Kroger Return Policy 2025 | Refund Time & Conditions
Kroger Return Policy Returning a product can sometimes be a hassle, but Kroger Co. Family of Stores aims to make it a seamless process for customers. With a 30-day return policy, shoppers can return most items to any Kroger-owned store, regardless of where they originally made the purchase. This flexible policy ensures that customers can shop with confidence, knowing they have ample time to return or exchange items that don’t meet their expectations.
Whether you’ve purchased groceries, household essentials, or personal care products, Kroger provides multiple refund and exchange options to make the process convenient. Make sure that your product is not damaged and worn. The product must be in its good and sellable condition. You have to provide the proof of purchase to get your refund back.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
7-10 Days
Shipping FEE
Non-refundable
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Details about Kroger Return Policy
| Information | Details |
| Website | Kroger |
| Return time | 30 days |
| Return method | In- Store & Online |
| Refund method | Original payment method |
| Exchange period | 30 days |
| Contact | 1 800 576 4377 |
Conditions for Returns
Return methods at Kroger:
Customers can return their product via mail or in-store. Kroger does not accept the products if they are damaged.
Kroger In store Return Policy:
Kroger Online Return Policy:
If you are unhappy with the purchase and want to return your product via mail then you have 30 days. You must attach the return label with the product that you want to return. Return label is provided by the company, if you will not receive it at the time of delivery then you can also get it from their website.
Follow the given prompts on the website to get your return label. Choose whether you want a refund or exchange with another item. Pack the item properly in the box and affix the return label on the top of the box. The product must be returned in its original condition. Send the product back to the Kroger.
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Kroger Return Policy Exceptions:
As Kroger Return Policy is user friendly, but it would not allow you to return some of their product
Kroger will not allow you to get a refund for these items. However, you can exchange these products with another item for the same amount.
If you want to return these products, you must submit the original receipt. Otherwise you are not able to return the product.
Perishable items such as food and flowers are non-returnable products at Kroger. Kroger does not accept the return of opened, used or damaged products.
Kroger Refund Policy:
If you want a full refund, you must return the product within 30 days of purchase. You will get a store credit if you return the product without the original receipt. If you made a payment with a check your refund will be issued in the form of cash. If you used a credit card, EBT/SNAP card then your refund will be issued in the original payment method.
The time it takes to receive a refund depends on the original payment method used at the time of purchase. In-store cash refunds are processed immediately, allowing customers to receive their money back on the spot. However, credit and debit card refunds typically take 7-10 business days to reflect in the account.
Kroger Exchange Policy:
You can make an exchange within 30 days of purchase both in-store and online. As per Kroger exchange policy, some of the exchanges will depend on your location and store. You can simply get it replaced in-store and online if you have purchased the wrong color, style and size. In case of online exchange, you have to pay shipping charges.
Due to the unavailability of the product in stock, you can request for a refund. The store executives will examine your product and then tell you that you are eligible to return or exchange the product. If you are able to exchange the product, then you have 30 days for exchange. For more queries, you can contact our customer support department.
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Kroger Return policy without a Receipt:
Kroger Return policy allows its customer to return a product without a receipt. To get a full refund you must return the product with a receipt. If your order is under $10 and you make a return without a receipt then you will receive a cash refund.
If your order is above $10 and makes a return without a receipt Kroger will give the Kroger Company Family of Stores Merchandise Gift card. You can use it at any Kroger Family of stores.
What is Kroger’s return policy of Faulty Items?
If you received a damaged or defective product you can easily return or exchange your product. First you need to contact the customer support department as you receive your product and inform them about the damage. They will make further arrangements for return. In this case shipping charges will be borne by the company.
Kroger Store timings:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
The store hours of Kroger in the US are 7:00 AM to 10:00 PM from Monday to Sunday.
Kroger Contact details:
Please call at 1 800 576 4377.
Customer Service contact Number: 1 855 489 2503.
Send an email at KrogerPivacyOffice@kroger.com
Kroger Customer Service Hours:
Kroger customer Service hours are 7:00 AM to 12:00 AM EST from Monday to Friday. On weekends the customer service hours are 7:00 AM to 9:30 PM EST.
Kroger Social Media Handles
FAQs
Can I return an item without the original packaging?
Yes, but the item must be in resellable condition (unless defective).
Can I return groceries?
Yes! Perishable food items are covered under the Kroger Freshness Guarantee.
What happens if I lost my receipt?
Over $10 → Receive a Kroger Gift Card.
Under $10 → Receive a cash refund.
Conclusion
Kroger’s return policy is designed to be simple and customer-friendly, allowing returns within 30 days with multiple refund options. Whether you have a receipt or not, Kroger provides solutions like cash refunds, gift cards, or exchanges to ensure a hassle-free experience.
To make your return process quick and easy, always keep your receipt, check special return conditions for certain items like WIC purchases and alcohol, and visit the Customer Service Desk for in-store returns. If you need further assistance, Kroger’s customer support is always available to help!
