Ever New Return Policy 2026 | Guide to Refunds & Exchanges

Did you purchase a dress from Ever New, and it didn’t fit you or isn’t according to your style? Be at ease, as Ever New provides an easy return policy. You can return Ever New clothing and other accessories within 30 days from the date of purchase or delivery. The original sales receipt is required for the return.

You can make the return of the items in-store or via mail to the Ever New warehouse. The shipping and handling fees will not be reimbursed unless you receive faulty or defective items. You can contact customer service in such a case. You will only receive refunds and exchanges for sale items. Ever New has the right to cancel the exchange or refund its items.

Return Peried

30 Days

Exchange Time

30 Days

Refund Process

3-5 Days

Shipping FEE

Non-refundable

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Details about Ever New Returns

Information	Details
Website	Ever New
Return Period	30 Days
Refund Period	3-5 Business Days
Refund Method	Original Payment Method
Exchange Period	30 Days
Return Mediums	Online, In-Store
Customer Support Hours	Monday – Friday: 8:00 AM – 4:00 PM PST
Phone Support	1 (855) 383-7876
Email	customer.service@Ever New.ca

What is Ever New Refund Policy?

If you want to get a refund of your Ever New dress that you purchased earlier, you must return it within 30 days. You must bring the original sales receipt with you. Returns might take 3-7 business days to reach the warehouse. It will take approximately 7 business days to process the refund. When your refund process is complete, you will receive an email. It will take 3-5 business days for credit to appear in your bank account.

The return will be made in the original payment form, or you will be provided with a gift card. A bank statement will not be accepted as proof of purchase at Ever New.

Ever New Exchange Policy

Ever New offers an exchange policy for their customers. You can exchange your clothing within 30 days, provided that you have the original sales receipt or the Ever New invoice. Make sure that your return is complete and has all the items.

Please note that all exchanges must be made in-store at an Ever New location within Canada, as online exchanges are not offered at this time

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What are Ever New Return Conditions?

The following are the Ever New return policy conditions:

You must return your items within 30 days from the date of purchase and delivery.
You must have an original Ever New sales receipt or invoice for your return.
The items must be in their original, unworn, and new condition.
The items must have all the original tags and sewn labels attached.
Your return must contain all the items and the filled-in return form.

What Items are non-returnable?

The following are the return exceptions at Ever New due to hygienic reasons:

Cosmetics and fragrances
Hair accessories
Earrings and Jewelry
Swimwear
Underwear and undergarments
Hosiery
Final sale items

What are Return Methods at Ever New?

Ever New provides two methods for its customers to easily return their items.

How Do You Initiate an Online Return Request?

If you wish to return any item(s) you have purchased, you can either return the item(s) via post to our online store or return the item to any of our Ever New Stores. Please note, your item(s) must meet our Returns Policy Conditions to be eligible for a refund or exchange. A standard return postage charge of $9.95 applies.

Go to our Returns portal.
If you have an account with Ever New, enter your email address and password under ‘Existing customers’, then select ‘LOG IN’.
If you checked out as a guest, enter your email address and order number under ‘Don’t have an account?’, then select ‘LOG IN’.
Locate the order you wish to return and select ‘RETURN ITEMS’. Please note, orders over 30 days old cannot be returned and will not be displayed on this page.
Accept the ‘Rules of Returns’.
Select the item(s) you wish to return, complete the form provided, and select ‘CONTINUE’.
Review your return details to make sure all information is accurate and complete, then select ‘CONTINUE’.
Select ‘CONFIRM AND PAY’ to pay for your returns postage label and finalise the return. Once you’ve submitted your return request, you’ll receive a confirmation email containing your pre-paid returns postage label.
Follow your item’s journey back to our warehouse using the tracking number provided on your returns postage label.

Please note that all exchanges must be made in-store at an Ever New location within Canada, as online exchanges are not offered at this time. A confirmation email will be sent to you once your return has been completed.

In-Store

The items purchased from stores can only be returned to the store. You will only receive a refund if they are returned to the store. Store purchases cannot be returned or refunded online.

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Ever New Delivery and Shipping Policy

The following are the delivery and shipping policies offered by Ever New:

Delivery Type	Shipping Cost	Delivery Time (Business Days)
Standard	Free (Over CA$70) CA$9.95 (Under CA$70)	1-2 (Local Vancouver)
Standard	Free (Over CA$70) CA$9.95 (Under CA$70)	1-3 (Regional British Columbia)
Standard	Free (Over CA$70) CA$9.95 (Under CA$70)	2-7 (All other provinces)

Ever New Gift Card Policy

Ever New offers their customers to purchase the Ever New Gift Cards online or in-store. You can purchase physical as well as E-gift cards. You need to visit the Ever New store to purchase a physical store. You can purchase an E-gift card online.

All you need to do is select the gift card amount, fill in the information, personalize the message, and schedule the delivery. You can select from $20, $30, $50, $75, $100, $150, and $200. The Ever New Gift Cards do not have an expiration date. The E-gift cards are valid for a year of purchase.

How To Return at Ever New without Receipt?

You need an invoice or an original sales receipt to return your item. You may not be offered an exchange or return if you do not bring proof of purchase. A bank statement will not be accepted as proof of purchase at Ever New.

Order Cancellation Policy

You do not have the option to cancel or modify the order once it has been confirmed. Although, you can return your order later following the return process.

Ever New Returns Policy for Faulty items

If you ever receive a faulty, damaged, or incorrect item from Ever New, you need to contact the customer service team, who will help you resolve the problem as soon as possible. Ever New will pay for the return shipping and handling fees.

Store Timings

You can go to the Store Locator on Ever New official website to find the nearest store to you.

Ever New Customer Service Hours

You can contact the Ever New customer service team on Monday to Friday from 8:00am to 4:00pm PST, excluding public holidays.

Contact Details

You can contact the Ever New customer service team by sending an email to customer.service@Ever New.ca or call 1 (855) 383-7876.

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FAQs:

What is the Ever New Return Policy after 30 days?

You will not be offered any refund, return, or exchange if you want to return your item after 30 days from the date of purchase.

When will I receive my refund from Ever New?

You will receive the refund in 3-5 business days after processing your return.

Can I Return my Sales Items at Ever New?

You will only receive a refund for the sales items if they are damaged or faulty. You can get an Ever New gift card or exchange for the items.

Can I return an item purchased online to an Ever New store?

Yes, for your convenience, item(s) purchased online may be exchanged or refunded at any Ever New store within Canada only, provided all Returns Policy conditions are met.

Can I return sale items?

Sale items can only be refunded if the product is faulty. If you change your mind, sale items can be returned for an Ever New gift card or an exchange, providing the items comply with our Returns Policy.

Conclusion:

Ever New provides a hassle-free return policy to ensure customer satisfaction. Whether you purchased online or in-store, you have 30 days to return eligible items. By following the return conditions, such as keeping items in original condition and providing proof of purchase, customers can easily request refunds, exchanges, or store credits. For those without a receipt, Ever New may still accept the return with valid proof of purchase, issuing store credit instead of a refund to the original payment method.