Old Navy Return Policy 2025 | A Complete Breakdown
Returning or exchanging an item at Old Navy is a simple process, but it’s crucial to understand the policy’s timeframes and conditions. Customers have 30 days from the purchase date (for in-store purchases) or 30 days from the delivery date (for online orders) to make a return.
Beyond the timeframe, understanding Old Navy’s return process, conditions, and exclusions helps avoid confusion and maximizes your refund or exchange options. Whether you need to return a gift, exchange a product, or get a refund on a damaged item, this guide covers everything you need to know to navigate Old Navy’s return policy efficiently. By being well-informed, you can shop with confidence, knowing you have flexibility should you need to make a return.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
10 Days
Shipping FEE
Non-refundable
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Details about Old Navy Returns
| Information | Details |
| Website | Old Navy |
| Return Period | 30 Days |
| Refund Period | 10 Business Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | Mail, In-Store |
| Chat Hours | Daily: 7:00 AM-1:00 AM ET |
| Phone Support | 800-653-6289 |
| Relay Service | 711 |
Items Eligible for Returns
Old Navy Refund Policy
Old Navy offers 30 days to get a full refund of your items. The refund is generally made in the original payment method. It might take ten business days for the refund to be issued to your credit card.
Old Navy Exchange Policy Methods
Exchanging by Mail
100 Gap Inc. Direct Gateway, Groveport, OH 43125.
Returning to a Third-Party Seller
Items sold and shipped by third-party sellers cannot be returned to Gap, Old Navy, Banana Republic, or Athleta stores. If an item is not final sale, it can be returned by mail directly to the seller. Visit the returns portal and follow the instructions to start the return process online.
If an item arrives damaged, contact customer service at 800-653-6289 to file a damage claim.
Old Navy Gift Card Policy
Old Navy Exceptions
The following are a few exceptions at Old Navy:
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Methods to Return at Old Navy
You can return your Old Navy items via mail or by visiting the store from where you purchased the item.
How to Return or Exchange Items
In-Store Returns
Online Returns via Mail
Old Navy Delivery and Shipping Policy
At the time of your order, the shipping charges and the estimated delivery dates are shown on the checkout page. This information is also provided in your confirmation email. A signature is a must for receiving the deliveries. For non-members,
Old Navy Return Policy without Receipt
Proof of purchase, i.e., a receipt, is required for the return, refund, and exchanges. If you don’t have a receipt or you lost it, the original credit card or the order confirmation email can be used as proof of purchase.
Old Navy Holiday Return Policy
Items sold by third-party sellers are not eligible for the extended holiday return window. Purchases made between October 15 and December 24 can be returned until January 15 of the following year or within 30 days from the delivery/purchase date, whichever is later.
Changing or Canceling Your Order
Orders can be changed or canceled within 45 minutes of placing them by signing into your online account and accessing Order Details. If the cancellation window has passed, unwanted items can still be returned easily.
If you cancel an item purchased with a promotion or special deal, the discount may not be reissued. High demand can cause some items to sell out. If this happens, the item will be canceled, and you will not be charged. You may see a temporary authorization on your credit card.
Old Navy Faulty Item Returns Policy
Old Navy offers the flexibility for you to return faulty or damaged items. You do not have to pay for the shipping fee, and they offer free returns. If any item arrives damaged, you can contact customer service to file a damage claim at 800-653-6289.
Tips for Making Returns at Old Navy
You need to keep these tips in mind before returning an item at Old Navy.
Old Navy Customer Service Hours
The daily customer service hours at Old Navy are from 7:00 AM to 1:00 AM ET.
Old Navy Contact Details
You can chat at the Old Navy’s website or call 800-OLD-NAVY (1-800-653-6289). You can dial 711 for relay services.
Social Media Handles
FAQs
Can I return an online purchase in-store?
Yes, unless the item is marked as return-by-mail only.
Can I return items from one brand to a different brand’s store?
No, returns must be made at the same brand’s store.
How long do refunds take?
Refunds typically take 7–10 business days, depending on the payment method.
Conclusion
Old Navy’s return policy is designed to provide flexibility and convenience, allowing customers to shop with confidence. With options for in-store and online returns, as well as a 1-year uniform guarantee, the process is straightforward and customer-friendly.
