Zappos Return Policy 2026 | 60 Days Refund & 1-Year Store Credit
Zappos return policy allows returns within 60 days of purchase for a full refund to the original payment method. Account holders can return items up to one year for store credit. Items must be new, unworn, and in original packaging.
Guest checkout users are limited to a strict 60-day return window for refunds to the original payment method and are not eligible for the one-year store credit extension. While Zappos is owned by Amazon, it enforces this specific return policy independently. Fast refunds are issued immediately once the carrier scans the return package.
Return Peried
60 Days
Exchange Time
Available
Refund Process
Depends
Shipping FEE
Non-refundable
Additional Information about Zappos Return Policy:
| Information | Details |
| Website | Zappos |
| Return time | 365 days |
| Return medium | Online |
| Exchange | Available |
| Refund method | Original form of payment |
| Contact | 1-800-927-7671 |
What is Zappos Return Policy?
Zappos allows customers to return their items within 365 days of purchase if they are not satisfied with the product or its quality. The official Zappos website is the platform where users can request a return. The Zappos return policy outlines the points that must be followed when returning a product.
Ensure that your products are packed securely to prevent damage during shipping. It is imperative to ensure that all product parts that were initially packaged in the original box are properly packed. To ship shoes, it is necessary to include the shoe box within a shipping box. Avoid using the shoe box as a shipping box.
To avoid confusion when returning multiple items that won’t fit in one shipping box, print out different shipping labels for each box. To return multiple products in one box, attach one label outside the box and include the others inside.
What is Zappos Exchange Policy?
Zappos’s return policy allows customers to exchange their items if they are not satisfied with the product or do not like it. The company offers an exchange option for customers, rather than requiring them to return an item for a refund. The following points should be followed when exchanging a product.
The product to be exchanged must be in its original condition and unworn.
The original attachments, such as tags, should remain unchanged during the exchange process.
Please provide your shipping slip, order details, and sale receipt along with the exchanging product.
Zappos’s exchange policy permits one item exchange at a time, requiring a few hours for subsequent requests.
Zappos Refund Policy:
Eligible refunds are issued immediately. Please allow up to 24 hours for store credit. Some financial institutions may take up to 10 business days. After Pay may take up to 20 business days and PayPal up to 30 business days.
Refunds for some customers can take up to 30 days.
Guest checkout customer refunds will only be issued to original form of payment.
Afterpay refunds will be issued only up to the amount paid at the time of return.
What is Zappos Return Policy condition?
Zappos Returns Policy Faulty items:
You can contact Zappos customer service if you want to return a faulty, damaged, or defective item. To initiate an online return for a defective or incorrect item, please contact the customer care team at 1-800-927-7671 immediately. Include the following information: original order number, shipping address, image evidence of the damaged or defective items, P.O. number, and description of how the product fits. The customer service team will try to respond to you as soon as they can.
Exceptions
Zappos Order cancellation policy:
To cancel items from an order or a full order on Zappos.com, follow these steps:
1. Log in to your account and click on the order number you want to cancel.
2. Check all items you wish to cancel and click on the Cancel Checked Items button.
3. Select the reason for cancellation from the drop-down menu and click the Submit Cancellation button.
4. If your item(s) were successfully cancelled, the screen will say “Thanks! Your cancellation request has been successfully processed!”
Some changes can be made to an order without the need to cancel. Contact the Zappos Customer Loyalty Team at 1-800-927-7671 for assistance.
Note that some orders may be shipped quickly after placement, so it may not always be possible to cancel or make changes.
Shipping and Delivery Info:
FREE SHIPPING:
ANYWHERE in the United States including US territories and military APO/FPO addresses
SHIPPING SPEED:
Zappos VIPÂ members receive free expedited shipping.
Expedited Shipping : 1-3 business day shipping (shipping in 3 business days or less)
Expedited shipping is not available for shipments outside the continental United States or to military APO/FPO addresses
Standard Shipping : 3-5 business day shipping (shipping in 5 business days or less)
Zappos Contact Details:
Zappos provides customers with various customer service options, including calling the designated phone number at1-800-927-7671 which is available weekdays, or sending a text message at 1-833-927-7898 if the number is unavailable. These contact options cater to various Zappos services and ensure that customers receive exclusive service when convenient. To start texting, customers can message CHAT to a different Zappos contact number.
Social Media Handles
FAQs
In how many days can I make a return to Zappos?
You have 60 days to make a return at Zappos. The product must be in its original condition along with a receipt.Â
How to return products to Zappos?
Zappos provides you one way to return your product via mail.
What are the non-returnable products at Zappos?
There are following certain items that are non-returnable to Zappos:
1. Drones that have been used.
2. Any product that is damaged by you.
3. Custom order products.
Can I return without a receipt to Zappos?
If you have lost the receipt then you have to show valid id proof issued by the government to make a return at Zappos. They will offer you a refund in the form of store credit.
Can I make a return after 60 days to Zappos?
Yes, you can make a return after 60 days to Zappos but there are some limitations. Your refund will be issued in the form of store credit.
I would like to return a gift that was sent to me. How do I do that?
For assistance with returning a gift you received, please call the Zappos Customer Loyalty Team at 1-800-927-7671 for assistance returning the item. Please note that in order to assist you, zappos team will need the phone number, first and last name, tracking number or shipping address of the person who gifted you the item.Â
Conclusion
Zappos generous 60 -day returns policy offers customers the freedom and flexibility they need when shopping online. This policy allows for stress-free returns and exchanges, ensuring your satisfaction with every purchase. With our comprehensive guide, you can make the most of this return policy, and shop with confidence, knowing that Zappos has you covered.
Enjoy your shopping journey, knowing that you have the freedom to make returns or exchanges whenever necessary, and explore the wide range of products that Zappos has to offer. Happy shopping!
