Petal and Pup Return Policy 2026 | What Items Cannot Be Returned?
If you are not completely satisfied with your purchase, Petal and Pup offers the option to return the garments. They want their customers to have a lavish shopping experience.
Petal and Pup returns offer 30 days for you to be eligible to ship and return the merchandise from the date of delivery. Transit delays do not affect this time frame. Such returns are accepted as refunds or exchanges.
A $9.95 shipping fee applies to refunds, whereas returns for store credit, exchanges, or the Shop Now option are free.
Return Peried
30 Days
Exchange Time
30 Days
Refund Peried
7 Days
Shipping Time
Varies
Details of Petal and Pup Return Policy
| Information | Details |
| Website | Petal and Pup |
| Return Period | 30 Days |
| Refund Period | 7 Business Days |
| Refund Method | Original Payment Method, Store Credit |
| Exchange Period | 30 Days |
| Return Mediums | |
| On Website |
What are Conditions of Petal and Pup Return Policy?
Petal and Pup return conditions are listed below:
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Petal and Pup Refund Policy
Refunds are issued in the original payment mode after your package is received at the warehouse. Original shipping and delivery costs are non-refundable. If you want your refund to be issued in the original payment method, a fee of $9.95 will be deducted from your credit amount. Processing begins after the return has been delivered to our warehouse and may take up to 3 – 6 business days.. Please allow an additional 7 business days for funds to be posted in your account.
If you want a store credit as a refund in the form of a gift card it will be sent to you via email you used to place the order. You need to select the store credit option when submitting your return request. Store credits will be processed after your return is received at the warehouse which may take 3 to 6 business days. The cost to return is not deducted if you opt for store credit.
Petal and Pup Exchange Policy
You can exchange your product in 30 days of purchase date. If the item is out of stock, you will get a refund automatically for the return.
A temporary authorization is placed on the credit card for the amount of the exchange which totals for 7 business days if you choose the instant exchange option. If you do not send your returned item within 21 days from the date of return submission, your credit card will be charged for the full amount.
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Petal and Pup Return Exceptions
For personal hygiene and health reasons, the following items cannot be returned:
Petal and Pup Online Return Policy
Follow the given steps to make Petal and Pup returns via mail:
Print Your Return Label at Home:
Once your return parcel has been dropped off with the local post you can expect to receive the confirmation email within 24 hours.
USPS QR Code:
International Returns
International customers can submit a return request through the returns portal and must ship their items back using a preferred courier service. Processing begins once the package arrives at the Petal & Pup warehouse and can take up to 6 business days for review.
Duties, taxes, and VAT are non-refundable, and return shipping costs are the responsibility of the customer. To ensure a successful return, it is highly recommended to retain a copy of your tracking number, as Petal & Pup does not assume liability for lost or damaged return packages.
Petal and Pup return policy without receipt:
Petal and a Pup inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated time frame, they will notify you of this assessment and the goods will be returned to you.
How to cancel order at Petal and Pup?
Petal and Pup ship orders as soon as possible, so it is not always possible to cancel or change your order. However, you can request order cancellation and address changes immediately after you place your order. You can submit your request using the ‘Report an Issue’ option which can be found under ‘Manage your Orders’.
You can contact the customer experience team for more assistance. As an alternative, you can always return your orders to Petal and Pup. You can start your return process once you receive the item and receive the refund or exchange.
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Petal and Pup Delivery and Shipping Policy
Once your order is confirmed, you will receive a confirmation email. The delivery time frame depends on the type of shipping you prefer. The table lists the type of shipping type, cost, and the days Petal and Pup takes to deliver.
| Shipping Type | Shipping Cost | Delivery Days |
| Standard | $9.95 | 3 – 6 Business Days |
| Overnight | $29.95 | Next Business Day |
Gift Card Policy
Gifts are eligible for return, simply proceed to our returns page to start your return. All you’ll need is the order number and the shipping zip code.
Digital gift cards at Petal and Pup are delivered by email. The email contains all the instructions on how to redeem them at checkout. Petal and Pup gift cards do not have additional processing fees. You can purchase the digital gift cards from $10 up to $200.
Can I return faulty items ta Petal and Pup?
If you think your merchandise is faulty or damaged, you need to send a photo and description of the fault with your order number to the Petal and Pup customer experience team. A faulty item claim must be made within 14 days after receiving the items.
Contact Details
You can contact the Petal and Pup Customer Service team at their website via live chat or email.
Social Media Handles
FAQs
What is Petal and Pup’s Return Policy?
Petal and Pup returns offer 30 days for you to be eligible to ship and return the merchandise from the date of delivery. Such returns are accepted as refunds or exchanges.
When will I receive my refund at Petal and Pup?
It will take up to 3 to 6 business days for your refunds to be issued. Please allow an additional 7 business days for funds to be posted in your account.
Can I cancel my order?
Yes, you can request order cancellation and address changes immediately after you place your order. You can submit your request using the ‘Report an Issue’ option which can be found under ‘Manage your Orders’.
What if I received a damaged item at Petal and Pup?
If you think your merchandise is faulty or damaged, you need to send a photo and description of the fault with your order number to the Petal and Pup customer experience team. A faulty item claim must be made within 14 days after receiving the items.
Can I exchange my products at Petal and Pup?
Yes, you have 30 days to exchange your items. You can also exchange your product for a different color or size.
What is Shop Now option for returns?
Essentially this is another exchange option! This way, you have the option to order a different item instead of just swapping for a new size. If you select this option, the cost to return is free as well. Discounts codes or previously used discount codes cannot be applied in the shop now feature.
Conclusion:
Petal and Pup return policy that ensures customers have multiple options, including refunds, store credit, and exchanges. By following the step-by-step return process, customers can ensure a hassle-free experience when returning an item. Whether you’re looking to exchange a product or get a refund, it’s essential to meet all return conditions, such as keeping items in their original condition and submitting requests within the 30-day return window.
For international customers, returning items is easy but requires them to arrange their own shipping. Understanding the policy for non-returnable items, faulty goods, and Buy Now Pay Later orders will help avoid any inconvenience. By using the Petal & Pup Returns Portal, shoppers can efficiently manage their returns and ensure they receive the best possible service.
