Adidas Return Policy 2025 | Extended Return Window Explained

Shopping for sportswear, sneakers, and apparel should be a seamless experience, but sometimes, products might not meet expectations. Whether it’s an issue of fit, a change of mind, or a defective item, Adidas offers a structured return, exchange, and refund policy to ensure customer satisfaction.

Adidas’ return policy varies based on region and purchase channel, ensuring compliance with local regulations while providing customers with a flexible and transparent process. Standard returns are typically accepted within 30 days of purchase in the United States and most global markets, while in Mainland China and Hong Kong, the return window is 7 days from the delivery date. For products with verified defects, Adidas extends the return period up to 3 months (90 days) from the date of purchase.

Return Peried

Upto 90 Days

Exchange Time

Upto 90 Days

Refund Process

07-14 Days

Shipping FEE

Non-refundable

Information About Adidas Returns:

Information	Details
Website	Adidas
Return time	30 days
Return method	In-Store and Online
Refund mode	Original payment method
Exchange period	30 days
Contact	1-800-982-9337

Return Windows

1. Standard Returns (No Quality Issues)

These returns apply when customers wish to return an item due to personal preference, such as incorrect size, color, or dissatisfaction with the product.

Mainland China & Hong Kong: Customers must initiate returns within 7 days of receiving the product.
United States & Global Markets: Adidas allows a 30-day return window from the date of purchase, giving customers ample time to evaluate their purchase.

2. Quality-Related Returns (Defective Products)

For items exhibiting manufacturing defects, Adidas extends the return period:

Customers can return defective products up to 3 months (90 days) from the purchase date.
A verification process ensures that the defect is legitimate and not caused by misuse.

Other Region Variations

Region	Return Window	Return Method
Mainland China & Hong Kong	7 days from delivery	Returns must be processed via SF Express
United States	30 days from purchase	Returns accepted via UPS or in-store
Europe & Other Regions	Varies by country	Country-specific return carriers may apply

Conditions for Returns

Product Condition

The item must be unused, unwashed, and undamaged.
It must retain all original packaging, including tags, stickers, and labels.
Shoe returns must include the shoebox, which must be in good condition.

No Visible Wear or Alterations

Adidas will reject returns if the item has visible scuffs, stains, odors, or signs of use.
Any modifications, such as embroidery or alterations, void return eligibility.

Proof of Purchase is Mandatory

Customers must provide a receipt, order confirmation email, or order number.
Without proof of purchase, Adidas reserves the right to deny the return or offer store credit instead.

Accessories & Additional Components

Any accompanying items, such as instruction manuals, extra laces, keychains, or promotional gifts, must be included.

Exclusions: Items That Cannot Be Returned

Items that feature custom embroidery, engravings, or special designs are non-returnable.
Underwear, socks, swimwear, and limited-edition apparel cannot be returned unless defective.
Products bought from department stores, retail partners, or other third-party sellers must be returned to the original retailer.
If a defect was disclosed at the time of purchase, such as factory-second goods, they are non-returnable.

Adidas Return Policy Overview - visual selection

Adidas Return Policy without a Receipt:

Adidas does not accept the return without a receipt. You have to submit a receipt to make a return. For online purchases, confirmation email will be worked as a receipt. Bring the items to the store along with a receipt in its original condition.

Adidas Return Policy after 30 Days:

You are not allowed to make a return after 30 days to Adidas, if you return your product via mail then it may take 10 more days to ship back to the adidas. In that case, your return will be accepted after 30 days. Otherwise your return will not be accepted, you have to make a return within 30 days of purchase.

Adidas Holiday Return Policy:

Customers and recipients of gifts have more time under Adidas Holiday Return Policy to complete an exchange or a refund. For up to 60 days following the date of purchase or delivery, refunds are accepted on any items bought between the middle of November and the middle of January.

Adidas Returns Process

Adidas offers two primary return methods: online returns and in-store returns. The process varies slightly depending on the purchase channel.

Online Purchases

Customers who purchased from the Adidas website or app must follow these steps:

Initiate a Return Request

Log into the Adidas account or guest portal and submit a return request.
Select the product(s) for return and indicate the reason.

Print a Prepaid Return Label

In the U.S., a prepaid UPS label is provided for easy returns.
In Hong Kong, customers must use SF Express for return shipping.

Ship the Product for Inspection

Pack the item securely, including all original packaging and accessories.
Adidas will inspect the product upon arrival.

Refund Processing

If approved, refunds are processed within 7–15 business days after the inspection.

In-Store Purchases

Customers who purchased from an Adidas retail store must return their product to any Adidas store within the same country.

A valid receipt is required for a refund to the original payment method.
If the receipt is missing, Adidas may offer store credit instead of a refund.

Exchanges

Adidas has strict exchange policies, depending on the region:

Exchanges are allowed for size or color swaps if the item is in stock.
In the United States, direct exchanges are not available. Customers must return the item and repurchase the correct one after receiving a refund.

Adidas Refund Policy:

Adidas Return policy is quite generous, they will allow you to return your product and you can request for a refund. After receiving your product, Adidas will initiate your refund process and it may take 10 to 14 days to direct the refund in your account.

Refunds will be issued in the form of the original payment method, refund takes more time because it depends on the back processing time. In case if you will not get a refund after 14 days, you can reach out to your bank or Adidas customer support. Shipping fee and other handling charges are non-refundable.

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Adidas Exchange Policy:

According to Adidas return policy, return your items within the return window. The product must be returned in its original condition as you received. For exchanges, Adidas takes 1 to 2 working days to process your return. Exchanges can be made in store or via mail.

The product must be in its original condition. It is recommended that you go to the store to exchange your product because it is convenient and all the processes are in front of you. For more queries, you can contact our customer service department.

Adidas Policy of Order Cancellation:

You have 15 minutes to cancel or change after placing your order. Go to the order tracker section and enter the order number and email address. Click the button “cancel items”, this button appears only for 15 minutes. Select the items which you want to cancel.

Once your cancellation has been processed we will send you a confirmation email. If the order has been shipped then you cannot make changes or cancel your order.

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Special Cases

Certain return scenarios require additional steps or have unique policies. Adidas has specific procedures for handling defective items, gift returns, and lost shipments, ensuring customers receive fair resolutions while maintaining product integrity.

Defective Items

If a product is found to be faulty or defective, customers must provide visual proof and a detailed description of the defect. This can include photos highlighting the issue and a written explanation of how the defect affects the product’s functionality.

Once submitted, Adidas will review and verify the defect to determine if it qualifies for a refund or replacement. The decision is made based on the extent of the defect and whether it falls under manufacturing flaws rather than damage caused by improper use. If approved, customers may either receive a full refund or an exchange for the same product, depending on stock availability.

Gift Returns

For products received as gifts, Adidas follows a store credit policy instead of processing refunds to the original payment method. If a customer returns a gifted item, the refund will be issued via an Adidas gift card, which can be used for future purchases online or in-store.

This ensures flexibility for the recipient while protecting the original purchaser’s payment details. Customers must provide proof of purchase or a gift receipt to initiate the return process.

Lost Shipments

Adidas is not responsible for lost or missing return shipments once they leave the customer’s possession. To prevent complications, customers should retain their tracking number and closely monitor the return shipment status.

If a package is lost in transit, customers may need to contact the designated courier service (e.g., UPS, SF Express) to file a claim. Adidas cannot issue refunds for returns that do not reach the inspection facility, emphasizing the importance of using trackable return shipping methods.

Adidas Contact Details:

You can call at 1 800 982 9337. You can send an email at customercareuk@adidas.com. For more queries you can visit official website.

Adidas Customer Service Hours:

Agent chat support is available 5:00 AM to 8:00 PM PT from Monday to Sunday. Call agent available from 5:00 AM to 8:00 PM, Monday to Sunday. Chatbot support available 24 hours a day for whole week.

Adidas Store Timings:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of Adidas in the UK are 10:00 AM to 8:00 PM from Monday to Saturday. Sunday timings are 11:00 AM to 5:00 PM.

Social Media Accounts:

FAQs:

What is Adidas’ standard return policy?

Adidas allows customers to return items within 30 days of receiving their order. To qualify for a return, products must be in their original condition and packaging, including all components like tags, stickers, and accessories. Personalized items and certain limited editions may have different return policies.

Can I return items purchased in an Adidas retail store?

Yes, items purchased at an Adidas retail store can be returned to any Adidas store within the same country. A valid receipt is required for a refund to the original payment method. If the receipt is missing, Adidas may offer store credit instead.

How long does it take to receive a refund?

Once your return arrives at an Adidas warehouse and passes the quality inspection, the refund process is initiated. If you chose an e-gift card as the refund method, you’ll receive it via email immediately after approval. Refunds to the original payment method can take up to 14 business days, depending on your bank.

Can I return items purchased with a gift card?

Yes, if you return an item purchased with a gift card, the refund will be issued as a new digital gift card and emailed directly to the email address on file for the order. For orders paid partially with a gift card, the gift card balance will be refunded in full before refunding the credit card on file.

Are there extended return periods during the holidays?

Yes, Adidas often extends the return period during the holiday season. For example, eligible store purchases between October 24th and January 13th may have a 60-day return period. Specific dates and policies can vary each year, so it’s best to check Adidas’ official website for the most current information.

Conclusion

In conclusion, Adidas’ return, exchange, and refund policies are designed to provide customers with a clear and efficient process, ensuring satisfaction across various purchase scenarios. By adhering to the specified guidelines—such as initiating returns within the designated time frames, maintaining products in their original condition, and including all necessary documentation—customers can navigate the return process with ease. It’s important to note that policies may vary based on region and purchase channel, so consulting Adidas’ official resources or contacting customer service for region-specific information is advisable. This approach ensures that customers can confidently manage returns, exchanges, or refunds, maintaining a positive experience with the Adidas brand.