Anthropologie Return Policy 2026 | Shipping, Refunds & Time Limits
If you are not satisfied with the merchandise purchased from Anthropologie, you don’t have to worry, as Anthropologie offers easy returns for their items. For return, refund and exchange within 30 days, we will credit your original form of payment, while returns after that period will receive a merchandise credit. Please report any missing or damaged items within 30 days of the shipping date, and note that specific policies apply to furniture, wedding gowns, and final sale items.
If you purchased the merchandise from any independent department, you must return it to where it was purchased. You cannot return the items purchased online or in-store to Anthropologie Home Outlet or any pop-up shop location. A $5.95 restocking fee for return will be deducted from your refund unless you want to exchange your item.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
1-2 Weeks
Shipping FEE
Non-refundable
Details About Anthropologie Returns
| Information | Details |
| Website | Anthropologie |
| Return Period | 30 Days |
| Refund Period | 1-2 Weeks |
| Refund Method | Original Payment Method, Store Credit |
| Return Mediums | In-Store, Online |
| Customer Support Hours | Monday-Friday: 8:00 AM–10:00 PM ET Saturday-Sunday: 8:00 AM to 9:00 PM ET |
| Phone Number | calling 800-309-2500 texting at +1(800)309-2500 |
What are Anthropologie Return Conditions?
The following are the Anthropologie Return policy conditions:
What is Anthropologie Refund Policy?
Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
There may be some delays depending upon your method of refund. The refund will be issued to your original payment form within the next 1-3 business days, and for credit to issue to your bank account, it will take two billing cycles. Return slip and return label will help your refund to process faster. You will receive merchandise credit as a refund for the gift card purchases.
Anthropologie Exchange Policy
You have 30 days to exchange the items at Anthropologie. The returns made without the receipt will be eligible for exchange for the current selling price. The items that are to be exchanged can be of the same or greater value.
You can get an exchange for an item in a different size or color, a different item, a broken or damaged item, wrong item. You might be required to show a valid government ID for an exchange. The jewelry returns are eligible with the original packing slip.
What items are excluded from return policy?
The following are the return exceptions at the Anthropologie store:
Anthropologie Final Sale Policy
The following are the items that cannot be returned or exchanged at Anthropologie:
Anthropologie Price Adjustment
A one-time price adjustment will be granted on full-price purchases only if an original sales receipt is presented within 14 days of purchase.
How many return methods offered by Anthropolgie?
Anthropologie provides the following methods for their customers to make a return.
Online Returns:
You need to follow these steps for an online return:
In -Stores Returns:
You can return your items to the Anthropologie store within 30 days. You can return your items to any Anthropologie store all over the United States or Canada. The items purchased from Anthropologie stores must be returned to a store location.
You can go to the Store Locator on the Anthropologie website to find the nearest Anthropologie store to you. You must bring your merchandise with the original sales receipt, packing list, and order confirmation email to get the refund in the original payment form.
Returning Furniture & Select Decor
Furniture and select décor delivered via our Unlimited service can be returned or exchanged within 30 days of delivery if in saleable condition. These items must be shipped back through our delivery service and cannot be returned to a store. Be aware that select upholstery is subject to a 25% restocking fee plus applicable taxes, while the initial delivery fee is non-refundable. If you need to return oversized UPS items, a $5.95 shipping charge will be deducted from your refund.
If your item is damaged or you have other concerns, please contact our Furniture Specialists immediately. For Unlimited Delivery items, specialists will schedule a complimentary return pickup, whereas oversized UPS items require a return label. Refunds are issued once the items are processed at the warehouse.
Returning Wedding Gowns and Bridal Sets
- Items must be unworn, unaltered, and in original packaging with all tags attached.
- Made-to-order gowns are final sale, while standard gowns incur a $25 restocking fee.
- They may not be returned to stores unless originally purchased at a store location.
- Initiate returns easily via your Account Order History or the Order Status page.
Anthropologie Delivery and Shipping Policy
Anthropologie provides free shipping for orders over $50. The following are the shipping and delivery methods:
| Shipping Type | Order Total | Shipping Cost | Delivery Time (Business Days) |
|---|---|---|---|
| Standard | Below $50 | $6.95 | 4-8 |
| Express | Any | $19.95 | 2-3 |
| Overnight | Any | $25.95 | 1-2 |
Anthropologie Gift Card Policy
Anthropologie provides e-gift cards as well as physical gift cards. You can send these cards anywhere in the United States. Anthropologie gift cards with pins can be used on their website and in stores. Gift cards without pins can only be used in-store. Call 1-800-920-5656 to find the balance of your gift card. You can also check the balance online or by visiting a store in person.
Anthropologie Return Policy without Receipt
You can return your items without a receipt at Anthropologie stores. But the return is only eligible for an exchange for an item of the current selling price. You can exchange the item for the same or a greater amount of the item.
Order Cancellation Policy
As soon as anthropologie receive your order, we start working on it right away. While we’re unable to make changes to an order after it’s placed, you do have a short window of about 30 minutes to cancel items before they begin processing.
If you successfully cancel your order, you will receive a confirmation email. However, you have the option to return the items once you receive them. You can follow the return policy given above to start a return.
Anthropologie Store Timings
You can go to the Store Locator on the Anthropologie website to learn about the store hours and location of the nearest Anthropologie store to you.
Customer Service Hours
You can contact the Anthropologie Customer Service team Monday to Friday from 8:00 AM to 10:00 PM ET and 8:00 AM to 9:00 PM ET, Saturday to Sunday. However, you can text them 24/7.
Anthropologie Contact Details
You can contact the Anthropologie Customer Service team by calling 800-309-2500 or texting at +1(800)309-2500. You can also have a chat with the team on the website. You can send them a private message on their Facebook page.
FAQs:
How long do I have to return a purchase?
Most items can be returned within 30 days for a full refund. After 30 days, a store credit may be issued instead.
Can I cancel my order after placing it?
Orders can be canceled within short timeframe of placement if they have not been processed for shipping. After that, customers must wait to receive their order and initiate a return.
Can I return online orders to a physical store?
Yes, most online orders can be returned to a store, with the exception of Curated by Anthropologie merchandise, Unlimited Furniture Delivery items, and wedding gowns unless originally purchased in-store.
Are there specific rules for returning furniture?
Unlimited Furniture Delivery items must be returned within 30 days via a scheduled pickup service, cannot be returned to stores, and may be subject to a 25% restocking fee for select upholstery.
Conclusion:
Anthropologie’s customer service policies are designed to create a hassle-free shopping experience, ensuring that customers have clear guidance on orders, returns, and payments. Whether shopping in-store or online, customers can navigate their purchases confidently, with support available through multiple channels.
With a transparent return process, secure payment options, and detailed size guides, Anthropologie prioritizes customer satisfaction at every stage. By staying informed about return windows, third-party seller policies, and promotional offers, shoppers can make the most of their purchases.
