River Island Return Policy 2025 | 28 Days Free Return Window
Embark on a seamless return journey with River Island Return Policy—28 days to explore in-store marvels and online adventures. Uncover new desires or conquer unexpected quests while preserving items’ splendor and tags. Your satisfaction, our unwavering priority.
Shopping online or in-store comes with the occasional need to return an item—whether due to sizing issues, defects, or simply a change of mind. River Island, one of the UK’s most popular fashion retailers, has a structured return policy to make the process as seamless as possible.
Return Peried
28 Days
Exchange Time
No
Refund Process
7-10 Days
Shipping FEE
Non-refundable
Suggested For You New Look Return Policy
Details about River Island Returns:
| Information | Details |
| Website | River Island |
| Return time | 28 days |
| Return medium | In-store and Online |
| Exchange | No |
| Refund method | Original payment method |
| Contact | International Customers +44Â 344Â 576Â 6444 UK Customers 0344Â 576Â 6444 |
Return Conditions:
Before sending your item back, it must meet River Island’s return criteria:
What are the return methods at River Island?
You can return a product either via mail or go to the store. You can opt any of the one option whichever seems convenient to you.
In-store return to River Island:
Returning to a store is one of the fastest and easiest ways. First you need to locate the nearest River Island store. You just need to bring back your product at the store along with a receipt. You are allowed to make a return in-store. Visit the store and ask the store representative to inspect your return request.
Once they approve your return then you can make a return at the store. They will be happy to help you. You will have to give a reason why you want to return the product. Don’t forget to take a receipt or any proof of purchase, or gift receipt with you.
Online Return to River Island:
If you want to return your product via mail, Make sure that your product must be in its original condition and eligible to return. Provide details about your product order number, name, email and receipt and send us your package.
Try to return your items in an unopened stage. Go to the website and follow given prompts to make a return. You must ship your return item with its original receipt. When you are starting a return by an online method, your confirmation email will act as proof of purchase so you need to be sure to bring it.
River Island Exchange Policy:
River Island does not have much of an exchange policy. Company’s current policy allows for exchanges of online orders in UK stores. Exchanges cannot be processed in-store, if the original payment method for the online order was Klarna.
To proceed with the exchange, customers must bring their Dispatch Confirmation email as proof of purchase. This email acts as their order confirmation and facilitates the exchange process.
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River Island Refund Policy:
If you are not happy with the purchase that you made at River Island, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Customers will get their refund as the same mode of payment used for a purchase. You will not get a refund if you are returning swimwear and food.
For more queries, please contact River Island’s customer support department; they will help you to issue a refund, if you’re eligible.
River Island Return Policy Without a Receipt
If you need to return an item to River Island but don’t have a receipt, the return process may be limited. In most cases, proof of purchase is required, such as the original receipt for in-store purchases or the dispatch confirmation email for online orders. However, if you are returning a faulty item, River Island may still process the return within six months of purchase, even without a receipt. For in-store purchases, if you can’t provide proof of purchase, River Island reserves the right to refuse the return. Alternatively, they may offer an exchange or a refund in the form of a River Island Refund Card rather than a refund to the original payment method.
River Island Return Policy after 28 days:
River Island has a return window of 28 days. You must return your product within the standard time offered by the company. The return after 28 days will not be acknowledged.
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River Island Return Exceptions:
There are following products that are not eligible for return or exchange:
River Island Store Hours:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator. The store hours of the River Island in the United Kingdom (UK) are as follows:
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 9:30 AM | 9:00 PM |
| Tuesday | 9:30 AM | 9:00 PM |
| Wednesday | 9:30 AM | 9:00 PM |
| Thursday | 9:30 AM | 9:00 PM |
| Friday | 9:30 AM | 9:00 PM |
| Saturday | 9:30 AM | 9:00 PM |
| Sunday | 12:00 PM | 6:00 PM |
River Island’s Contact Details:
If you are from the UK you can contact at 0344 576 6444. For international customers, River Island’s contact number is +44 344 576 6444. You can use the contact form on their official website, if you contact through that form then they will respond to you within 48 hours.
Customer Service Hours:
The customer service hours of River Island are 8:00 AM to 7:00 PM GMT from Monday to Sunday, except UK bank holidays.
Social Media Handles
FAQs:
What is River Island return policy?
You can return your product within 28 days of purchase. The product must be returned in its original condition along with its receipt. River Island does not accept the return of used items.
In how many days can I get a refund?
You will receive your refund within 7 to 10 business days once you approve the refund. Refunds will be issued in the form of the original payment method. If you used a gift card then your refund will be issued in the form of store credit.
Can I make a return of opened products at River Island?
No, River Island does not accept the return of opened products. The product must be returned in its original condition as you have received.
Can I make a return of gift cards at River Island?
No, you cannot make a return of gift cards at River Island. However if you paid with gift cards then you are allowed to make a return but your refund will be issued in the form of store credit.
Can I return used products at River Island?
No, you are not eligible to return used products or if the product has no tags.Â
Can I make a return without a receipt to River Island?
River Island does not allow you to return without a receipt.
Conclusion:
Returning an item to River Island is a simple process as long as you follow their return policy. Whether you bought your item online or in-store, you have 28 days to return it, provided it is clean, unworn, and has the original tags attached. If you have your receipt or dispatch confirmation email, your refund will be processed quickly. For online returns, using the return portal ensures tracking and a smooth refund process.
