HomeGoods Return Policy [Guaranteed] 2025 | Complete Process and Tips
HomeGoods is a home furnishings store under a brand called TJX, situated in the US, and its headquarters is in Framingham, Massachusetts. HomeGoods sells furniture, cooking products, linens, art, and other home accessories. HomeGoods Return Policy offers for both store purchases and online purchases.
Return Peried
30 Days
Exchange Time
30 Days
Refund Peried
Depends
Return Shipping
Non-Refundable
According to the return policy of HomeGoods, you can return the products within 30 days of purchase. It can be returned online, via mail, or in-store. However, the return policy may not be acceptable for some products.
Details of HomeGoods Returns:
| Information | Details |
| Website | HomeGoods |
| Return Policy Days | 30 days |
| Exchange Policy Days | 30 days |
| Requirements | Receipt or confirmation email, unused item, government-issued ID card |
| Mediums | Online, via mail, in-store |
| In-Store Inquiries | +1-800-888-0776 |
| Online Inquiries | +1-833-888-0776 |
| Operation Hours | Mon – Fri: 9 AM – 6 PM EST |
Refunds at HomeGoods:
As per the policy,
HomeGoods Return Process and Guideline:
HomeGoods products can be returned online, via mail, or in-store, with or without a receipt. But the way it gets refunded will be different. If you want to return the unsatisfied products, do it within 30 days.
HomeGoods accepts receipts and packaging slips, which is also considered a receipt. Returns can be made with a shipping confirmation email or the packaging slip. Gift cards are not eligible for returns.
HomeGoods Return Policy Methods:
HomeGoods Return Policy for Store Purchases:
If you want a product different from your needs, you can return it at the HomeGoods store within 30 days. First, ensure the product is in its original form and unused. If it’s valid for return, you can take it to the nearest store where you live.
The staff will not accept the product which has been used or is in an unsellable condition. Show the team the receipts or confirmation email you received for the return of the purchased product.
If you don’t have the original receipt, you can still return the product. All you’d have to do is to show your government-issued ID card, signature, and address. After confirming, your refund will be processed.
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Via website
Click the ‘Checkout’ button after choosing and adding items to your shopping bag.
You may join now if you already have an online account with homegoods.com. You can make one or check out as a guest if you do not have an account.
Fill in your billing and payment details, ensuring they correspond to the credit card you intend to use. Recheck your information and purchase details before clicking the ‘Place My Order’ button to submit your order.
When you click “Submit” on the website, a request will be sent to your chosen payment method. HomeGoods will not deduct funds from your credit card until your package has shipped. Your order cannot be cancelled or changed once it has been placed.
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Timeframe for HomeGoods Return:
If you want to return the ordered or purchased product, return it within 30 days of collecting or buying it.
HomeGoods Order Lost:
It can be frustrating when you do not receive your ordered items. Check your mailbox for the confirmation of delivery. Please get in touch with HomeGoods via their contact number +1-833-888-0776. If the shipping carrier loses the shipment, let HomeGoods know if you’d like a refund or would like to re-order.
Return Policy Without Receipt
If you return an item without a receipt, you will receive a non-transferable merchandise credit, redeemable in-store at any HomeGoods location. To issue this credit, you must present a valid government-issued photo ID along with your name, address, and signature. The name on the photo ID must match the one printed on the merchandise credit at the time of redemption. Returns without receipts are subject to the same condition standards as other returns—items must be in original, sellable condition. All returns without a receipt may also be reviewed by the refund verification system, which may limit or decline the return.
HomeGoods Exchange Policy:
You can only exchange the items within 30 days of purchasing them. According to the exchange policy:
HomeGoods Return Exceptions:
Some exceptions that HomeGoods have in their return policy are as follows:
Other conditions might also apply.
HomeGoods Order Cancellation Policy:
HomeGoods keeps the right to cancel the order anytime they want. If the item becomes unavailable, HomeGoods will cancel the order. The customer will not pay for any unavailable item.
HomeGoods Standard Returns:
If you want to return an item, return it within 30 days. Check the item’s eligibility before returning it. Some items may not be included in the return policy of HomeGoods, i.e. final sale items. Check the terms and methods of return (mail or store).
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Details to be provided to initiate a HomeGoods Product Return
An official government-issued photo ID, name, address, and signature are needed for return, and the resulting merchandise credit card may also be required. If the name on the merchandise credit card does not match the name on the picture ID, you cannot use the merchandise credit. You may also need a customer’s signature and address for receipted returns.
HomeGoods Contact Details:
Customer can contact HomeGoods at phone number 1-800-888-0776 from Mon to Fri: 9:00 AM – 6:00 PM EST.
HomeGoods Store Timings:
The majority of HomeGoods stores are open daily from 9:30 AM to 9:30 PM, and Sunday from 11:00 AM to 8:00 PM.
You can use Find A Store to find the store hours of HomeGoods near you.
Social Media Handles
FAQs:
Can I return items to HomeGoods without a receipt?
You can return items without a receipt by showing your confirmation email.
Can I get a refund on the gift receipts?
Yes, you can get a refund on gift receipts only through store credit.
How much time does the refund process take place?
After checking the validation of your product, you can refund it within ten days.
Can I return/exchange used items at HomeGoods?
HomeGoods policy states that used items cannot be returned or exchanged.
Conclusion
HomeGoods wants to make sure customers are happy with their purchases, which is why they allow returns within 30 days if you have a receipt and the item is still in original condition. If you don’t have a receipt or if you return the item after 30 days, you can still get store credit, but you’ll need to show a valid photo ID. Items that are used or damaged can’t be returned, and all returns are checked through their refund system for security.
