Zales Return Policy 2026 | Can You Return Used Jewelry?
Zales is a famous jewelry store from where you can buy engagement rings, earrings, necklaces, game stone jewelry etc. Zales return policy offers easy return window for jewelry in 60 days and watches within 30 days of purchase or delivery. Those products will be eligible for return that would be in good and sellable condition.
Watches must be in their original packaging along with an instruction manual and warranty card. If they want to return a smart watch they need to un-sync and erase all data stored in it. Jewelry must be in good condition with all its original accessories. The original box and packaging must be intact at the time of return.
Return Peried
30-60 Days
Exchange Time
30-60 Days
Refund Process
10-14 Days
Shipping FEE
Non-refundable
Details of Zales Return Policy
| Website | Zales |
| Return period | 30 days for jewelry 60 days for watches |
| Return medium | In-store, online |
| Refund method | Original payment method. |
| Exchange period | 30 days for jewelry 60 days for watches |
| Contact | 855-915-4139 |
What is the Return Method at Zales?
To return a product to Zales, customers can choose to bring back their product by mail or in person at any outlet stores.
In-Store Return at Zales:
If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it.
If your return request is rejected then the store will process your exchange or credit your refund to the original payment method. You can reach out to the help desk for further details to make a return at the outlet store.
Return via Mail:
sjix-processing, 375 ghent road, akron, oh 44333
To make a successful return at store or online, customers make sure that the item is in its original condition, unused, and unworn, and there should not be any fault to it. Product must be in that condition as it was received.
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What is Zales Exchange policy?
If customers are not satisfied with the purchase and they want to exchange the product, they are free to ask for an exchange. According to Zales return policy, your product must fulfill the return requirements to make an exchange or return the product. The store executives will examine your product and then tell you that you are eligible to return or exchange the product.
If you are able to exchange the product, then you have 60 days for jewelry and 30 days for watches to exchange. Items such as special order watches, customer designs as well as pierced earrings are not eligible for exchange.
What is Zales Refund policy?
If you return your product in store, customers can expect their refund within 30 days. For online return, your return is processed within 5 days after it is received by the company, after that you can expect your return within 5-7 business days. The refund will be issued to the same original payment method as you used initially.
If you paid with cash at the time of purchase, if the amount is more than $500 then the refund will be given by a check. The check will be issued within 21 days. For Trade-in purchases, then customers will receive the original or similar one. If you used a debit or credit card then your refund will be issued to the same bank account.
What is Zales return policy exceptions:
What is Zales return policy without a receipt?
In case you don’t have a receipt, Zales provide an alternate option for returns and exchange. You will be able to make a return to Zales as long as you have an alternative. You can submit a shipment receipt to get a return or exchange if you made an online purchase.
Zales store timings:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
Zales contact details:
You can contact us 1 855 915 4139. Chat with Support is available on the official website.
Zales Customer Service Hours:
Please keep in mind that these are the regular Customer Service hours, and they may be subject to change on holidays or special occasions. It is recommended to verify these hours with the Customer Service team directly if needed.
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 7:00 AM | 1:00 AM |
| Tuesday | 7:00 AM | 1:00 AM |
| Wednesday | 7:00 AM | 1:00 AM |
| Thursday | 7:00 AM | 1:00 AM |
| Friday | 7:00 AM | 1:00 AM |
| Saturday | 9:00 AM | 10:00 PM |
| Sunday | 10:00 AM | 9:00 PM |
Zales Social Media Handles:
FAQs:
In how many days can I return a product at Zales?
You can return most of their product within 30 days of purchase. But for jewelry Zales extend its return window you are allowed to make a return within 60 days of purchase.
In how many days can I get a refund?
As per Zales Return Policy, you will receive your refund within 5 to 7 business days. Refunds will be issued in the form of the original payment method.
Can I return the opened package at Zales?
You will be able to make a return as long as your product is in its original condition and unsealed. Zales does not accept the return of opened products.
What happens if I receive faulty products?
If you received a damaged or defective or wrong product from the company then you need to contact the customer support department as soon as possible. Inform them about the defective product and send them clear pictures of any damage. If the product has been worn, damaged or altered by you then return will not be accepted.
Can I return gift items at Zales?
Yes, you may return your gift items at Zales. Gift card itself is not eligible to return.
Conclusion:
Zales offers a flexible return policy for jewelry and watches, allowing customers to return or exchange items within 30–60 days, depending on the product category. To qualify, items must be in original, unworn condition with complete packaging and accessories.
Refunds are processed to the original payment method within 5–14 days after approval. While return shipping fees are non-refundable, Zales provides multiple return options, including in-store and mail, making the process convenient for customers.
