Motel Rocks Return Policy 2026 | How to Return Your Order
Motel Rocks return policy is very easy for unsatisfied customers who wish to return their purchase within 14 days of receiving the order. To qualify for a refund, ensure all returned items are in brand-new condition with original tags still attached.
Please note that returns for a refund incur a £1.99 fee which is deducted from your refund amount, while exchanges and store credit are free. Additionally, knickers are non-returnable due to hygiene reasons.
Return Peried
14 Days
Exchange Time
Depends on location
Refund Process
5-7 Days
Shipping FEE
Non-refundable
Motel Rocks Returns
| Information | Details |
| Website | Motel Rocks |
| Return time | 14 days |
| Return medium | Via Mail |
| Refund method | Original payment method |
| Contact | 08081645850 |
| Email Service | help@motelrocks.com |
What items are eligible for returns?
What is Motel Rocks Return Method?
Following are the return methods at Motel Rocks:
To track your return parcel, use your order number at Motel Rocks Tracking. If you can’t return unwanted items within 14 day return policy, contact the customer service team before the policy expiration date via email at help@motelrocks.com or live chat for immediate assistance.
Returning for Store Credit (UK and US)
Returns for store credit are completely free. When you choose this option, your refund will be issued as a digital gift card code, which will be emailed to you once your return has been processed. Please note that once the store credit is issued, it cannot be converted into a monetary refund; if you wish to change your return method, you must contact the customer service team before shipping your items.
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What is Motel Rocks Refund Policy?
Motelrocks offers refund processes for various return providers, with refunds taking 48 hours to complete. For UK swap returns, it takes 5-7 working days from the date of delivery, with tracking provided by the Royal Mail. Rebound returns take 5-7 working days from the date of shipment, with tracking available at Motel Rocks Tracking. Rebound returns can travel through two separate facilities, so if two scans show “delivered”, the later scan will be the end of the parcel’s journey.
Europe’s Alaiko returns take 5-7 working days from the date of shipment, with tracking provided. Loop returns in the USA issue refunds as soon as the parcel is delivered, with tracking numbers used to check the status of the parcel. If your return falls outside the advised time, contact customer service at help@motelrocks.com or use the live chat.
What is Motel Rocks Exchange Policy?
Swap is offering store credit, exchanges, or cash refunds for items. Customers have 14 days from delivery to return or exchange items in brand-new condition with tags attached. UK customers must pay £1.99 for refunds, which will be deducted from the refund amount.
If you are returning an exchanged item there will be a cost of £1.99 to pay upfront through the returns portal. Unfortunately, company do not offer exchanges for customers outside of the UK/USA – you will need to place a new order and return your original item for a refund. You can read about how to return your item from different areas here.
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Motel Rocks Delivery and Shipping Policy
Orders placed on Amazon and Royal Mail are shipped within 48 hours, with standard shipping costs of £2.95 and free over £75. Orders placed on Monday to Friday before 7:00 PM will arrive the next working day, while orders placed after this time will be dispatched on the next working day. If your area is not covered by Amazon’s delivery service, your parcel will be delivered by Royal Mail, with a cut-off of 5:00 PM.
Express Saturday delivery costs £5.99, with orders placed on Friday before 7:00 PM arriving on Saturday and may require a signature. You can track your parcel using the tracking reference provided on your shipping confirmation.
What are Motel Rocks Return Exceptions?
Motel Rocks Return Policy by Country
United States and Canada
Customers in the United States and Canada have up to 30 days from the date of dispatch to return their orders. To be eligible for a refund, items must be in brand-new condition with all tags attached. In the U.S., returns are processed through the Loop Returns portal, and a $7 fee is deducted from the refund to cover return shipping costs. For Canadian customers, return shipping costs are not covered, and a return label or QR code is not provided upon registering the return. To initiate the process, U.S. customers can visit the official return portal.
Europe
The return policy for European customers may vary depending on the specific country. Customers are encouraged to check Motel Rocks’ official website for precise details regarding the return window. All returns are processed via the ReBound portal. Shipping costs may also differ based on the location, so it is advisable to visit the ReBound Return Costs page to understand the applicable charges before initiating a return.
Australia
Customers have 14 days from the date of delivery to initiate a return for items in brand-new condition with tags attached. Please note that only refunds are available for customers returning from Australia; exchanges are not offered for this region. Additionally, knickers are non-returnable due to hygiene reasons.
You are responsible for the return postage cost, which is A$30.30 when processed through our portal, and items must be sent to our UK warehouse. Once your return arrives, a refund to your original payment method will be issued within 5-7 working days.
Other Countries
For customers in other regions, Motel Rocks processes returns via the ReBound portal. The return window, shipping fees, and other conditions may vary depending on the country. Customers are advised to check Motel Rocks’ official website or contact customer service for country-specific details.
Motel Rocks Return Policy For Faulty items
Motelrocks is committed to resolving any faulty or incorrect items promptly. However, they cannot accept claims for orders over 6 months old. To address such issues, customers can contact their customer care team at help@motelrocks.com with their order number and a photo of the item with tags.
Motel Rocks Order Cancellation Policy
To cancel or amend your order, contact the customer service team immediately and use the “CANCEL” or “AMEND” titles. If your order has already been dispatched, they cannot cancel or make changes. They can only change delivery address details. To contact the customer service team, email help@motelrocks.com or use the live chat. Orders cannot be changed once dispatched.
Motel Rocks Gift Card Policy
Motelrocks offers an e-gift card for purchase on their website. The code is sent to the provided email address, not a physical copy. At checkout, the unique code can be entered before payment information.
If you encounter any issues with the gift card, contact customer service or use the live chat to speak with a team member. If you have lost or stolen the gift card then the company is not responsible to redeem your cash or gift card.
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Motel Rocks Contact Details
Motelrocks offers customer service through various platforms, including email help@motelrocks.com, phone 08081645850 and contact form. Opening times are Monday-Thursday: 8am-4.30pm (GMT) Friday: 7am-3:30pm (GMT) Closed on weekends and UK bank holidays., but are closed on weekends and UK bank holidays. Contact them via live chat, Facebook, or X.
Social Media Handles
FAQs
How do I return or exchange an item from the UK?
You have 14 days from the date of delivery to return or exchange items. All items must be in brand-new condition with tags attached. Returning for a refund costs £1.99, which will be deducted from your refund amount. Exchanges are free of charge.
How do I return an item from the USA or Canada?
You have up to 30 days from the date of dispatch to return your order. Items must be in brand-new condition with tags attached. US customers will have a $7 return fee deducted from their refund. Canadian customers need to cover the return shipping cost themselves.
How do I return an item from Europe?
You have up to 14 days from the delivery date to initiate a return. Items must be in brand-new condition with tags attached. Customers are responsible for covering the return shipping costs.
What items can I return?
Conclusion
Motel Rocks returns policy varies by region. For orders from the USA and Canada, customers have up to 30 days from the date of dispatch to return items in brand-new condition with tags attached. US customers incur a $7 return shipping fee, deducted from the refund, while Canadian customers must cover their own return shipping costs. UK customers have 14 days from delivery to return or exchange items, with a £1.99 fee deducted from refunds for return shipping.
Customers from other countries should initiate returns within 14 days of delivery and are responsible for return shipping costs. Certain items, such as underwear and bras, have specific return conditions due to hygiene reasons. Customers have reported challenges with the return process, including high return shipping costs and difficulties in processing returns.
