaging, including tags or boxes, must be returned.
All categories except bedding must be unworn, unwashed, undamaged, and unaltered.
Bedding can be washed or used within 365 days.
Underwear should be worn during first try-on.
Returns must be in original packaging with tags.
Payment method’s refund policy must allow for a return within the same time period.
If refund policy doesn’t allow for 365 days post transaction, store credit will be used.

What are Quince Return Methods?

The Quince return process starts by logging into your account and selecting My Orders & Returns. Choose the specific order and click Start a Return. A prepaid shipping label will be emailed to you for carrier drop-off.

Follow these specific Quince Return Instructions to initiate a return successfully:

Log In: Sign in to your Quince account. Guests can create an account using the email address used for the purchase.
Locate Order: Click “My Orders” on the top navigation bar to access the “My Orders & Returns” dashboard.
Initiate Return: Scroll to the desired order and select “Start a Return.” Mobile users should tap the item, then choose “Return or Replace Items.”
Receive Label: Submit the request to receive a confirmation email containing a prepaid shipping label. Labels are also accessible in the account dashboard.
Ship: Pack the item securely and drop it off at the carrier location specified on the label.

Quince Jewelry Return Policy & Special Rules

Quince enforces a strict 60-day return window for engagement rings, distinct from the standard 365-day policy. All jewelry must be returned in “like-new” condition with original certificates and packaging. Made-to-order jewelry items are subject to a mandatory $35 restocking fee.

Missing certificates incur a $30 fee for items under 2.99ct or $100 for larger stones. Jewelry with minor wear receives a partial refund minus a refurbishment fee. Significant damage, such as bent settings, disqualifies the item from refunds, and the customer assumes return shipping costs.

Furniture & Large Item Returns

Furniture and large items have unique return windows and significant restocking fees. Returns require contacting a specific support email and are subject to inspection for damage or fit issues.

Stocked Furniture: Eligible for return within 30 days of delivery.
Made-to-Order Furniture: Eligible for return within 7 days of delivery.
Wall Art: Eligible for return within 30 days of receipt.
Condition: Items must be new, unused, and in original condition.
Restocking Fees: A 15% fee applies to furniture and wall art. A $35 fee applies to rugs and mirrors.
Delivery Constraints: The 15% fee applies if items do not fit through doorways, stairwells, or elevators.
Contact Method: Initiate returns by emailing furniture@onequince.com.

What is Quince Refund Policy?

Quince Refund Policy offers two distinct timeline structures. Store Credit refunds process within 5 business days once the carrier scans the package. Original payment refunds require warehouse restocking, taking up to 15 additional business days.

Store Credit: The fastest refund option available. Quince processes store credit as soon as the carrier receives and weighs the return, typically within 5 business days.
Original Payment: Refunds to credit cards or PayPal occur only after the warehouse receives and restocks the item. This verification adds up to 15 business days to the process.
Jewelry Returns: High-value items have a specific processing window. Jewelry refunds finalize 4-5 business days after receipt by the returns warehouse.

Quince Exchange Policy:

Quince Exchange Policy requires customers to purchase the replacement item immediately rather than processing a direct swap. This method secures the desired size or color before it sells out. Once the new order is placed, the original item is returned for a full refund or store credit upon warehouse receipt.

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What are Exceptions of Quince Return Policy?

Final sale promotions are non-refundable and cannot be transferred to another order.
Customized and limited edition items are final sale and not returnable, including jewelry with specific initials or zodiac signs.
Made to order items, mirrors, and wall art are final sale and not returnable.
Items customized with a logo or private label are final sale and cannot be returned or replaced.
Warranty does not cover damage caused by accidents, misuse, improper care, neglect, tampering, or environment.

Restocking Fees by Category

$35 Fee: Applies to all made-to-order items, rugs, and mirrors to cover storage and handling costs.
15% Fee: Applies to furniture and wall art returns. This fee also covers delivery constraints, such as items unable to fit through doorways.

Damaged, Defective, or Missing Orders

For damaged or defective items, contact Quince customer service immediately to arrange a free return shipping label and replacement. If a package is marked delivered but missing, wait 72 hours before contacting support, as carriers often scan prematurely. Lost packages must be reported within one week of the expected delivery date; reports made after this period require the customer to file a claim directly with the postal carrier.

Delivery and Shipping Details

Standard shipping is free, with delivery times ranging from 6-9 business days. Budgeting for global carrier delays is advised. Orders cannot be canceled or edited once shipped, but those processed will be covered under Quince return policy. They currently are unable to ship outside the United States, Guam, or APO addresses.

Standard shipping is free, but made-to-order shipments over $100 require signatures upon delivery. “Made to Order” items arrive within the specified lead time and incur a restocking fee if returned.

Return Policy Without Receipt

If you need to return an item but do not have the original receipt, Quince may still process the return under certain conditions. In such cases, proof of purchase is required, such as an order confirmation email or payment statement. Without any proof of purchase, returns may only be eligible for store credit at the discretion of our support team.

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Quince Contact Details

Quince offers various customer service numbers and emails, including +1 913-675-2981 for call, message, and media support. Customer Service hours are AvailableAvailable Monday – Saturday 9:00 am – 6:00 pm EST.

Social Media Links

FAQs:

What if I lost my return label?

You can retrieve a lost return label directly through your Quince account. Log in and navigate to the “My Orders & Returns” section to access and reprint the shipping label for your active return request.

In how many days can I make a return at Quince?

You have 365 days to return your product at Quince but the product must meet the Quince’s Return policy condition.

What if I lost my receipt?

You may still return an item if you provide proof of purchase, such as an email confirmation or payment statement.

Can I return sale items?

Yes, sale items are eligible for return under the standard 365-day policy. However, items explicitly marked as “Final Sale” during the promotional event are excluded from returns, exchanges, and refunds.

Conclusion:

Quince’s Factory Direct business model supports an industry-leading 365-day return policy. This approach minimizes overhead costs, allowing for a risk-free trial period on all luxury essentials.

Customers can shop with confidence, knowing they have ample time to assess product quality. Reviewing specific category rules, such as those for jewelry or furniture, guarantees a smooth refund process.