Ulta Return Policy 2026 | Used Items, Receipt Rules & Exceptions

Q: What does Ulta do with Opened Returns?

According to their policy, ULTA Beauty does not resell damaged, used, defective, or expired products to customers. Makeup products are scrapped into the trash. Moisturizers are squirted away, and lip kits are destroyed.

Under the Ulta Return Policy, Ulta Beauty accepts returns on most new or gently used products for 60 days. Returns made within 30 days qualify for a refund to the original payment method. Returns made between 31–60 days are eligible for merchandise credit only, provided proof of purchase is available.

Return Peried

30 Days

Exchange Time

30 Days

Refund Process

10 Days

Shipping FEE

Non-refundable

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Details of Ulta Returns:

Information	Details
Website	Ulta
Return Period	30 Days 31 to 60 Days for merchandise credit
Refund Method	Original Payment Method
Text Number	309-650-8582
Mediums	Online (via mail), In-store
Chat Hours	Chat on Website: 7:00 AM-11:00 PM CT, 7 days a week
Phone Support	1-866-983-8582: 7:00 AM-11:00 PM CT, 7 days a week
Email	Email at ULTA’s website

Ulta Refund Policy:

Per the refund policy, you have 30 days to refund a product if you want a full refund. If you return it in-store, you will get a refund in merely a few minutes in the original payment method. If you return it via mail, once ULTA receives your product, they will issue your refund in 7-10 business days.

You will be provided merchandise credit in the following scenarios:

If you return after 30 days.
If you paid through a ULTA Gift store card.
If you lost the receipt of your purchased product, the store staff needs help locating your original purchase.

Conditions for Returns

Products must be new or gently used for eligibility.
Returns must be made within 30 days for a refund or 31-60 days for merchandise credit.
Proof of purchase is required unless the transaction can be verified in Ulta’s system.
Returns must include all original components and packaging.
Ulta Beauty may require a government-issued ID for return validation.

Exchange Policy of Ulta:

The exchange policy provided by ULTA is straightforward and customer-friendly. You can exchange your product for another product of the same kind or a different one. The exchanges can be made in-store and online via mail. The customers will pay the shipping charges. ULTA Beauty will pay shipping charges if the received product is damaged or the customer receives an incorrect shipment.

Rules for Specific Categories

Mini Brands Capsules: Must be unopened and sealed to be eligible.
Perfumes and Skincare: Generally returnable if gently used, but subject to hazardous material shipping rules if mailed.
Intimate Wellness Devices: These items are non-returnable for hygiene reasons.
Wigs and Hair Extensions: Purchases made through an Ulta Beauty salon are non-returnable.

Ways to Return Products:

Ulta Return Policy Through Online Procedure:

If you choose to return your order online via mail, you must cover all the shipping expenses. If you return the products within 30 days from the date of delivery of your product, the refund will be made using the original payment method. If you pay for the product with a store gift card, the refund will be made to an Ultimate Rewards Member’s eGift card.

Process for Online Returns:

To return the product online, follow these guidelines:

Make sure to pack the product in the original carton you received.
Return the mailing label printed on the packing list, including your shipment packaging.
Exchanges cannot be made via mail.
Send the product to the address below:

Ulta.com Return Center 925 Belle Lane Bolingbrook, IL 60490

ULTA Beauty recommends ground-only shipping. You may use traceable ground shipping to trace your return package.You will receive an email notification once ULTA processes your order.

Check the status of your order online by:

Logging into ulta.com.
Click on the order status.

The credit would appear after 7–10 business days of email notification if you used credit cards or bank cards.

Ulta Instore Return Policy :

You can return the items you purchased online and the ones you purchased in-store to ULTA Beauty stores.

Process for In-store Returns:

If you want to return the products to the ULTA store:

Bring the receipt or any other proof of purchase to the store
Pack the product in the same packaging in which you received the product.
Bring your receipt and the product you want to return to the Customer Service Desk.
The staff will check the validity of your products.
Once the validation is done, you will receive the refund in the original payment method.

Returning Online Orders & BOPIS:

Some customers might want to return the online order to the store to avoid the shipping cost.

Ulta.com orders are eligible for return in physical stores.
Buy Online Pick Up In Store (BOPIS) items can also be returned in-store.
Bring your Order Confirmation Email or Packing Slip.
Present the items and documentation to a store associate.

If you return within 60 days with email or Ultamate Rewards Member ID, you will get a full refund in the original payment method. Otherwise, a refund will be made in in-store credit.

Instacart & DoorDash Returns

Bring the specific Instacart or DoorDash receipt with you.
Returns must be completed within 60 days of purchase.
Refunds are issued as Merchandise Credit only.
This credit is valid for in-store use and cannot be redeemed on Ulta.com.

Can I Return Product Without a Receipt?

Yes, Ulta Return Policy allows to return your product without a receipt. If you lost your receipt, the staff can check through your Ultamate Rewards Member ID, locate your original purchase, and give you a full refund for the product. ULTA Beauty might even check your Government-issued ID. You can still get in-store credit for your returned product if no receipt is found.

Exceptions of Ulta Beauty Returns:

ULTA Return Policy is very generous. No specified products can be counted as an exception to return at stores. However, ULTA asks their customers not to bring broken products, as there won’t be any returns, refunds, or exchanges. The items purchased from other retail stores and dealers cannot be returned to ULTA Beauty. The items purchased from Target cannot be returned to ulta.com or any ULTA Beauty store. ULTA Beauty can limit the returns if someone misuses the return policy.

You must bring all the components for return. For instance, you purchase a pack of three and return it with only two items. You won’t be entertained with returning those two to get a refund.

Is it Possible to Return Used Products to ULTA?

It is possible to return a used product at ULTA Beauty even if you have used it. The primary key is that all components of the products should be present. You will get a full refund for the used product if you have the receipt or Ultamate Rewards Membership ID. If not, then you will be given merchandise credit.

How to Initiate the Return Process at Ulta Beauty?

You can return the product online and in-store. You need the receipt and the product you want for an in-store return. Attach the confirmation email and return label for online return to the original carton where you received the product.

Is it Possible to Return Gift Items?

If you received a gift and have its receipt, you can return or exchange products using that receipt. You can also get store credit using that gift receipt. There would be no cash in exchange for gift cards.

Ulta Beauty’s Customer Service Phone Number:

ULTA Beauty’s customer service phone number is 1-866-983-8582, available from 7 AM-11 PM CT, seven days a week. You can also send a text at 309-650-8582.

How Can I Check the Ulta Beauty Order Status?

To check the status of your product, you can do it online by logging into ulta.com. Click on the order status. You can also navigate “My Orders” in the mobile app. Check the latest tracking links to trace your order.

Ulta Social Media Handles:

FAQs:

What does Ulta do with Opened Returns?

According to their policy, ULTA Beauty does not resell damaged, used, defective, or expired products to customers. Makeup products are scrapped into the trash. Moisturizers are squirted away, and lip kits are destroyed.

Can we Return Products without Original Packaging?

ULTA Beauty requires their products to be returned with the original packaging. To return the product, you must bring all the original material, including slips, packaging, and carton. However, you can return your product at the store with the original receipt.

Is it Possible to Return Gift Items?

How Much Time will the ULTA Return Process Take?

It takes ten business days for required for returning a product. You will receive credit in your bank accounts after the mentioned days.

Does Ulta charge a restocking fee?

No. Ulta does not charge restocking fees. However, you are responsible for shipping costs on mail-in returns.

Conclusion:

Ulta Beauty makes returns simple and flexible, ensuring that you can shop confidently without worrying about complicated refund processes. With a 30-day full refund policy and 60-day store credit option, customers have ample time to decide if a product meets their needs. However, it’s important to follow the return conditions, such as keeping proof of purchase and ensuring the item is within the allowed timeframe.