Roman Return Policy 2026 | Timeframes, Fees & Exchanges
If you are unsatisfied with your purchase or get the wrong size from Roman, you can easily return it. You can return a Roman item within a 30 days return window from the date of purchase or delivery. Customers do not have to pay anything when you drop your parcel off, however all UK returns are subject to a £3 return fee per order which will be deducted from your refund unless the item is faulty or being exchanged
You can return our items using an online returns portal. All the tags and labels must be intact with the product. Those products will be eligible for return that would be in good and sellable condition.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
3-5 Days
Shipping FEE
Non-refundable
Details of Roman Returns:
| Information | Details |
| Website | Roman |
| Return time | 30 days |
| Return medium | In Store & Online |
| Exchange period | 30 days |
| Contact | 44 121 636 0701 |
| customer.service@roman.co.uk |
Roman Return Policy without Receipt:
Some proof of purchase is required to make a return at Roman. If you want to get a refund you must submit a proof of purchase so they can easily verify your purchase. If you purchase from their website you can use that confirmation mail as a proof of purchase. If you made a payment using cash and there are no identifiable records of that specific transaction then you are not allowed to make a return or exchange. Returns can only be completed with a valid receipt.
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How many Methods to Return at Roman?
To return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Roman return policy methods for their customers for easy and flexible returns.
Roman Return Policy in- Store
If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along withall original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it.Speak to customer service and tell them that you want to return,they can help you to complete your return if you’re eligible. You are not allowed to return online purchases to the store.
Online Roman Return Policy
Roman Returns Unit 5 Nobel Way Birmingham B6 7EU
Please note that when returning items for a refund which are not faulty, a £3 return fee per order will be deducted from your return to cover postage costs. They offer free size exchanges or a free return if the item is faulty on all orders. This applies to all orders, and £3 will be deducted from each of your returned orders’ refunds in cases where you are returning items from multiple orders at once.
Returns Online Purchase to a Roman Store:
Yes, customers can return online purchases to a Roman store within 30 days of the date on your dispatch note. You must bring the items and proof of purchase to receive a free exchange or a refund issued immediately to a Roman gift card. However, you cannot receive cash refunds for online returns in-store.
There are strict exclusions for in-store returns. You cannot return items purchased via PayPal, Klarna, Next, or Amazon to a physical store; these must be returned by post. Additionally, faulty items, accessories, jewellery, and footwear are excluded from in-store returns and must be sent via the postal returns service.
Returns for Purchases From Next, Amazon, or Another Third-Party
If you have purchased an item from Next, Amazon, or another third-party retailer, you must follow their specific return process as outlined in their policies. Roman.co.uk does not accept postal or in-store returns for items purchased through third-party retailers.
Returns for International Purchases:
30 days from the dispatch date. Items must be in their original saleable condition with all tags attached. Refunds Issued to the original payment method. Customers must cover postage fees for international returns. Use a tracked delivery service and keep proof of postage. No exchanges available for international orders. Customers must return items for a refund and place a new order if needed.
What are Roman Return Policy Conditions?
What is Roman Delivery and shipping policy?
Roman offers two delivery methods for their customers. You can choose one of them that is suitable to you.
Roman offers Standard Delivery, Free on orders, Delivered in 3–5 days.
Another delivery policy that is delivered by the Roman is next- day delivery, Free on orders over £85, or £3.99, Delivered next working day if ordered before 11pm.
What is the Refund Policy at Roman?
After receiving your product, Roman initiates your refund process and then verifies that either you are eligible for refund or not. You will receive a confirmation once your refund has been processed. Normal time period for the refund process is about 3-5 business days.
Refunds will take place in the original method of payment you used initially. If customers have returned your items by post for a refund, you should receive the money back into your bank account within 10 working days of us receiving your return.
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What is Roman Exchange Policy?
To facilitate a smooth exchange process, please be sure to return to the Roman mainline store that works in your purchase currency. When exchanging items please bring your receipt. You will get an exchange for different sizes of the same item. Unfortunately, we will not allow you to exchange your product with another product.
To qualify for an exchange, please return your items in their original condition, unworn and unused, with all tags, labels and packaging, exactly as you received them. Please note that the exchange must be made within 30 days of the original purchase to be eligible for the transaction.
What are Roman Return Policy Exceptions?
There following products that are not under the Roman’s Standard return policy condition. You are not allowed to make a return of these products:
Roman Return Policy for Gift Card
While making a return at Roman you can choose to get a Roman Gift card instead of refund. The initial procedure is the same as the general return method. You can get their gift cards from their stores as well as from the website.
To gift a product directly, you will have the option to add a personal gift message and exclude the price from the order invoice at checkout. If you have lost or stolen the gift card then your company is not responsible to redeem your cash or card.
What is Roman Faulty Items Policy?
To return faulty or defective items, customers must use the postal returns service as in-store processing is not permitted. The standard £3 return fee is waived for genuine defects, ensuring a free return process. You must clearly indicate the fault on the return documentation; “change of mind” does not qualify as a defect.
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Roman Store Hours
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
Contact Details
You can call at 44 121 636 0701. Send an email at customer.service@roman.co.uk. To get instant responses you can take advantage of Live Chat.
Roman Customer Service Hours
Our customer Service team is available between 8:30 AM to 5:00 PM from Monday to Friday, Saturday–Sunday: 8:00 AM to 4:30 PM.
Social Media Handles
FAQs
In how many days can I make a return?
Customers have 30 days to make a return at a store or online. Product must be in its original condition and all tags must be intact with the product. The return product must be in good and sellable condition.
Can I return used products to Roman?
No, you are not eligible to return used products or if the product has no tags.
Can I return damaged products?
If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.
How much are the shipping charges at Roman?
Customers will have to pay £3 for using the return shipping label.
What are the non-returnable products at Roman?
Roman does not accept the return of final sale item, personalized product, damaged product unless it is received by the company.
Conclusion
Roman return policy offers a 30-day return window for their products, both in-store and online. To qualify for a refund or exchange, items must be in their original, unused, and undamaged condition with all tags intact. Exceptions to this policy include final sale items, personalized products, and certain categories like jewelry and swimwear. Refunds typically take 3-10 business days and are issued in the original payment method.
Roman provides two delivery options: standard (free) and next-day (£3.99, waived for orders above £85). Proof of purchase is required for returns, and used or damaged products are generally not eligible unless received in such condition. Customer support is available through phone, email, or live chat during specified hours.
