Buckle Return Policy 2025 | Returns Without Receipt
Returning an item should be a hassle-free experience, and Buckle ensures that its return policy is designed to be customer-friendly and efficient. Whether you made your purchase online or in-store, Buckle offers a return window of 60 days from the date of purchase, allowing ample time for customers to decide if their purchase meets their expectations.
Beyond just accepting returns, Buckle also maintains high standards for product condition and proof of purchase. This guide provides detailed information about return eligibility, refund procedures, in-store and online return processes, and special conditions for different product categories.
Return Peried
60 Days
Exchange Time
No Exchange
Refund Process
3-5 Days
Shipping FEE
Non-refundable
Details of Buckle Returns
| Information | Details |
| Website | Buckle |
| Return Period | 60 Days |
| Refund Period | 3 – 5 Business Days |
| Refund Method | Original Payment Method |
| Exchange Period | No Exchanges |
| Return Mediums | Online, In-Store |
| Customer Support Hours | Monday – Friday: 8:00 AM – 10:00 PM CT Saturday: 8:00 AM – 10:00 PM CT Sunday: 12:00 PM – 6:00 PM CT |
| Phone Support | 800-607-9788 |
| guest.services@buckle.com |
Buckle Return Policy Without Receipt
You cannot return your items to any Buckle store location unless you have valid proof of purchase. Proof of purchase can be your shipping confirmation email, the packing slip you received, or your original sales receipt. If you do not have any of these, you will not be offered a refund for your return item.
Buckle Return Conditions
The following are the return conditions:
Buckle Refund Policy
All refunds and exchanges are processed based on the original payment method.
Buckle Exchange Policy
Unfortunately, Buckle is not offering exchanges at the moment. However, you can return your item simply and place a new order for what you want to purchase.
Methods to Return at Buckle
The following are the return methods for easy and flexible returns.
In-Store Returns
Online Returns via Mail
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Exceptions
Certain items may not be eligible for returns or exchanges due to their nature. Personalized or custom-made products, clearance or final sale items, and worn or damaged merchandise may not qualify for a refund or exchange. Additionally, items that do not meet Buckle’s return conditions may be denied a return or subject to a partial refund. Customers are encouraged to review product descriptions carefully before making a purchase.
Buckle Delivery and Shipping Policy
Buckle has a $6.99 standard shipping fee. The order usually arrives within three to five business days. The carrier is chosen by Buckle at the time of shipment, depending on the weight of the order and shipment. You can get free shipping if your order is above $99.
Express shipping has a standard fee of $16.99, and the order arrives within two business days. The expedited shipping has a $21.99 fee, and your order arrives within one business day.
| Shipping | Standard | Second Business Day | Next Business Day | Ship to Store |
| Continental US | $6.99 | $16.99 | $21.99 | FREE |
| Alaska and Hawaii | $21.99 | N/A | N/A | $21.99 |
| Military Orders (APO/FPO/DPO) | $6.99 | N/A | N/A | N/A |
| Military Orders (Standard US Physical Address) | $6.99 | $16.99 | $21.99 | N/A |
| BUCKLE Premier Credit Card Orders | FREE over $99 | $16.99 | $21.99 | FREE |
| BUCKLE Premier Credit Card Orders | FREE | $16.99 | $21.99 | FREE |
Buckle Gift Card Policy
You can get both plastic gift cards and e-gift cards at Buckle. If you order the traditional plastic gift card, it will arrive within 4 – 7 days. Meanwhile, e-gift cards are emailed directly to your email address instantly after purchasing.
Buckle gift cards can be used at Buckle store locations or on their website. These cards cannot be accepted for refunds, nor can they be redeemed for cash. Buckle will not be responsible if the gift cards are lost, stolen, or damaged.
Order Cancellation Policy
You can cancel your Buckle order by contacting guest.services@buckle.com or (800) 607-9788. The support team will try to cancel your orders as soon as possible. But if your orders have been shipped already, they cannot be revoked. But do not worry; if you cannot cancel your order, you can always return it after they arrive. You can follow the return guidelines and start your return process.
How to Return Faulty Items at Buckle?
Buckle offers a generous faulty return policy. If your items are damaged, defective, or faulty, you can return them to any Buckle store or online. You should bring your proof of purchase and the item to the store. It is better to contact the support team before returning your faulty item.
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Buckle Store Timings
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store.
Buckle Customer Service Hours
You can contact the Customer Service team at guest.services@buckle.com or (800) 607-9788. The customer support hours are Monday to Friday from 8:00 AM to 10:00 PM CT, Saturday from 8:00 AM to 10:00 PM CT, and Sunday from 12:00 PM to 6:00 PM CT.
Social Media Handles
FAQs
Can I return online purchases in-store?
Yes. Online purchases can be returned to any Buckle store for a free and faster refund process.
What if I lost my receipt?
If the original receipt is lost, Buckle may still accept the return with a packing slip or order confirmation email.
Are clearance items returnable?
Certain clearance or final sale items may not be eligible for returns. Always check the product description page.
What if I received a damaged product?
If you receive a damaged or defective product, contact Buckle Customer Support immediately to process a return or exchange.
Conclusion
Buckle’s return policy ensures a smooth and flexible return process for both in-store and online shoppers. Customers can shop with confidence, knowing they have the option to return or exchange items if they are not completely satisfied. The 60-day return window provides ample time to make a decision.
Whether returning an item in-store or via mail, the process is designed to be straightforward and user-friendly. By keeping receipts and ensuring items meet return conditions, shoppers can experience a seamless refund or exchange. If assistance is needed, Buckle’s customer support team is available to help.
