Forever 21 Return Policy 202 | How Do Returns Work at Forever 21?
According to Forever 21 Return policy: You can return your in-store purchases within 30 days of purchase. You should have the original receipt for the return. You must return your items to the original country of purchase. The refunds will be issued in the original payment method. International online purchases are not acceptable to return at physical stores. All returned merchandise will incur a return shipping fee of $9.99 per return.
Forever 21 return policy allows its customers to return their online purchases within 30 days of the date of shipping. You can return your online purchase by mail or in-store returns and get the refund in the original payment method. A barcode is given in your order confirmation email, which specifies the last day of return, and you can use it to make easy returns by mail or to Forever 21 stores.
Return Peried
30 Days
Exchange Time
NA
Refund Process
Available
Shipping FEE
Non-refundable
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Details About Forever 21 Returns
| Information | Details |
| Website | Forever 21 |
| Return Period | 30 Days |
| Refund Method | Original Payment Method |
| Exchange Period | No Exchanges |
| Return Mediums | In-store, Mail |
| Phone Support | +1 888 684 5375 |
| Call Hours | Monday-Friday: 8:00 AM – 5:00 PM EST |
| support@forever21.com |
What are Forever 21 In-Store Return Conditions?
The following are the return conditions for in-store returns:
Forever 21 Return Exceptions
Certain items are Non-Returnable and Non-Refundable:
Methods to Return Purchases at Forever 21
Customers can return items both online or instore methods. Return methods explain below:
Instore returns:
In-store purchases can only be returned to Forever 21 stores. You can bring your item to the store you purchased it from, along with the original receipt. The items must have all their tags intact. The refunds will be issued in the original payment method.
Online returns:
If you choose to return an item using your own shipping label instead of the prepaid label provided, it is your responsibility to ensure the package is trackable. You must contact customer service and share the return tracking number so your return can be properly identified and processed once it reaches the warehouse.
Refunds are only issued after the returned item has been received and inspected. If a return is sent without tracking details, it may not be identifiable, which can lead to delays or even prevent the refund from being processed. For a smoother and faster return experience, it is highly recommended to use the prepaid return label provided with your return authorization.
Forever 21 Refund Policy
If you return to your online store, your refund will be made to the original payment method. The balance takes 10 business days to be credited to your account for online orders.
Purchases made with a store credit, gift card, or e-gift card will be refunded on the card initially used. The shipping fee is not refunded unless a damaged item is delivered. Refunds will not be accepted if you do not have the order confirmation email or packing slip.
Forever 21 Exchange Policy
Forever 21 currently do not offer direct exchanges. If you’d like a different size or color, simply place a new order for the item you need. Once company receive your returned item, they will issue a refund to your original payment method.
Forever 21 Return Policy for Gift Card
You cannot transfer or purchase another gift card with your Gift Cards. The gift cards cannot be returned or exchanged in case of loss or theft. Forever 21 Gift cards cannot be redeemed for cash. If you have the original receipt, you can replace your gift cards.
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Forever 21 Delivery and Shipping Policy
Forever 21 provides free shipping. When you are about to check out, select Standard Shipping for free shipping.
| Shipping Method | Delivery Timeframe | Cost |
|---|---|---|
| Standard Ground | 1-7 business days | Free (for orders above $75 or more), $9.99 (for orders below $75) |
| Express | 2-3 business days | $20.99 |
Forever 21 Returns without Receipt
You cannot return your item without a receipt to Forever 21. In-store returns without the original receipt and online purchases without a packing slip or confirmation email will not be acceptable.
Forever 21 Order Cancellation Policy
Forever 21 wants to make the delivery of your order quick, so they don’t provide the option to cancel or modify the order after you have placed it. But Forever 21 provides a return option, so you can receive the item and return it for a refund.
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Return Faulty Items at Forever 21
Damaged, faulty, or defective items can be returned through mail and in-store. Order receipt, packing slip, and confirmation email are required when returning the damaged item. Mail exchanges are only eligible for defective items. Make sure to return the defective item within 30 days.
For the following conditions the return shipping fee and/or restocking fee will be waived: The item was damaged in the initial shipping process.An incorrect item was shipped. Forever 21 shipped a defective item.
Forever 21 Customer Service Hours
You can chat online or call Customer Service of Forever 21 in following hours.
| Day | Chat Online & Call Availability (EST) |
|---|---|
| Monday | 8:00 AM – 5:00 PM |
| Tuesday | 8:00 AM – 5:00 PM |
| Wednesday | 8:00 AM – 5:00 PM |
| Thursday | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 5:00 PM |
Forever 21 Contact Details
You can contact United States (U.S.) customer service at +1 888 684 5375 or send an email at support@forever21.com.
Social Media Handles
FAQs:
What is Forever 21 Return Policy after 30 days?
Forever 21 will not accept any items for return, refund after 30 days of purchase.
What is the return policy for Final Sale Items at Forever 21?
The final sale items are not acceptable for returns or exchanges.
Can I Return an Item Without a Receipt at Forever 21?
Forever 21 requires a receipt, order confirmation email, or packing slip to return an item. You will not get any refunds or exchanges otherwise.
Conclusion:
Returning an item at Forever 21 is simple when you follow the outlined steps. Whether you’re returning online or in-store, make sure your item meets the return eligibility criteria, and always keep your original receipt or packing slip for a smooth process. If your item is defective or incorrect, Forever 21 covers return shipping costs, ensuring that you don’t bear extra expenses.
