All Saints Return Policy 2026 | 28 Days, Refunds & How to Return
If you are unsatisfied with your purchase or get the wrong size, All Saints Return Policy offers you to easily return it. You can return All Saints items within a 28 days return timeframe from the date of purchase or delivery.
The customers have to pay a returning shipping fee. It is deducted from the refund. You can return our items using an online return portal. All the tags and labels must be intact with the product according to AllSaints Return Policy. Those products will be eligible for return that would be in good and sellable condition.
Return Peried
28 Days
Exchange Time
28 Days
Refund Process
3-10 Days
Shipping FEE
Non-refundable
Details of All Saints Returns:
| Information | Details |
| Website | All Saints |
| Return time | 28 days |
| Return medium | In-Store & Online |
| Exchanges | 30 Days |
| Refund method | Original payment method |
| Contact | UK: +44 344 980 2211 US: +1 (855) 614-8889 |
| ask@allsaints.com |
Methods to Return at All Saints:
To return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are All Saints return methods for their customers for easy and flexible returns.
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All Saints In-store Return Policy:
If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it.
Speak to customer service and tell them that you want to return, they can help you to complete your return if you’re eligible. If you buy something using Klarna, then it can’t be returned to the store for a refund or exchange according to All Saints Return Policy.
All Saints Online Returns:
Follow the given steps to make a return for All Saints items via mail:
AllSaints International Returns Policy
AllSaints offers a 28-day return period for international customers, starting from the day you receive your order. International returns must be processed through the AllSaints Returns Portal and sent via DHL Premium, a paid service. Items must be unworn, unused, and in original packaging, with all tags and labels attached.
All international returns are processed as refunds, as exchanges are not available. Refunds typically take up to 10 business days after the return is received. Taxes and duties may be refundable in select countries like Canada, Mexico, and New Zealand. Customers are encouraged to check their country-specific return fees and tax policies before initiating a return.
What are Conditions of All Saints Return Policy?
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All Saints Refund Policy:
After receiving your product, All Saints initiate your refund process and then verify that either you are eligible for refund or not. Normal time period for the refund process is about 3-10 business days. For PayPal refunds, expect 2-3 business days.
Refunds will take place in the original method of payment you used initially. Shipping fee and other handling charges will not be refunded. For more queries, please contact our customer support department. They will help you to issue a refund, if you’re eligible.
All Saints Gift Card Policy:
You can purchase gift cards at All Saints stores and online on their website. You can purchase the cards of amounts £20 up to £2000. You cannot redeem the All Saints gift cards unless it is required by law. Gift card refunds will reflect within 1-2 business days.
In case of lost or stolen product, All Saints will not be responsible for your gift cards. After that, your gift card will be declined for purchase. However, the funds in the card do not expire, and you can call the customer service team for assistance on how to get a free replacement card.
Faulty items policy:
Faulty items will be inspected upon return to verify a manufacturing defect before a refund is issued.
AllSaints Return Policy Without a Receipt
AllSaints requires proof of purchase for all returns. If you no longer have the receipt, you may still be able to return your item if you can provide alternative proof, such as the order confirmation email, bank statement, or purchase history from your AllSaints account. Without any proof of purchase, returns and refunds cannot be processed.
AllSaints Cancellation Policy
If you need to cancel your order, UK and European customers have the right to do so under the Consumer Contracts Regulations 2013. Once an order has been dispatched, it must be processed as a return through the AllSaints returns portal.
All Saints Exchange Policy:
To facilitate a smooth exchange process, please be sure to return to the All Saints mainline store that works in your purchase currency. While all saints don’t offer exchanges via our distribution centre, you can exchange your online order within 28 days at any of mainline stores.
To qualify for an exchange, please return your items in their original condition, unworn and unused, with all tags, labels and packaging, exactly as you received them. Please note that the exchange must be made within 28 days of the original purchase to be eligible for the transaction.
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All Saints Return Exceptions:
As per All Saints return policy, there are few exceptions:
All Saints Store Timings:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
All Saints contact details:
Send an email at  ask@allsaints.com  Call at UK: +44 344 980 2211 US: +1 (855) 614-8889.
If you need more assistance please visit the official website.
All Saints customer service hours:
The Customer Service team is available Monday-Friday between  09:30 – 19:30 GMT. You will get your email within 1-3 days.
All Saints Social Media:
FAQs:
What is All Saints’ return policy?
You can return All Saints items within a 28 days return window from the date of purchase or delivery. You will have to pay a returning shipping fee. The product must be returned in its original condition.
In how many days can I get a refund from All Saints?
You will receive your refund within 10 business days. Refunds will be issued in the form of the original payment method. If you used a gift card then your refund will be issued in the form of store credit.
Can I make a return without a receipt at AllSaints?
Yes, you can make a return without a receipt but you will not be able to get a refund. You need to provide proof of purchase then the customer will be able to claim a refund.
Can I return my online order to a store?
Yes you can, but there are a few exclusions. Returned items must be accompanied by a copy of your original invoice.
Do you offer Price Match?
All Saints do not offer a price match or price adjustment service for items purchased at full price that later go on sale, either online or in store.
Conclusion:
AllSaints provides a straightforward and customer-friendly returns policy, ensuring that you can return or exchange items within 28 days hassle-free. Whether you need a refund, an exchange, or assistance with a faulty product, following the outlined steps will make the process smooth and efficient. To avoid any issues, ensure that items meet the return conditions, keep your proof of purchase, and track your return status.
