Pull and Bear Return Policy 2026 | How to Return Online & In-Store
Pull and Bear has a good return window, allowing its customers to return a product within 30 days of purchase. The return product must be in its original condition and its original packaging. Make sure that your product is not damaged and worn. The product must be in its good and sellable condition.
You have to provide the proof of purchase to get your refund back. Online returns via drop points cost £1.95, while home collection is £4.95. Note that original shipping costs are not refunded under any return guidelines.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
14 Days
Shipping FEE
Non-refundable
Details about Pull and Bear Return Policy:
| Information | Details |
| Website | Pull and Bear |
| Return time | 30 days |
| Return medium | In store & Online |
| Exchange method | In store & Online |
| Refund mode | Original form of payment |
| Contact | via Website |
What are Return Methods at Pull and Bear?
Customers can return their product via mail or in-store. Pull and Bear does not accept the products if they are damaged.
In-store Return to Pull and Bear:
If you are not satisfied with the purchase at Pull and Bear then you can make a return at Pull and Bear retail store within 30 days of purchase. You just need to bring back your product at the store, the product must be in its original packaging along with the receipt. Visit the store and meet a customer representative.
You can ask for help from them. Customer representative will check your product and receipt for eligibility. If they approve your product then you can make a return at a store. They will issue your refund immediately if your product complies with the Pull and Bear return policy.
You May Also Like To Visit Bershka Return Policy
Online Returns to Pull and Bear Via Drop Off Points:
For drop point returns, access the Pull and Bear returns portal to start the request and select “Drop Point.” Choose a carrier like Royal Mail, EVRi, InPost, or ASDA To You. A £1.95 fee is deducted from your refund. Show the QR code on your phone; printing is not required.
Each carrier requires specific actions for drop point returns. At Royal Mail, present the QR code at the Post Office counter, as postbox drop-offs are not accepted. For EVRi return, visit a ParcelShop, or scan the code at an InPost locker. At ASDA, scan at the To You desk or hand the parcel to a colleague.
If you have logged in to your account you can also get a return label from your account. You just need to login to your account then go to the “my Account” section and visit “My Purchases” and click Return Request.
Home Returns:
To start your return, follow the steps outlined in the designated section and make sure to select the home return option. A £4.95 fee will apply and be deducted from your refund. Securely package your items—original packaging is not required. After submitting your request, you’ll receive an email with all the necessary details. A courier will then contact you and collect the return from your home within 24 to 48 hours. No need to print a label—the courier will bring one.
What is Pull and Bear Refund Policy?
The product must be returned within 30 days of purchase. Your refund will be issued up to 14 business days in the original payment method. If you want a full refund the item must be returned along with the original receipt. If you make a return with a receipt then you will be able to get a refund in the form of payment method you used initially.
If you do not receive a refund within 14 working days you need to contact your bank or your card company. Make sure that your product is an unworn and undamaged, return must be made with all the required documents to get a full refund.
Pull and Bear Gift Card Policy:
If you want to return the gift purchase, you have to provide the Gift receipt. The refund will be issued in the form of Store credit or Voucher. You can use this store credit for future use to make a purchase at Pull and Bear’s retail store or website. Gift orders can be returned but you are not allowed to make a return of Gift Card. You have 30 days to make a return gift card purchase.
What are Pull and Bear Return Conditions?
Return of Faulty Products to Pull and Bear:
If you have received a damaged or defective product from the company, a wrong product that you don’t want then you need to inform the customer care department as soon as possible. They will make arrangements for pick-up or they are responsible to pay shipping charges.
How to Exchange Items at Pull and Bear?
As per Pull and Bear return policy, you can make an exchange within 30 days of purchase. The staff will facilitate you with the exchange service with a different item, style, size or color. If you want to make an exchange for a difference then you are not allowed to do so. You have to choose a different method.
First you need to return the purchase for a full refund and then place a new order. If you need more assistance please call at Pull and Bear’s customer service department. You can make an exchange both in-store and online.
Suggested For You Allbirds Return Policy
Pull and Bear Return Policy Exceptions:
As per Pull and Bear return policy, there are few exceptions:
Pull and Bear Return policy Without a Receipt:
You can still make a return at Pull and Bear if you don’t have a receipt. It would be recommended to make an in-store return without a receipt, because you have to submit valid government id at Pull and Bear. Your purchase receipt is included in the order dispatch email (It’s the QR code).
Contact Details:
You can call us at 877 287 1682. If you need more assistance please visit their website.
Pull and Bear Customer Service Hours:
Pull and Bear customer service hours are 8:00 AM to 5:00 PM from Monday to Friday. On Saturday 9:00 AM to 5:00 PM.
Pull and Bear Store Hours:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
Social Media Handles:
FAQs:
In how many days can I make a return to Pull and Bear?
You have 30 days to make a return at Pull and Bear. The product must be in its original condition along with a receipt.
How to return products to Pull and Bear?
Pull and Bear provides you two ways to return your product either you can visit the store or via mail. We have explained both methods above in detail for you.
In how many days can I get a refund?
You will receive your refund within 14 business days. Refunds will be issued in the form of the original payment method. If you used a gift card then your refund will be issued in the form of store credit. To get a full refund the product must be returned in its original condition.
How much will I have to pay in return?
Drop-off returns cost £1.95, home pickup is £4.95, and in-store returns are free.
Where can I find my receipt?
Locate the QR code in your order dispatch email or log into “My Account” > “My Purchases” > “Download QR.”
Can I cancel my order?
Please note that once the order has been prepared it will not be possible to cancel it.
Conclusion:
Pull and Bear allows returns within 30 days of delivery for unworn items with tags. Customers can return items for free in-store or pay £1.95 for drop-off and £4.95 for home collection. Original shipping costs are non-refundable.
Refunds are issued to the original payment method or as a store voucher for gifts. Special conditions apply to hygiene-sensitive items like underwear and swimwear, requiring intact seals. Use the Returns Portal to generate QR codes for all online returns.
