Forever 21 Return Policy

Forever 21 Return Policy 2024 | All Methods Explained

According to Forever 21 Return policy: You can return your in-store purchases within 30 days of purchase. You should have the original receipt for the return. You must return your items to the original country of purchase. The refunds will be issued in the original payment method. International online purchases are not acceptable to return at physical stores.

Forever 21 Return Policy for Online Purchase

Forever 21 return policy allows its customers to return their online purchases within 30 days of the date of shipping. You can return your online purchase by mail or in-store returns and get the refund in the original payment method. A barcode is given in your order confirmation email, which specifies the last day of return, and you can use it to make easy returns by mail or to Forever 21 stores.

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Details About Forever 21 Returns

InformationDetails
WebsiteForever 21
Return Period30 Days
Refund Period2 Billing Cycles
Refund MethodOriginal Payment Method
Exchange Period30 Days
Return MediumsIn-store, Mail
Chat HoursMonday-Saturday: 5:00 AM – 9:00 PM PST
Sunday: 5:00 AM – 7:00 PM PST
Phone SupportUS: 1-888-494-3837
International: 1-213-463-9173
Call HoursMonday-Saturday: 5:00 AM – 9:00 PM PST
Sunday: 5:00 AM – 7:00 PM PST

Forever 21 In-Store Return Conditions

The following are the return conditions for in-store returns:

  • The items must not be damaged, worn, or washed.
  • The items must have their tags intact.
  • Jewelry should be in its original packaging.
  • All items must contain packing slips and the applicable documents.
  • Final sale items are not accepted for returns or exchanges.
Forever 21 Returns

Forever 21 In-Store Return Exceptions

The items mentioned below cannot be returned or exchanged.

  • Underwear
  • Bodysuits
  • Lingerie
  • Swimwear
  • Earrings
  • Body piercings
  • Gift and eGift cards

Methods to Return In-Store Purchases at Forever 21

In-store purchases can only be returned to Forever 21 stores. You can bring your item to the store you purchased it from, along with the original receipt. The items must have all their tags intact. The refunds will be issued in the original payment method.

Forever 21 Online Return Conditions

The following are the Forever 21 return policy conditions for online returns:

  • The items must not be damaged, worn, or washed.
  • The items must have their tags intact.
  • Jewelry should be in its original packaging.
  • All items must contain packing slips and the applicable documents.
  • Final sale items and Last Chance Styles under $9 items are unacceptable for return and exchange. 

Methods to Return Online Purchases at Forever 21

Forever 21 offers its customers two options for returning the items purchased online. Follow the steps given below to return your items.

Online

To return your items online, you will have to follow the following steps:

  • Login to your Forever 21 account.
  • Click on “My Orders”, select the items you want to return, and also mention the reason for returning. 

OR

  • Enter your order number and email for further instructions.
  • Click on “View Details”.
  • Click on “Return” and complete the instructions provided to you.
  • Please select your return method, i.e., Boxless drop-off at the FedEx office, visit a store, or mail it back. 
  • A confirmation email containing the return shipping label and packing slip will be sent to you.
  • If you use a Boxless drop-off at the FedEx office, the staff will help you with packing, printing the prepaid label, and shipping your package. A $5.99 shipping fee from your refunds will be deducted once the items reach the warehouse.
  • If you are mailing it back, print a prepaid label, attach it to the package, and ship it back with FedEx. A $5.99 shipping fee from your refunds will be deducted once the items reach the warehouse. OR, you can use any shipping carrier service of your choice.
  • The return address to the given mail address:

Address

Forever 21, ATTN: ONLINE RETURNS , 4323 Indian Ave Perris, CA 92571

In-Store

To return your online purchase to any Forever 21 store in the United States, you must bring your packing slip or the order confirmation email, including the invoice and returned items. You must bring the payment method you used while purchasing the item.

Forever 21 Online Refund Policy 

If you return to your online store, your refund will be made to the original payment method. The balance takes 1-2 billing cycles to be credited to your account.

Purchases made with a store credit, gift card, or e-gift card will be refunded on the card initially used. The shipping fee is not refunded unless a damaged item is delivered. Refunds will not be accepted if you do not have the order confirmation email or packing slip.

Forever 21 Refund Policy for In-Store

Refunds will be issued to you within 30 days of purchase. The refunds will be issued in the original payment method. You will not be issued a refund if you do not have a receipt for it. 

Forever 21 Exchange Policy

You can exchange the item for another item within 30 days. Exchanges without packing slips or order confirmation emails will not be made for online purchases. Exchanges without the original receipt will not be made for in-store purchases. You can exchange your online purchase only at Forever 21 stores. The exchanged items must not be worn, damaged, or washed.

Forever 21 Return Policy for Gift Card

You cannot transfer or purchase another gift card with your Gift Cards. The gift cards cannot be returned or exchanged in case of loss or theft. Forever 21 Gift cards cannot be redeemed for cash. If you have the original receipt, you can replace your gift cards.

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Forever 21 Delivery and Shipping Policy

Forever 21 provides free shipping. When you are about to check out, select Standard Shipping for free shipping.

Shipping MethodDelivery TimeframeCost
Standard Ground1-7 business daysFree (for orders above $50), $6.95 (for orders below $50)
Express2-3 business days$14.95
Next Day1-2 business days$24.95
U.S. Territories5-13 business daysCost may vary

Forever 21 Returns without Receipt

You cannot return your item without a receipt to Forever 21. In-store returns without the original receipt and online purchases without a packing slip or confirmation email will not be acceptable.

Forever 21 Holiday Return Policy

According to the Forever 21 Return Policy (Holiday), if you purchase an item between November 13 and January 12, you can exchange and return the item within 60 days of the purchase or ship date.

Forever 21 Order Cancellation Policy

Forever 21 wants to make the delivery of your order quick, so they don’t provide the option to cancel or modify the order after you have placed it. But Forever 21 provides a return option, so you can receive the item and return it for a refund or exchange.

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Return Faulty Items at Forever 21

Damaged, faulty, or defective items can be returned through mail and in-store. Order receipt, packing slip, and confirmation email are required when returning the damaged item. Mail exchanges are only eligible for defective items. Make sure to return the defective item within 30 days.

Forever 21 Customer Service Hours

You can chat online or call Customer Service of Forever 21 in following hours.

DayChat Online & Call Availability (PST)
Monday5:00 AM – 9:00 PM
Tuesday5:00 AM – 9:00 PM
Wednesday5:00 AM – 9:00 PM
Thursday5:00 AM – 9:00 PM
Friday5:00 AM – 9:00 PM
Saturday5:00 AM – 9:00 PM
Sunday5:00 AM – 7:00 PM

Forever 21 Contact Details

You can contact United States (U.S.) customer service at 1-888-494-3837, and international customers can call 1-213-463-9173.

Social Media Handles

FAQs:

Forever 21 will not accept any items for return, refund, or exchange after 30 days of purchase.

The final sale items are not acceptable for returns or exchanges.

Yes, you can return the item purchased with PayPal and get a refund if you bring the packing slip or confirmation email for the return.

You must use the Global e-Portal for returns, refunds, and exchanges. The Global-e portal is on the Forever 21 website; you can call 1-213-463-9173 for more information.

The items returning to Forever 21 must not be used, washed, or damaged.

You can only return, refund, or exchange your Gift Card if the law requires it.

Forever 21 requires a receipt, order confirmation email, or packing slip to return an item. You will not get any refunds or exchanges otherwise.

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