Net-A-Porter Returns 2024 | Refund & Exchange
Net-A-Porter return policy states that you can return or exchange their items within 28 days. Items can be returned via phone and online. Net-A-Porter returns are free. Their returns do not cost any charges.Â
Free Return
28 Days
Exchange Time
28 Days
Refund Peried
28 Days
Shipping Fee
Varies
To ensure the free return policy, items must be sent to the same country from where they were delivered. If not, then you may face additional charges and delays by customs. Net-A-Porter recommends making returns using their service courier partners i.e., UPS and DHL Express.
Details of Net-A-Porter Return Policy
| Information | Details |
| Website | https://www.net-a-porter.com/en-gb/ |
| Return Period | 28 Days |
| Refund Period | 10 Business Days |
| Refund Method | Original Payment Method |
| Exchange Period | 28 Days |
| Return Mediums | Online, Phone |
| Customer Support Hours | 24 hours, 7 days a week |
| [email protected] |
What is Net-A-Porter Refund Policy?
You can get a full refund after returning your items within 28 days. You can receive your refund in the original payment form or in-store credit to your Net-A-Porter account. Refunds take up to 10 business days to be issued to your account.
Your shipping cost is non-refundable unless you receive damaged or faulty items. If your return order is from the EU or the United Kingdom, your sales taxes are also refundable.
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How does Net-A-Porter Exchange Policy work?
Exchanging an item has become very easy with Net-A-Porter. You can try your items at your home and if you do not like it, you can let them know straight away. You can ask for a different size and color within 28 days.
You do not have to pay for anything if you want to exchange your purchase. However, if you live outside the US, taxes and duties may be applicable. If you want to purchase another style, you can simply return the previous item for a store credit and purchase a new item separately.
What are conditions for Net-A-Porter Returns?
All items must be returned in a new and unworn state. They must be in perfect condition with the protective materials and the Net-A-Porter designer tags attached to them. It also includes the packaging, authenticity cards/dust bags, and accessories.
Are there any exceptions for Net-A-Porter Returns?
A few of the Net-A-Porter exceptions are given below:
What are methods to return at Net-A-Porter?
You can return your purchase for FREE at the nearest DHL Express service or book a FREE returns collection online or by phone. You can follow the below steps to make Net-A-Porter returns:
Online
Phone
You can visit the DHL official site or call 0844 248 0844. Make sure to mention the account number from your printed returns label.
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How does Net-A-Porter Delivery and Shipping Policy work?
The following are your delivery options but they may vary. You can look at the checkout to see what delivery options are available.
| Delivery Options | Delivery Cost | Delivery Days |
| Standard | 7 GBP | 3 Business Days |
| Nominated | 10 GBP | Select the day for delivery |
| Next Day | 10 GBP | One Business Days |
| Premier Evening | 15 GBP | 2 – Hour Delivery (for orders placed between 10 am – 2 pm) |
| Premier Daytime | 15 GBP | 2 – Hour Delivery (for orders placed after 2 pm) |
How to Cancel Order at Net-A-Porter?
Net-A-Porter provides the facility to cancel an order once it has been placed. Cancellation depends on the status of your order. You also have an option to change the item to a different size or color.
Unfortunately, Net-A-Porter does not allow any changes to the already placed order. If you are unable to cancel your order in due time, you can always return it. You can follow the return guidelines to start your return and receive a refund or exchange.
Can I return faulty items at Net-A-Porter?
You should contact customer support at [email protected] as soon as you receive your order if you received a damaged or faulty item. Once you send the item back for a refund, you are also eligible to receive a refund of the shipping cost.
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How to contact Net-A-Porter Customer Service?
You can contact the Customer Service team at [email protected] 24 hours, 7 days a week.
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FAQs:
What is Net-A-Porter’s Return Policy?
Net-A-Porter return policy states that you can return or exchange their items within 28 days. Items can be returned via phone and online. Net-A-Porter returns are free.
When will I receive my refund at Net-A-Porter?
Refunds take up to 10 business days to be issued to your account. You can receive your refund in the original payment form or in-store credit to your Net-A-Porter account.
Can I cancel my order?
Net-A-Porter provides the facility to cancel an order once it has been placed. Cancellation depends on the status of your order.
What is Net-A-Porter’s faulty item return policy?
You should contact customer support at [email protected] as soon as you receive your order if you received a damaged or faulty item. Once you send the item back for a refund, you will also receive a refund of the shipping cost.
Can I exchange my items at Net-A-Porter?
Yes, you can exchange your item at Net-A-Porter. You can ask for a different size and color within 28 days. You do not have to pay for anything if you want to exchange your purchase.
