Vision Express Return Policy 2025 | Eyewear Warranty & Guide
Vision Express allows its customers to make a return, if they are not happy with the purchase. If they do not find exactly what they want, Vision Express always wants customer satisfaction so you can easily return your purchase. Vision Express return policy has a best return window, allowing its customers to return a product within 100 days of purchase or delivery.
During this return window you can request for a full refund or choose to exchange. Also Vision Express provides you with a 100 days guarantee on their products. The return product must be in its original condition and its original packaging. Make sure that your product is not damaged. The product must be in its good and sellable condition.
Return Peried
100 Days
Exchange Time
100 Days
Refund Process
10 Days
Shipping FEE
Non-refundable
Details About Vision Express Return Policy
| Information | Details |
| Website | Vision Express |
| Return time | 100 days |
| Return medium | In Store & Online |
| Refund method | Original mode of payment |
| Contact | 0800 038 2177 |
Vision Express Return Policy Conditions
Return Methods at Vision Express:
Customers can return their product via mail or in-store. Vision Express does not accept the products if they are damaged. In store purchases can only be returned to Vision express’s store, you are not allowed to make a return via mail.
In-store Return to Vision Express:
If you are not satisfied with the purchase at Vision Express then you can make a return at Vision Express retail store within 100 days of purchase. You just need to bring back your product at the store, the product must be in its original packaging along with receipt, invoice or valid government-issued photo id.
Visit the store and meet a customer representative. You can ask for help from them. Customer representative will check your product and receipt for eligibility. If they approve your product then you can make a return at a store. They will issue your refund immediately if your product comply with Vision Express return policy.
Vision Express Online Return Policy
As per Vision Express return policy, if you are not satisfied with the purchase you can return it within 100 days of purchase. You must attach the return label with the product that you want to return. Return label is provided by the company, if you will not receive it at the time of delivery then you can also get it from their website. For all online orders we aren’t able to exchange items.
Follow the given prompts on the website to get your return label. Pack the item properly in the box and affix the return label on the top of the box. Don’t forget to include the order number. You can use UPS or FedEx courier service.
Vision Express Exchange Policy
According to Vision Express standard return policy you can exchange your return product with any product. You will have to pay the difference if your chosen product is higher in value then the return product.
Vision Express will give you a refund if your replacement product is lower in value. You can replace your product within 100 days of purchase. The return product must be undamaged and must fulfill the Vision Express’s return policy requirement. For more queries contact the customer service department.
Vision Express Refund Policy
Vision Express Return policy is quite generous, they will allow you to return your product and you can request for a refund. After receiving your product, Vision Express will initiate your refund process and it may take 10 days to validate your return product.
Your refund will be issued in the form of the original payment method. If you damaged the product then Vision Express will not allow you to return that product. To get a refund, the product must be returned in its original condition as you received. You will not get a refund if you make a refund request against custom orders.
Keep In Mind
Shipping fee and other handling charges are non-refundable.
Vision Express Return policy Exceptions
As per Vision Express return policy, there are few exceptions:
Vision Express Cancellation Policy
Cancellation of orders for products can be done before issuing and processing the invoice. To cancel a purchase order, use the unique tracking identity number.
We will cancel the order and initiate a refund within two working days, using the same payment method for future purchases. Refunds are subject to bank policies and charges. Orders for prescription eyeglasses and sunglasses cannot be canceled once placed.
Vision Express Faulty Returns Policy
You can contact Vision Express customer service if you want to return a faulty, damaged, or defective item. Include the following information: original order number, shipping address, image evidence of the damaged or defective items, P.O. number, and description of how the product fits. The customer service team will try to respond to you as soon as they can.
Vision Express Return Policy Without Receipt
If you don’t have a receipt, Vision Express can still process your return or exchange. You’ll need to provide proof of purchase, such as a bank statement, or they may offer store credit based on the current value of the item. Contact customer service for assistance.
Vision Express Contact Details
You can contact the Vision Express Customer Service team on their website and have a chat with their agent. You can also call Vision Express customer support at 0800 038 2177.
Vision Express Customer Service Hours:
You can contact the Vision Express Customer Service team from Monday to Friday: 8:30 am – 6 pm, Saturday: 9 am – 5 pm, Sunday: 10 am – 4 pm.
Vision Express store timings:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
Vision Express Social Media Handles
FAQs:
In how many days can I make a return to Vision Express?
You have 100 days to make a return at Vision Express. The product must be in its original condition along with a receipt.Â
How to return products to Vision Express?
Vision Express provides you two ways to return your product either you can visit the store or via mail. We have explained both methods above in detail for you.
Can I return without a receipt to Vision Express?
If you have lost the receipt then you have to show valid id proof issued by the government to make a return at Vision Express. They will offer you a refund in the form of store credit.Â
Can I return the online purchase to the Vision Express Store?
Yes, you can return online purchases to the Vision Express store. Don’t forget to bring original receipt, order number, photo Id along with a product.Unfortunately, you cannot return in store purchases via mail.
Conclusion:
The 100-day returns policy offers peace of mind for customers by giving them ample time to ensure their purchase is right. Whether you bought your item in-store or online, the process to return or exchange is straightforward, making it easy to get your refund or exchange quickly. With clear terms, flexible return options, and the assurance that your statutory rights remain protected, you can shop confidently knowing you have time to reconsider your purchase.
