Crocs Return Policy 2025 | How to Get Your Money Back?
If you are unsatisfied with your purchase from Crocs or the product is not according to your style, you can return it back. Crocs gladly accepts returns back in 45 days from the date of purchase or delivery.
You can return your online and in-store purchases to Crocs. Both have a return date of 45 days. The return product must be in its original condition and its original packaging. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition.
Return Peried
45 Days
Exchange Time
45 Days
Refund Process
10-14 Days
Shipping FEE
Non-refundable
Details of Crocs Returns:
| Information | Details |
| Website | Crocs |
| Return time | 45 days |
| Return medium | In store and Online |
| Exchange medium | In store and Online |
| Refund method | Original payment method |
| Contact | 1-866-306-3179 |
Crocs Return Methods:
Crocs In-store Returns:
You can return your items to Crocs within the 45 -day window. The Crocs store returns are hassle-free. All you need to do is bring your items and their original sales receipt, and the store assistant will help you with your return. The refunds will be credited to the original payment.
The refunds will be provided in merchandise credit if you do not have a receipt. If you are returning online purchases to the store, your refund will be made to the card you used while purchasing. You can return or exchange the items if they are unused and in original condition, along with their tags attached to an original sales receipt.
Crocs Online Return Method:
You can return your online purchase to Crocs by following the given steps:
Crocs Exchange Policy:
You have a period of 45 days to get an exchange for your item without being charged extra. Make sure that your item is in pristine condition. It will take 14 days for your exchange to get processed. According to Crocs return policy, the exchange will be possible if your product must be in its original condition.
Crocs does not accept your product for an exchange if it is damaged or unsealed. Furthermore, you cannot exchange used products at Crocs. Due to unavailability of the product, the company has a right to deny exchange.
People Also Search For REVOLVE RETURN POLICY
Crocs Refund Policy:
Crocs has a very generous return policy. You can return or exchange your product easily or get your refund. After receiving your product, Crocs will assess your order quality and check whether you are eligible for refund or not, then they will initiate your refund process. If your order is found good on quality terms, you will receive a confirmation via email when your refund has been processed.
Refunds will take place in the original method of payment you used initially. You will receive your refund within 10 -14 business days. It can take more time to reflect back depending on your bank processing time.
Keep in Mind
Shipping fee and other handling charges are non-returnable.
Crocs Return Conditions:
What is Crocs return policy without a receipt?
Some proof of purchase is required to make a return at Crocs. If you want to get a refund you must submit a proof of purchase so they can easily verify your purchase. If you purchase from their website you can use that confirmation mail as a proof of purchase.
If you made a payment using cash and there are no identifiable records of that specific transaction then you are not allowed to make a return or exchange.
Canceling or Changing an Order
Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.
Crocs Return Policy for Faulty Items:
If you have received a damaged or defective product from the Curated then you can return or exchange the product but you need to inform the customer support department as soon as possible.
Crocs Return Policy Exceptions:
Crocs Store Hours:
You can find store hours on Crocs Store Locator.
Crocs Contact Details:
You can call us at 1 866 306 3179. To get instant responses you can take advantage of Live Chat.
Crocs Customer Service Hours:
You can call Crocs Customer Service in following hours during the weekdays.
| Day | Operating Hours |
|---|---|
| Monday | 24 Hours |
| Tuesday | 24 Hours |
| Wednesday | 24 Hours |
| Thursday | 24 Hours |
| Friday | 24 Hours |
| Saturday | 9:00 am-9:00 pm EST |
| Sunday | 24 Hours |
Social Media Handles:
FAQs:
What is Crocs Return Policy?
Crocs allows you to return most of the items within 45 days of purchase. The product must be returned in its original condition.
In how many days can I get a refund?
You will receive your refund within 10-14 business days. Refunds will be issued in the form of the original payment method. If you used debit or credit card then your refund will be issued in the form of debit/ credit card.
Is there an exchange policy at Crocs?
Yes, you are allowed to make an exchange of the product at Crocs.
Can I return used products at Crocs?
No, Crocs does not accept the return of used products. The product must be returned in its resalable condition and unused.
Conclusion:
Crocs makes the return process simple and hassle-free, ensuring that customers can shop with confidence. Whether you bought the wrong size, received a defective pair, or simply changed your mind, their 45-day return policy allows you to return unworn and unwashed items with ease. Online purchases can be sent back using a pre-paid UPS shipping label, while in-store returns offer a quick way to get a refund.
To avoid any issues, make sure your Crocs are in original condition with the receipt included and initiate the return within the allowed time frame. If you have any questions, Crocs’ customer support team is available via phone, live chat, and email to assist you.
