SoftMoc Return Policy 2026 | Easy Return Instructions
Softmoc, a Canadian accessories company, began in 1990 and offers a variety of products including sandals, sneakers, dress shoes, casual boots, and slippers for men, women, and kids. If you’re not satisfied, you can easily return your purchase, but you must be aware of the Softmoc Return Policy.
This post provides an overview of the Softmoc Return Policy. Online purchases at SoftMoc can be returned within 60 days to the retail store or mailed to our return center. In-store Pickup orders can be returned to any store location within 60 days, excluding outlet stores.
Return Peried
60 Days
Exchange Time
60 Days
Refund Process
3-10 Days
Shipping FEE
Non-refundable
Details of Softmoc Returns:
| Information | Details |
| Website | Softmoc |
| Return time | 60 days |
| Return medium | In Store & Online |
| Refund method | Original mode of payment |
| Phone Support | 1-877-763-8662 |
| shoes@softmoc.com |
SoftMoc Return Policy Methods:
SoftMoc provides its customers two ways to return your product. They can opt any one of the options according to their ease. You can return your product by visiting the store and via mail. You can return your purchase at the store where you purchased it.
SoftMoc In store Return Policy:
If you have a nearby SoftMoc store, then returning to the store is a fast and easy way to return. You can locate the nearest SoftMoc Store. To make a store return, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. The product must be returned in its original condition. Don’t forget to take proof of purchase along with the product.
SoftMoc Return Policy Online :
To initiate a return, please visit the Order Tracking page within your SoftMoc Rewards Account and click on the Return Order tab to follow the necessary steps. If you do not have a SoftMoc Rewards account, you can visit SoftMoc Returns & Exchange Page, enter your order number and last name, and select “continue” to proceed. Please note that all online order purchases returning via mail must have a Return Merchandise Authorization (RMA) number initiated for the return to be accepted.
If you received Free Shipping for the item you are returning, you qualify for a prepaid return shipping label, which will be emailed to you once your RMA has been initiated. You can then print this label, affix it to your package, and drop it off with the specified courier. However, if you paid for shipping on the item, a prepaid label will not be issued. In this case, please request your RMA via the Returns & Exchanges tab and return the item using the courier of your choice to the address provided in your RMA email.
Softmoc Exchange Policy:
To exchange an item online, log into your SoftMoc Rewards Account and select “Size Exchange” within the Order Tracking section to choose your new size. If your original order had free shipping, you will receive a prepaid return label via email; if you paid for shipping, you must arrange your own return or visit a local store to avoid return fees.
Once your return is received, a new order will be generated for the requested size, and you will receive email notifications. The item must be unworn, in its original shoebox with a protective shipping box, and include a copy of the invoice. Please note that stores cannot process direct exchanges for online purchases and will only issue a refund.
Similar To This Foot Locker Return Policy
SoftMoc Refund Policy:
Refunds are applied to the payment method used for online purchases. Refunds are determined by the amount spent on the item(s) and any additional sales tax incurred during the purchase. The sender requests a period of 3-10 working days for the changes to appear on their statement.
The estimated delivery times are not inclusive of weekends or holidays due to courier operation hours. If a Frequent Purchase credit was used on an initial purchase but not credited, it will not be refunded until the original purchase is refunded. To use the credit, wait for the original item to be returned before placing a new order, as online only price adjustments apply.
Manual Refunds are submitted weekly by our Customer Care Team, and can take an estimated 8 – 30 banking business days to process. Based on the individual credit card or financial institution used, a manual refund may take up to 1 full billing cycle to appear on your statement.
SoftMoc Price Adjustment Policy:
For purchases made at a SoftMoc store please return to the store with the product and receipt and our associates assist you.
For purchases made on our website softmoc.com they offer price adjustments within 7 days of your purchase on regular price merchandise only without the use of any coupon/discount. Please contact our customer care team at shoes@softmoc.com or via phone at 1-877-763-8662.
Softmoc Return Policy without a Receipt:
You are allowed to make a return without a receipt but there is an exception. If you have lost the receipt and want to return your online order, you can get Pdf version of the receipt. You need to login to your account and print out the digital receipt which will act as a proof of purchase. In-store refunds must be accompanied by the original payment method and original receipt, to receive a full refund or exchange.
You May Also Like To Explore Journeys Return Policy
SoftMoc Return Policy Conditions:
SoftMoc Delivery and Shipping Policy:
SoftMoc offers free shipping for eligible orders, with most items shipped to most destinations at no cost. Shipping costs are displayed on the checkout page after providing the shipping address. Shipping charges are per-item and most orders are processed within 24-48 hours, with shipping taking 1 to 4 business days.
In Store Pickup
SoftMoc.com offers free shipping to the store and in-store pickup for items available at the selected pickup location. Orders should be picked up within 7 days, with longer times for items shipped to distant stores. Weekends or holidays are not included in estimated shipping times due to courier operations hours.Â
SoftMoc.com offers free shipping for eligible online orders, including free return shipping. To request a return, visit the Order Tracking website or contact SoftMoc Customer Care team.
Exceptions for returns:
Manufacturing Defect Claim Process:
A manufacturing defect refers to issues with workmanship or materials and does not cover normal wear and tear, accidental damage, or the natural breakdown of colors and materials. To make a claim, bring your footwear and the original receipt to any SoftMoc Retail location, excluding our Whitby and North York Outlet locations, within 6 months of purchase.
For the best experience, they recommend calling ahead to ensure a trained team member is available to inspect your item. SoftMoc Retail Team Managers are specially trained to identify defects, and while claims may be approved or denied, an approved claim results in either a replacement item or a SoftMoc Gift Card. Please remember that a receipt is mandatory for all claims.
SoftMoc Store Timings
To find the store hours of the store near you, you can use the Store Locator given on softmoc website.
SoftMoc Contact Details:
Call them at 1 877 763 8662. You can send them an email at shoes@softmoc.com. Live Chat & Phone Support Monday to Friday 9:00 AM – 9:00 PM Saturday & Sunday 9:00 AM – 9:00 PM.
Social Media Handles
FAQs
In how many days can I get a refund?
You will receive your refund within 3 to 10 working days.
In how many days can I make a return at SoftMoc?
You have 60 day return window, you can experience hassle free return.
Can I make a return of gift cards?
No, you are not allowed to make a return of gift cards. They cannot be refunded or exchanged.
Can I make a return of worn items at SoftMoc?
No, you cannot make a return of a worn, washed or used product at SoftMoc.
Does SoftMoc offer an exchange Policy?
Yes, SoftMoc offers an exchange policy.
How can i cancel my order?
Orders can be cancelled anytime prior to shipping at SoftMoc. Your credit card will not be charged. Please login to your your SoftMoc Rewards Account, find your order and click the cancel option. Alternatively, you can cancel using our chat bot (type “cancel my order”) or reach out to our Customer Care Team.
Conclusion
SoftMoc return policy offers customers a hassle-free way to make returns, whether in-store or online. With a generous 60-day return window, the process is designed to be convenient and customer-centric. By adhering to the conditions and guidelines outlined in the policy, shoppers can confidently exchange, receive store credit, or obtain a refund. SoftMoc commitment to customer satisfaction shines through, making the return process a breeze. So, shop with peace of mind, knowing that SoftMoc has your back when it comes to returns.
