Hoka Return Policy 2025 | How to Exchange with Ease
Hoka offers a 30-day return policy for customers to exchange their items within 30 days of the original purchase date. Holiday purchases may have some exceptions within the 30-day window. If you purchase a pair of shoes online between November 1st and 24th December. The items can be returned until January 31st.
The 30-day window for online purchases commences upon receiving your order. The requirements mentioned may not be applicable to warranty claims. The consumer has a one-year period to return a defective product. The company will assess warranty claim requests on an individual basis after a year.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
10-15 Days
Shipping FEE
Non-refundable
Details of Hoka Returns:
| Information | Details |
| Website | Hoka |
| Return time | 30 days |
| Return medium | In Store & Online |
| Refund method | Original payment method |
| Contact | 866 491 3125 |
What is Hoka Return Method?
To return a product to Hoka, customers can choose to bring back their product by mail or in person at any outlet stores.
Hoka in store return Policy:
If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. If your return request is rejected then the store will process your exchange or credit your refund to the original payment method. You can reach out to the help desk for further details to make a return at the outlet store.
Hoka Return Policy Online:
Visit Now On Cloud Return Policy
How to Make a Warranty Claim?
The HOKA warranty applies to all products one year old from the date of purchase. Customers must provide proof of purchase and contact HOKA customer service to initiate a claim. Warranty claims are assessed on a case-by-case basis, and replacements or refunds are provided for defective materials and workmanship.
Conditions for Returns
Damaged or Faulty Items Returns:
If you receive a damaged or faulty product, you are eligible for a full refund or replacement, including return shipping costs. Contact HOKA customer service immediately with your order details and photos of the damage to start the return process.
What is Hoka Exchange Policy?
HOKA’s exchange policy requires a 30-day timeline, and all exchanges must be similar in nature. You can exchange your product in different sizes but the style must be the same. The staff will facilitate you with different sizes and colors. You have 30 days to exchange your product. If you want to make an exchange then it is necessary that the return product must be in its original condition. If you need more assistance, please contact the customer service department.
Refund Policy
HOKA aims to process refunds within 10 working days of receiving the returned item. Refunds are issued to the original payment method. However, customers should allow up to 15 working days for the refund to reflect.
Global-e Orders
For international orders processed via Global-e: No exchange service is offered. Customers must place a new order if they wish to exchange an item. A €10 return fee will be deducted from the total refund.
What is the Hoka return policy exception?
What is the Hoka Return Policy without a receipt?
Customers are required to provide their original invoice or store receipt for the purpose of returning or exchanging items. You can submit a shipment receipt to get a return or exchange if you made an online purchase. Without receipt your return request can be denied.
Hoka Return Policy after 30 days:
HOKA offers a 30-day return policy for non-defective shoes purchased within 30 days of the purchase date. The company accepts returns under warranty claims after 30 days. If your product does not have any manufacturing fault then you cannot return your product after 30 days.
What is Hoka Order Cancellation Policy?
Regrettably, they are unable to alter an order. A single item order can be canceled within 10 minutes of its placement. Orders with multiple items cannot be canceled once they have been placed. If you can’t cancel your order, Hoka provides your user-friendly return policy. So you can easily return them within the 30 day return window.
Hoka Store hours:
The store hours of Hoka in the US are 10 am to 7 pm from Monday to Saturday. On Sunday the store hours are 11 am to 6 pm.
Hoka Contact Details:
The company offers customer support through various channels, including email support at www.hokaoneone.com/help-center-contact.html, and an online complaint form at www.hokaoneone.com/. You can call them at 866 491 3125.
Social Media Handles:
FAQs:
What items cannot be returned to Hoka?
HOKA products cannot be returned for non-authentic or used items.
Can I return used products to Hoka?
HOKA products cannot be returned unless a warranty claim is made. The company mandates that shoes be returned in their original, unwashed, and unused condition. This stipulation is not applicable in a warranty claim. The statement requires a verifiable defect that is not due to normal wear and tear.
Conclusion
Understanding Hoka return policy is the key to ensuring a smooth shopping experience. With a generous 30-day window for returns and exchanges, Hoka provides flexibility for their customers. Whether you’re looking to exchange for a different size or simply return a product, knowing the process and requirements is essential. Make the most of your Hoka purchases by familiarizing yourself with their return policy, and enjoy the peace of mind that comes with hassle-free returns. Happy shopping and returning!
